Sears Outlet

(Note: I would have given this store 4 stars, but I think the other reviewer was unfair; it’s a scratch-​and-​dent warehouse so complaining about scratched and dented products in a place that smells like a warehouse seems silly. As for the prices, they sell some brand-​new products with no reason to mark down, so don’t be thrown off by that… Older models are marked down considerably.)
My issue was different: I purchased a dishwasher at a fairly significant discount with the intent to bang out a few dents and touch up some scratches. However, when I got it home and installed it, I found that part of the door seal was missing and it had a small but steady leak out the bottom front.
I arranged a free service call, but the techs who came were from A&E Factory Service (if you’re in their service region, you might take this as a warning). They came the next day and ordered the replacement part, but when it arrived five days later, they told me it was broken in transit. So, they reordered and came back in about five days to install the part, but then a new tech came and said that he also needed to order the screws for the part, which would take at least another week. That guy (John) was the worst… incredibly rude. I don’t expect a repairman to be a social butterfly, but when you’re going into peoples’ houses, you need a certain baseline of decorum. Lee, the first tech, was still sympathetic and cool despite forgetting to order the screws — no complaints about him.
Anyway, I called the Sears Outlet and explained that I know the service issues aren’t their fault, but I have to hold somebody accountable, and since they sold me the dishwasher I had to ask them to help make it right (as the Sears service line is literally a call center in India and the service people are yet another third party). A manager, Stephanie, was super helpful and didn’t pass the buck about the service issues. We took the dishwasher back today, and it was a hassle to de-​install it, but it turned out alright. We worked with a salesperson named Ashley to find a new one, and she was incredibly helpful as well; there were no other dishwashers for the same price as the one we were exchanging, but there was a similar model with a somewhat higher price, so she spoke to Stephanie about our options, and Stephanie offered to either arrange free installation, or take a significant amount off the price of the new dishwasher. We opted to install it ourselves (seeing as we’d already installed a similar model), and everything has gone well so far.
Obviously you need a bit of technical knowledge to shop here, since many products are returned and can’t be tested as vigorously as you would in-​home, but overall their customer service more than compensated for the dud dishwasher slipping through the cracks. The dishwasher pissed me off so bad I was worried I’d be writing a bad review right now, but they truly blew me away by taking responsibility and making everything right, even though it wasn’t all their fault. They ended up being a great example of how to handle an issue like this.

This place is dirty, it smells weird, and the staff aren’t very helpful. The prices are not low (I bought a refrigerator at best buy new for less than the same model here that had dents and scratches and missing pieces) and the merchandise is VERY beat up. They mean it when they say scratch and dent.
I have been in here on numerous occasions because I want to give it a chance, but I don’t think I will be going back here.
I also don’t see how this place stays in business. There is never anyone there and I can’t imagine a lot of their inventory getting sold because of price/​condition.