Windermere Prestige Properties

BEWARE… AVOID THIS PROPERTY MANAGEMENT GROUP!
We have just gone through the worst experience with Vicky Crichton and her «partner» Barbara Barnett at Windermere! On the advise of a neighbor, we called Vicky in June, 2013 to manage our rental within Lake Las Vegas. Sounded reasonable… they are located in the village and should know the comps and how to get our property leased. I had to call her twice to get a return call. That should have been my first clue this would be a disaster. Upon viewing our rental They gushed what a nice property we had, how easy it would be to rent and then they pretty much DISAPPEARED. Nothing… no communication unless we called and prodded them on why this wasn’t leasing. In addition to flat screen TVs disappearing under their watch, excuse after excuse was heaped upon us as to why it wasn’t be rented and the two tenant prospects that were put before us were totally unacceptable. The last prospects had gone through a recent bankruptcy; were both employed in commission only jobs and wanted big rent confessions from us. When we asked for more deposits Barbara Barnett blew up at us like we were unreasonable and Vicky later told me she thought It was a good deal. Not their property so I guess that made sense to them.
The final blow came upon termination of our leasing contract. They stated they would mail the keys back. We had installed a high security lock on the front door with a non duplicable key. Although they said they mailed them (not registered mail mind you!) we never received our keys. Forced to have additional keys to provide to a new leasing agent, I was forced to drive from California to Henderson, go to the locksmith with ID and have the locks changed at a cost of over $ 300.
After six months with an unleashed house, I’m spending more money to get this on the market. What kind of real estate professionals would put an owner through this! They are absolutely the worst we’ve encountered and we’ve owned 14 homes!