Tranquility Ponds

Couldn’t be happier with the service. They cleaned a very dirty pond, sealed some leaks and installed an auto filler device. Byron was knowledgeable and very easy to work with. Would use them again and I highly recommend the company. Bob F.

I’ll start off with the good: their workers who come out are pretty professional and work hard.
For the bad: they are over priced and have ZERO guarantee in their work or willing to come out for a follow up. If your pond gets covered in algae couple of weeks after cleaning, too bad that’s your fault. If your ponds depletes of water after they service it and pumps it into your side yard, «it’s because your pond is a shithole.» That’s the owners words, not mine. Called numerous times just asking for a follow up to see what’s wrong, since it’s completely reasonable it was something they did. The owner refused to have anyone come out unless I pay another $ 150 and blamed bamboo shoots all of the sudden puncturing the liner. I’ll admit it’s possible, but unlikely with the timing. Regardless, she made that call without seeing it, without understanding my complaint, and then when the discussion got heated called it a shithole. This company is completely unprofessional and will not fix their own mistakes unless you want to pursue legal action.
USE THEM AT YOUR OWN PERIL!

This company came out to clean my pond about a month ago, since their visit my pond has been leaking a tremendous amount of water. I called Tranquility Ponds and they asked me to shut the pump off to determine if the problem was with the pump or the liner. My pond continued to leak and I asked for someone to come out and look at my pond. The owner would not send someone out unless we paid $ 149 service charge. When I stated that I should not have to pay a service charge, as my pond didn’t leak until her employees came to my home, she said that a leak is not covered in their contracts. This company does not stand by their work and the owner is extremely rude and difficult. I do not recommend them for any of your pond needs as they are rude, disrespectful, and do not warranty their work.

I just had my pond built by Tranquility Ponds!!! It took 2 days and they did an amazing job. Daniel and his crew were on time, and spared no time getting to work. They even sent me pictures during the day while I was at work so I could see how it was coming along. By the end of day 2 I not only had an amazing pond, but they took the time to run lines from the irrigation to my potted plants that surround the pond. They placed some of my garden ornaments around the pond too. Daniel explained everything to me and said I could call him anytime if I had any questions. My 3 koi fish he put in the pond session in about and seem super happy with their new home.
I know is only been 1 day, but from the way I have been treated I think I’ll continue to get great service from them and exotically Daniel.

We have had Byron come out to work on our pond/​waterfall a few times and he is the BEST! Efficient, thorough and an all round nice guy! As long as you have Byron doing the maintenance you can be certain you will be well taken care of.

I had Tranquility Ponds clean my ponds and they did a great job. They were on time, did a thorough job, and were polite and helpful.

Do not use this company! They are a total rip off and extremely rude. They installed my pond and a little over a year later the pump broke and they refused to even offer a discount on another one. I ended up ordering one online because it was much better and a quarter of their quoted price. Then a year later I had a major leak in my pond. I called them on a Friday extremely concerned because my water was so low I could see the fishes backs sticking out. The lady that answered the phone was extremely rude and was telling me that there is no emergencies for ponds and to just keep adding water to it (though the entire pond leaked in less than 14 hours). I begged them to come on a Saturday (because they said they don’t work Saturday’s). After several minutes of her arguing with me that it isn’t a big deal and I need to relax, she finally made an appointment for Saturday. We cancelled all our plans for that day waiting for them to show up and they never came nor called. We hired someone else and then after we called to complain that no one came she tried to say I was lying and they have gps and that they knocked on my door and we didn’t answer. This is impossible because I live in a guard gated community and we would have had to let them in before they came to our door. She became irate after I refused to tell her what company we hired. For anyone who wants to know, we hired Pond Pros and they were extremely professional and saved us about $ 200 off of Tranquility Ponds price. I will never ever use Tranquility Ponds again. It’s really funny because as I was calling every company in town they all commented on how terrible they are too. Don’t be a victim of poor customer service and paying over priced fees like we were!
Update on 8÷26÷15− The crazy owner just called to threaten to sue me if I didn’t remove my Unilocal post! This proves that not only is she a terrible business owner but she isn’t very bright because everyone has caller id in 2015! See the pictures for the proof! This is certainly the worst company in Las Vegas! Take your business somewhere else!
Update on 8÷27÷15− Owner once again has called us to threaten a law suit and also is now leaving messages on my husbands phone as well. Additionally, she decided to harass us via Unilocal.Pictures will be attached in the Unilocal photos. Do not do dealings with this company unless you are ready to be harassed for being dissatisfied. I wish I could give this company negative stars. They truly didn’t even deserve one.

Tranquility Ponds has been servicing my pond for the past 14 years and they have done a good job each time. They have been in the business long enough to understand my pond and my family and I continue to enjoy the benefits of a tranquil water feature at our family gatherings.

I Called TRANQUILITY POND for an Appointment over the weekend after closing hours. On Monday I received a call back from TRANQUILITY POND… I inform them my Koi Fish Pond is Leaking Water… He told me he will be over in an hour… An hour past by and TRANQUILITY POND called back explaining how busy he was but he will come over within an 1 or 2 hours from now… NO SHOW, NO CALL!!! That last afternoon he called back, PROMISING HE WILL SHOW UP ON TUESDAY AT 11:00 am!!! Once more No Call, No Show… NOW I HAVE 6 PRIZE KOI IMPORTED FROM JAPAN DEAD!!!
Tranquility Pond don’t understand here in NEVADA we go by «WORD OF MOUTH «!!! Any of my friends and family ask me about Tranquility Pond!!! My answer is DON’T TRUST THEM!!!
Soon Tranquility Pond will be closing their Doors…

We called Tranquility pond to clean our pond after we purchased a home with a pond and waterfall. The workers seemed clueless and two of the 3 koi fish (which were over 12 years old) died due to their incompetence. They put the charcoal filter in incorrectly or it was flawed and the pond turned a soupy black as all the charcoal leaked into the pond. The workers had NO problem solving skills and just stood there and watched the fish lose their oxygen. They did not speak good English and our caretaker was yelling at them to take the fish out of the pond but 2 died. I called to speak to the lady owner Holly but she offered NO apology or cost replacement. She was very uncaring about the whole situation and took NO responsibility for her crew. She also sold us a UV light system to cut down on bacteria but it was not until months later that we discovered that is was indeed present but they never hooked it up or plugged it in. To add salt into the wound of losing our fish, she has a picture of our pond on her website (it has a 3 tier waterfall ending in a little pond) making people thing that somehow they had built that waterfall. I have had to just try to «let this go» but decided I must at least try to write a review for other unsuspecting pond owners.

This is an update on the review I posted for TRANQUILITY PONDS. I gave them a glowing report because at the time my pond was operating efficiently but after having it cleaned nine months after construction the water has never been clear and it’s getting worse every day. I was told I was supposed to put chemicals into the water every week which is nonsense. The water is very cloudy very murky and doesn’t look like the filter is handling the job anymore. Something is very wrong and when I call the company all I get it is a runaround. They want to charge me $ 149 to come out just to look at it. I have a $ 3500 sewer right now and no one seems to want to do anything about it except tell me to put chemicals in it. And I question Holly the owner about it and reminded her that I have been putting chemicals and as per her suggestion and the pond is getting worse she hung up on me. How can you hang up on a customer who spent $ 3500 less than a year earlier for a pond that was badly constructed, I now discover and cheaply made. Their rating on Angie’s list is extremely poor. Wish I had seen this sooner. I have several koi fish and turtles that are suffering because the filter has not worked properly in several weeks.
Their customer service after the pond is built is extremely poor
also. I would NOT recommend this company to anyone now.
I intend to have this pond reconstructed the right way by people who actually care.

We had Tranquility rebuild our pond and we are more than impressed by their service, caring attitude. They did a fantastic job and even stepped above and beyond with their terrific advice on landscaping and updating various areas of our yard. Their crews were on time (unheard of for most contractors) each day and simply a pleasure to work with. We would recommend them for anyone looking to build or update a pond.