The Bristol at Sunset

At first this place was great when we came to look. But since we moved in we have had nothing but problems. I have called every month for something. My dryer didn’t/ still doesn’t work. I’ve called. I give them credit for trying but still no luck. They have replaced it, cleaned the vents and still nothing. I have to dry my stuff 2 – 3 times. Then I’ve called and to tell them there is nasty bugs in my bathroom they say they are water bugs. Ok so fix it. They have had the pest control here and we still have the problem.
Julius has been the best here and trying to help.

My boyfriend and I looked at over 6 places, and this was by far the most beautiful apartments. Unfortunately, before we wanted to move in, we were told we have to relocate for work but Dee was so friendly and flexible and helpful. If we ever move back to Nevada, this is for sure the first place we will be checking in on and moving into. Their renovated apartments are gorgeous. The lack of one star was a little miscommunication between us and the office, but Dee stepped up, and immediately helped us and was awesome, and from what I understand that issue has been resolved and new people work there! Thank you Bristol for your patience.

me & my roommate have been looking for apartments for 3 months. and after touring what seemed like 300,000 apartments, we found Bristol at Sunset. & let me tell ya, it’s NOTHING like any of the other Las Vegas/​Henderson apartments.
the employees welcomed us as family instantly & I find myself driving 30 min from where I’m living now just to say hi (& use the coffee machine because it is AMAZING) the pool area is super pretty & very posh. the fitness center is great and has ALOT of advance equipment (not saying I’ll ever get around to going, but still)
julius is the most helpful sales associate I’ve ever worked with. his boss Ms. D is so friendly and fun! we’ve toured the model apartment I think about 4 times because I honestly cannot get enough of these apartments or the people that work here.
DEFINITELY recommend checking this place out, because you’re not going to find better. (especially for the price)
500 Thumbs Up for this place!

I moved out of here 6 WEEKS AGO & still don’t have my security deposit. Went TWICE to the office to give them my forwarding address & I get sent a check made out to MY EX, who happened to be the co-​tenant. Even after going twice & instructing them on what to do, they still got it wrong. Then, I take the check back & they ASSURED me that they were going to expedite the new check & I’d have it within a week. That was 3 days ago & guess what? Still no check! And I tried to call & was just given the run around again, telling me it was mailed from corporate yesterday (corporate is in Phoenix). So I’m told a lie about my security deposit & given then run around because no one knows anything there. Please, do yourself a favor & go somewhere where the staff knows what’s going on in their own community as this place is clueless & you WILL get the runaround!

Complete crap!!! Horrible staff and they try to get ever dollar they can out of you. I lived there for two years and it was the worst place to live. Hated every second of it!!!

Lately this apartment really have a water problem, there was no water at all due to water pipe broke. Less than a year already 4 times. Seem they don’t do the maintenance properly, so the pipe keep breaking. Really pain in the neck. Just today I went for job interview, kid go to school without shower, my husband got diarrhea and no water left in toilet bowl, called and said will be done in 4 hours but still no water at all after 5 hours. Hello… are we leaving in the middle of remote dessert where no way to get water. Finally I got to go to walmart to buy gallon of water for our basic need. Such really a suck apartment to live with suck unproffesionalism rude respond from the staff. Just can not wait to live in couple months.

I lived in this place a few yrs back and had a horrible experience. I thought it may have been just me, but I can see it’s not the case.
Like everyone said, maintenance is absolutely horrible. I had problem with my apartment in reference to broken drawers, certain electrical outlets not functioning.
Parking is horrible & it’s hard to find a spot b/​c ppl will park in your spot & nothing will be done about it. Gates were never closed so I never got the clicker. Landscaping leaves crap all over the place & it’s common to come outside to your car covered in leaves and green pollen. Dog poop is all around the place so watch your step.
My biggest problem with this property is the eviction that is on my credit from them. My father (who lives in Nebraska) had a stroke & had to have a stint put into his heart. Shortly after the doctors told him he had cancer and only a year to live. I decided to move my family to Nebraska to spend the last moments of my dad’s life with him. The office appeared to be understanding as to why I was leaving, but after I was out they submitted an eviction against me for non-​payment of rent.
Bottom Line… STAY FAR FAR AWAY FROM THIS PLACE!!!

Omg! ! This is horrible place to live the staff literally don’t even know what they’re doing and they never say the things that they are going to do… Worst apartment ever they have so much cockroaches and they won’t do anything about it! I told them that I would break my lease first they told me 3o day notice but now 60 days and plus full months rent… I ask them if they could at least do something about the cockroaches and they said they can’t I told them I have kids and it’s gone to a point thAt even on my kids bed they’re all over the place!!! This place is unsanitary and service is horrible!!! Please don’t get an apartment here u will regret it!!!

In general, this place is awful. My washer & dryer both broke during my stay here, flooding my apartment. Not helpful to taking care of the mess at all. They require a two month leaving notice, TWO MONTHS. Used to be assigned parking, but was dealt away with so sometimes you may not get a parking spot IN YOUR OWN APARTMENT COMPLEX. Thin walls make for loud neighbors. Nasty pools. Always closed due to being cleaned. Not very friendly management. Perhaps I’ve become biased but my goodness the list could go on. Do not live at Broadstone Agave.

I stayed here for 2 years and the customer services was ok the 1^st year then the 2^nd it’s like they don’t care. Parking is horrible, the area is dirty, and bugs all over the place. When I moved out it’s was cleaner then when I moved in the apartment and they still charged me cleaning and new carpet. I will never again rent from here or any of there sister apartments. I have rented plenty of apartments before and this was the worst experience ever.

Bed bugs… BED BUGS. Literally a week from move in we began to notice tiny bed bugs and bites ALL over our bodies. They were in the unit before we had moved in. All of our stuff came from one household, bug free, and we didn’t use a moving truck. Not only that but my girlfriend has incredibly sensitive skin, we would have noticed if we brought them with us. Not to mention we went through a fumigation that included not one but TWO treatments, and they even tried to get us to pay for it. After, they made it very clear that no accommodations would be made. About 5 days after the last fumigation they began showing up again in the bathroom. Management is rude and under-​qualified. And don’t even get me started on Brenda and Brad.

DO NOT MOVE IN HERE NO MATTER WHAT!!! Unless somehow you have no choice. I was in such a spot as to why I ended up there. Had to find a new apt asap in close proximity to my new job and they were one of the only ones open. The Management changed 3 – 4 times in the 3+ years I lived there. No one is ever on the same page, and you get told multiple different answers to the same questions to different ppl. Just to let everyone know, you have to give 60! days, yes TWO whole months notice you are not going to cont your lease. The pool is always broken bc someone or kid did something to it and they shut it down for 2 – 3 weeks. The gate is almost ALWAYS broken, entry codes changing constantly, gate openers costing $ 100 deposit and not working. Multiple car vandalism incidents when I lived there. My A/​C unit was having trouble keeping my unit cool. I informed them this as soon as I noticed it the 1^st month I was in the unit, FOUR months later it was fixed. I would put the temp to 60 degrees and coldest it would get was 78 – 80 running it all day. After they came out after 2 – 3 weeks of me calling and reminding them every week it wasn’t working, they came out and supp cleaned the outside unit itself. That didn’t do anything, so another 2 – 3 weeks and they came inside, was told it was just my location, facing the sun, what was causing it, fr-​ion was sprayed in it, and that helped a tiny bit for a few weeks but didn’t fix the problem. Finally I told the office if they didn’t give me a new A/​C unit I would be forced to take legal action and break my lease as it was always too hot living in Vegas it was un bearable. This prompted them to finally that week have two maintenance ppl come in and drill up in the inside of the AC to clean the coils. The maintenance left white Debri all over from cutting into stuff by the AC, they also broke a pictures frame hanging in the hallway they where working in, and it was placed behind the few other pictures and frames I had set up, so I didn’t see it for a day or two. I was paying $ 850 for a 3 bedroom in a one year lease, after I had lived in a one bedroom for 2yrs. Towards the end of my lease they informed me the rent would be going up to $ 965! I tried talking with them and let them know I would have to leave if they raised my rent that much, I can rent a 3 bedroom townhouse or smaller house for almost 1k/​month. They said they would split the difference with me and only raise it to $ 915/​mo, That was last straw, not going to cont to pay more and more rent after being there longer an longer, no loyalty or consistency with anything. Maintenance works on their own schedule, they are wishy washy and never come on time, or call before they come like they say they will. Like the other review states, you are better off staying in a dumpster, at least the rent won’t go up, and the management will always be constant LOL

This place is gross! Tenants let their dogs poop everywhere. I mean everywhere. These filthy animals (yes i’m talking about the people who live here) don’t have the decency to clean up after their pets. Most of the complex smells like a litterbox. Festering dogpiss and poop smell everywhere. Also, Management is terrible! Always accusing tenants of not paying or violating rules. Management sends out notices that were accounting mistakes on their end, threatening with late fees and eviction, and rent has never once been payed late. And when confronted about them they just say «oops». When we moved in a bunch of stuff was broken and needed fixing so the immediately sent a mantenance worker who said «im a bit busy today, so i cant fix everything ow, but just sign here and ill make sure that we get it taken care of. Nothing was fixed and management says because we signed once then it means it was taken care of. This place is a joke. A smelly unkept joke. Do yourself a favor and live in a dumpster it might smell better and at least you wont be falsely threatened with eviction. 2-​13-​2013

If you have no choice, then make sure your valuables go to a relatives house or into storage. My brother lived here for less than a month and had someone with a key to his apartment go in and steal a few electronic items. No forced entry, and Henderson police probably wont ever look into the matter. All they had to say was «probably a dirty maintenance man, happens all the time.». God knows the management is probably in on the whole situation, and I will probably see my Xbox that I had lent my brother on craigslist soon from one of their employees… NOT TO MENTION THE AIRPLANE NOISE! They seem to fly directly above this complex. And parking for guests is annoying enough to the point where people will not want to visit. STAY CLEAR OF THESE APARTMENTS!!!

Don’t move here for this one reason: You can hear airplanes, and it’s so annoying that I can’t wait to move out! I wish I did some research before moving to this complex from out-​of-​state (I know, shame on me!). I did know about the fact that this place is close to the airport, but I did not expect the noise from the planes to be this bad. I resort to a Starbucks if I would like to get any studying done. If you still would like to move to this part of town, Green Valley Pkwy/​Warm Springs would be a much better option noise wise. I’m sure a lot of other locations would be fine as well.
Besides the noise from airplanes, there seems to be bad insulation here (you can forget trying to do a workout DVD if you live on the 2^nd floor), and the streets are narrow, so backing out is a pain. Just don’t move here or to any other apartments off of Ramrod Avenue.

I have never in my life been so upset and annoyed enough to write a review, until now!!! I moved into Broadstone Agave in August of 2010. The management then was great. Joey was the leasing manager and he was very nice. I paid a non-​refundable cleaning fee and was told this would be it. When my toilet broke, maintenance fixed it right away! Hwever, a few months in, a new management company took over, and everything went downhill. I got a note saying I owed money. I went to the leasing office and asked about it. One of the leasing office workers told me that was a mistake and told me to discard it. Fast forward to move-​out time in June. I had a friend who was moving out a week before me. She told me that she had to pay to get her carpet cleaned! The shady thing about this is that the management told her this when it was her move-​out day. So, she had to pay Broadstone to carpet clean because there was no time to call the carpet cleaning company. Broadstone also charged her an extra fee because she did not get her carpet cleaned «on time». Luckily my friend told me about carpet cleaning or I would have had to pay through Broadstone as well! I paid for carpet cleaning through a company that has a contract with Broadstone. Basically, this carpet cleaning company cleans all of Broadstone’s carpets. I was a little peeved about this. But, I thought this was it with the extra random charges. I moved out, and a couple weeks later, I get another bill! I had to pay $ 85 for janitorial services! Also, they charged me a late fee! I asked about the late fee. This had to do with that letter I received earlier and which the leasing office lady told me to discard! I am very dissapointed about this management and would not recommend anyone to stay here.
On another note, the apartments are a little on the older side. Parking is also a bit of a hassle because the roads are very narrow. Across the way from my apartment a bunch of guys lived there, and they were very loud at all hours of the night! My friend got robbed a few months into her lease, so she broke her lease and moved out! Also, this apartment complex is supposed to be gated. However, the gates are never closed!
PLEASE, DO NOT STAY HER. AVOID AT ALL COSTS!!!