Staples Store

I went to Staples and didn’t quite know what I wanted for my daughters college signing day at her high school, limited time only had 2 hours before signing. I just had my daughter’s college logo on my iPhone and went to Staples. I was helped by Scott when I got there and told him my idea and he helped me completed and did it all for me within 30 – 45 minutes.

Horrible customer service… been standing in the electronics section for 15 – 20 minutes looking to buy a computer and all the employees are just standing up front talking to eachother. No effort to help with any questions or try and sell me the laptop.

Grrrr… I must say it is a pet-​peeve to have the old bait & switch pulled. An advertised item was $ 29.99… The shelf is empty and the sign is more then visible of the sale! When we inquired –we got the olé sales scam of: «Gosh that was last weeks sale and we forgot to take the sale price down. The price now is $ 59.99! «- followed by the comment: «not my issue if my coworkers slack at their jobs and dont remove the sale sign when the promotion has ended, so do you want this Garmin or not???» …um… NOT!
Office Max here I come!

No stars from me. Young black manager would not let me use a $ 30 off coupon my purchase was over $ 300 so I had the cashier remove a video camera. It was weird all the other managers at staples are coupon friendly. Not this store. She looks like a newbie. Then the register locked up And I waited 20 minutes while the cashier was in the phone getting help the system was locked up. He was very user friendly and kept apologizing. Nice young man. You would think after that long wait she would have honored the staples coupon since it was good on anything in the store but said phone order only. I don’t believe she cared if I ever came back. I will go back to my favorite in Town Square. No more Green Valley location. One star for the cashier.

listed the iPad mini 2 as being in stock at this location. It offered same day pickup. I chose to just drive to the store and buy it. They had one, rang it up, but when I asked them to match their own price online they said they couldn’t. They said they could order online and have it at the store by Monday (2 days). They said this literally while they were holding one in their hand. Even though their website said one was in stock at their store and was available for same day pick up! And they were holding one right in front of me! They said the online deals come from a different inventory. So frustrating! I swear everytime I try a brick and mortar rather than Amazon I experience the same stupidity.
TL;DR: I tried to buy something from staples but they were too stupid to take my money.

Bought a basic 3ring notebook. Got home to find it was USED. By a store employee for work notes. Okay — honest mistake. But the level of amusement it provided the staff when I returned it was unconscionable. Oh everyone mouthed the right words but with a total lack of sincerity.
The main reason I went I was to buy ink cartridges. Asked at the register if we could open the box to make sure it was correct. Was told no that’s against policy. So I paid for it, opened I right in front of her, it was not the correct size and I made an immediate return. that’s for «policy». Worst part was the supervisor she called up knew less about the product than I do.
I’ll drive further to use Office Depot next time.

Was looking for a6 envelopes that I found on the Staples website. Once I got to the store they did not have them and there was no one around the store to ask about inventory except the cashiers. The restrooms were beyond dirty, trash overflowing, floors not mopped, and sink basin was dirty. Not what I expected for a Green Valley store.

I should have believed the terrible reviews I read before coming here but I still had an online order shipped here. They called and let me know my item was here and it was no where to be found when I got there. The male employee wasn’t incredibly helpful but he did put his phone down long enough to awkwardly try. The woman was nice and looked a few times and got my information to call the next day. I should have believed the reviews and ordered from Amazon. Stay away!

I’ve been in many Staples stores over the years. It’s obvious when you need something for the office, you are more than likely to find it here.
This location is located by Target and Sprouts. There is plenty of parking in this shopping area. The store has been very clean on my visits here. The shelves may look very organized but on several occasions, items were shelved wrongly above different price tags. Even when I was looking for the correct price, there wasn’t a tag on the shelf corresponding to what I was holding. Somewhat frustrating. There weren’t any employees who came over to help us even though eye contact was made. Even a little more frustrating for me.
I had recently stopped into Target before going in to Staples to compare pricing. Target actually was $ 20 cheaper on the same item. That made my decision easy. I’m not opposed to stopping in here but I’ll make sure to do the homework before I purchase anything.

I just scored a Dell laser printer for $ 30 in a pre-​black friday sale, so I really don’t have any complaints. They were out online and it was a 20 min wait for customer support chat, but the nice lady checked stock at nearby stores and found 4 in stock at the Green Valley location.
I couldn’t find it on the floor, but the employees were really friendly and helpful. Their inventory only showed 1 left in the back, so I’d call ahead even if online search shows that the store has it in stock.
I can’t say how knowledgeable anyone is, since I walked in the door knowing exactly what I wanted. I thought they were great from a basic customer service stand point. And I like Staples in general, having dealt with them for my current and past companies. But we also spend over a million/​year on office supplies, so they have a little more motivation to play nice.
Pricing is generally pretty high, but that’s just how it is with office supplies. However they do have some great deals including online coupons and rebates — I’ve gotten free reams of paper with rebate coupons off their website.

The Copy & Print Center here is the best I’ve ever experienced! Some of the best customer service I’ve had anywhere in Henderson. Competitive pricing, fast service and accurate printing. Awesome!

This review is about the store’s hours. I’ve been trying to buy ink pad ink and every time I’m near this Staples, it is outside of their ridiculous store hours. Apparently they open at noon on Sundays, close at 7 (!) on weekdays, it’s kind of stupid. As I’m writing this, I’m thinking: I’ve got an Amazon prime account… I’m going to buy my ink pad ink for cheaper and more conveniently from Amazon. Thanks Staples for saving me time and money!

Not the most knowledgable or helpful Staples I have been in. The dilemma was ink cartridges, I know what they look like and describe them but as for the model number… I have no idea. The store was empty and the three employees chill’n out were paying me and the boy no mind. I finally had to snatch one up and ask about the printer cartridges. NOW… I am sure a store like Staples sells lots of ink cartridges. It’s all a part of the master plan, those damn ink cartridges run out just a little to quickly if you ask me. NOW. why does Staples not put on a class for their employees to assist them in ink cartridge recognition? The manufacturers don’t put a picture of the cartridges on the box. This would be particularly helpful for dummies like me to spend money in the store instead of just accepting my fate and walking out of the store.

My wireless router died last night, so I needed a new one. Went to the Staples on Green Valley because it’s located the closest to my house. I walk through the door and say «good morning» to the two 20-​something employees glued to their phones busily texting (probably texting each other). Not even a peep out of either one of them… never took their eyes away from their phones. Well, I’m used to those idorks behaving like that, so I just keep walking.
I go over to the computer section believing that is where the routers should be. Nothing. I start aimlessly wondering around the store in a futile attempt to find what I’m looking for. Again, nothing. I actually considered trying to talk to the text twins, but decided against it.
As I start walking towards the front door… lo and behold, what do I see? Behind the so-​called «tech desk», I see routers! Unfortunately, there are only three of them, and two of them are the same model. None of them are the model I had in mind. Why didn’t I ask the employee behind the desk are those were all they had in stock? He was on his cell phone!!!
I left that place with a promise to myself never to go there again. I ultimately went to the Staples on Lake Mead. I’ve been to that one before with good results. Good news! That one had the router I wanted and now I’m writing this review! Isn’t technology great???

Every time I walk in there are about 4 different people asking if I need help. Great store