Seven Hills Vision Center

I love this place. I have been going here for about 3 years now and taken my son’s here for Exams and contacts only. Glasses are very expensive & not many to choose from. But By far the best place for exams, I get both contact & glasses exams & copies of the prescriptions for a low price. Other places have two different prices for each exam. I do order contacts from here most of the time, sometimes I just take the copy of our prescription to Walmart for contacts. Prescription for glasses I take to lens crafters, much better selection for us. But overall I like it here, never wait more than 20 minutes, if that. Contacts come in less than a week.

I have nothing but great things to say about this office and Dr Kristen! The ease of making an appt was great, the front dest person, Maryann was super sweet and helpful and the help that they all did with as many times as I’ve called and stopped in to get me in the right pair of contacts was exactly what I needed. This is the first time I tried contacts and I feel completely confident in this office!

My previous review was for lens crafters. Whoops ! I’ll give you 5 star anyways

I have been going here for the last five years, whenever I come here I always see a different optometrists. I don’t understand why they have such a turnover. The last lady I saw was very kind; and actually seemed to care about my eyes !! I have very dry eyes and she recommended a solution for my dry eyes. I did not catch her name, she was taller, red short hair. Very sweet and the best optometrist I have seen here. Now to glasses fitting guy !! Horrible, the last two times I was in here to get new glasses he has always been extremely rude to me, as if it is the end of the world to try and help me find glasses, when this is his JOB ! I caught his name the last time I was in there excusing the first time because I reasoned that maybe he was having a bad day, I’ve worked in the service industry for over four years and I get we all have bad days ! His name is Nick, and he is the reason I will find a new eye exam place.

Incompetency at its finest! What a joke of an office from the «doctor» to the front desk staff. I have a minor eye condition so I been there for more than the annual checkup. Each appointment is worst than the last, and I’m officially DONE with this place! First, why does my optometrist and the staff there keep changing? Four different doctors? That’s a red flag. From the start, the office staff looks unkempt and are a bunch of chatter boxes. How about greeting the customers instead of chatting instead of ‘The Bachelor.’ Let’s chat about ways to improve customer service. When I called to make the appointment, the receptionist sounds lethargic/​lazy as if she hates her job. Perk up! Please try to have some professionalism about yourself. After scheduling the appointment. I received a reminder call a few hours before on the day OF my appointment which most offices do NOT do. I rushed over through traffic to get to the office and for whatever reason had to wait close to an hour. I started to asked about the wait time and the receptionist mentioned the option to reschedule – ah no. I don’t have time to go from work back and forth to this awful place. I asked to speak to who was in charge. She said we don’t really have a person in charge. Huh??? I said that’s bulls — ! She said well the doctor is acting until we get a new office manager. I spoke to the doctor who was a joke and decided I will NOT be returning. Everyone wins! Simply a ragtag freak show! Never again. Didn’t wait around for more of this circus of ridiculousness. There are too many professional optometrist offices in Las Vegas from which I can receive much better service. Do not waste time and money here.

Very bad is being kind. Were do I start. The eye exam was the most positive part of the experience minus the big push for additional tests, at a cost. Following the exam I sat with a person and began the process of selecting lenses. They did not have samples of progressive or transition lenses so she showed me a brochure and said imagine. I then selected frames, that needed to be ordered. I was told they would be delivered to the store in 3 to 4 days and I could come in, confirm that I wanted them and then the lenses would be ordered. I stopped in 5 days later and was told number 1 that the person that took my order no longer worked there and secondly that she was mistaken and that it would be 2 to 3 weeks for the frames. Finally the lenses were order and was told today that my glasses were ready for pick up. I was presented with a plain case with a ripped interior that contained my $ 422 Oakleys. I had questions about the bill so the accounting person came out and explained. I told her about the case and she said she would find a different case. i was brought a random Oakley case asked if the classes felt ok and told goodbye. The «main guy» was busy, but did lean over and give me an eye chart and said in a few days I would adjust to the progressive lenses. He did not have more time for me other than those few words. THE WORST SERVICE YOU CAN IMAGINE. Better service at Walmart self check-​out.

I would have given this place zero stars if allowed. The first visit was a year ago where it took 2.5 hours to complete an exam for my son. I took him back this year since they already had his info and it was a BIG MISTAKE. After the exam, the Dr. fitting my kid with lenses, taking my payment, & charging my insurance company, I requested the prescription and they said it is not valid until he comes in for «training». Which basically meant they weren’t going to release his RX until we bought contact from them. After I questioned them, they gave me his RX with «Not Valid to Fill RX» in the signature line where the Dr is supposed to sign. Seriously? I call BS. Luckily, I was still able to order contacts online and my «not valid RX» was actually valid and they were lying when they said it wasn’t. Listen, I understand that they are trying to make $, but instead of getting greedy, they should have been happy with the exam business (they charge $ 230, where Costco charges $ 85…not sure how that all works out). These people are complete thieves and their business practices are questionable if not illegal… DO NOT GO THERE!!!

I will start off by saying the optometrists was great. Everything after that was horrible! They ordered lenses no frames. So then they ordered frames had to wait 2 more weeks. Said they would call when they came and did not so 2 more weeks then we called and the said oh sorry they are in. Picked up glasses that were supposed to be progressive and they were single vision. Have been in multiple times and been told every time that it was all miscommunication but on our part. Also takes over an hour every time we go in to try to get this fixed. Never ever have we had a problem like this anywhere else. Done with place. Terrible.

I have been going to this place for my eye care needs for several years. Every doctor I have seen has been professional. The office staff is friendly, and the wait is always short. I just visited Dr. Lee this week for my annual exam and contact lens re-​up. The service was just as quick, professional, and friendly as it has always been. I like them so much that I pay the higher out-​of-​network copay instead of switching to an in network provider. I recommend them.

Service has totally slipped at 7 hills vision. 2 weeks ago when I went in for my appointment I had to wait almost an hour after my appointment time to be seen and the place wasn’t busy at all. Ok, I need the contacts so I wait. The Dr was pretty good, but then again my prescription hasn’t changed in a long time so I should be easy. I order my contacts and wait… And wait… Two weeks later I call to ask what’s going on and they say… «Oh, your contacts are here. Somebody should have called you.» Nope, no call, nothing. You see, I have this little think on my phone that is called Caller ID and Seven Hills Vision is nowhere to be found. Don’t lie and tell me you called to cover the fact you messed up. Admit it, own it and keep your customer… If not I know I can find another eye Doctor next year. So disappointed…

My husband and I both used this office recently for eye exams and frame selection.
I rate the doctors 5 stars. Both Dr. Lee and the gentleman Dr. (can’t remember his name) were great! Very attentive.
I rate the front desk people 3 stars. They are lacking.
What really gets me is their Outrageous pricing for hardware. I rate their pricing ONE star. For frames (I could not find any under $ 200), progressive lense, transition, anti glare. $ 485 OUT OF POCKET after insurance, and I picked the Cheapest frames (price without insurance was nearly $ 800!!!). I went to another vendor in my insurance network. Paid $ 135 out of pocket (got Vera Wang frames, transition, progressive, anti scratch/​glare lenses). Total WITHOUT insurance was $ 366 ($ 100 less than After insurance at this office).
Do yourself a favor. Feel free to get your exam at Seven Hills Vision. Ask for your Rx and hi-​tail-​it to a different office for your glasses.

Been coming to this office for several years & last couple of visits (both within 2 weeks of each other) the front desk staff is extremely unattentive to customers standing in front of them. On 3 separate times of having to deal with them they are more concerned with talking to the other employees than to the customer. Walked in both times & stood in front of desk staff while they didn’t even give a hello. Another employee walked up to desk from back & the front desk employee starts talking to them while I (the customer) just stands there. 2^nd employee that didn say hello. Tried to find out a wait time & they just both look at each other. 2^nd employee that walked from back says to desk employee «I don’t know because I don’t know where we’re at or who’s taking who.» Seriosuly? That’s how you act in front of customers? Similar situation happened on a previous visit. Finally after just standing there waiting for them to give me an estimated wait time the front desk employee meekly says «I don’t know. Maybe 30 minutes.» Really? That’s how you treat customers? Ugh. Horrible service.

I am currently sitting in this chair after waiting for 45 minutes. Nothing done to speed things up. Everyone seems to love socializing and not actually getting people in and out with their lives. Probably worst eye doctor visit ever and it hasnt even technically started. Avoid this place unless you enjoy waiting and waiting and waiting.

Thank you, Melissa for refunding ALL my money.

I highly recommend this office. I went in for a much needed exam this morning as I’d not had one for a few years. Dr. Coker is very personable, and patient with a a patient that asks many questions. Melissa took a lot of time with me on shopping for new frames and answering a zillion questions as well, she made it a lot of fun! They also made sure they understood my particular needs as an artist and heavy computer user, and they worked with me on my budget and timing constraints since I don’t have insurance. I wear contacts and glasses for different activities so this was very important to me. Love you guys! I look forward to the new glasses soon!

I typically don’t review but my gratitude for the care I received today in a medical panic was exactly what I needed and I am so grateful! I got a shard of plastic in my eye at work today and in a panic was calling around for vision centers. All costly and uninviting. I decided since I’d been to seven hills before and had excellent service I would go there, its also conveniently located. Their price for medical visit was much less than other places. The staff immediately helpful. Saw the doctor with little wait time. He was very thorough calm sweet and reassuring. Gave me at no additional charge drops to soothe my eye as it heals. As I left all staff at front asked how I was. My eye felt immediately better from dr treating it. And I am just so grateful for him! I recently tried an eye dr for annual exam somewhere else because I wasn’t sure about where my new insurance is accepted. But seven hills as I recall has THE best most variety frame selection & very kind employees! :) thank you guys!

Staff are very friendly and pleasant. Doctor genuinely cared and did not rush through the appointment. Great eye ware selection, a little pricy, but you get what you pay for. I highly recommend doing business with Seven Hills Vision Center. The office is clean and inviting. I have only one suggestion, and that is to repair or replace the carpet behind the front desk, this is the first thing I noticed when walking in the front door. Everything else was great and state of the art equipment was maintained and in good condition.
It’s great when a business gets it… Customers just want to be treated with respect I know a few businesses that could learn this basic philosophy.
Cheers,

I loved this place because I had amazing health insurance at the time so I happily paid $ 400 for 2 pairs of glasses which would have cost us $ 1500 out of pocket. I liked their frame selection because they carry Gucci, Dior, & Oliver People’s but they are TERRIBLE at doing lenses. If you have bad eyesight and actually need glasses to do their job, do not come here.
My husband and I both got the poly-​carbonate lenses with anti-​glare and I was so disappointed by the quality. I needed my glasses adjusted when I got them (as everybody does) and the crappy lab that these people send their glasses to put on a cheap layer of anti-​glare so that when they’re adjusted, they literally melt and smear!!! Who does that?! I’ve been wearing glasses for 10 years now and have never had to deal with something so ridiculous.
After my first fitting and my lenses got smeared, they sent them back and received the second pair a week and a half later. Those got smeared during the adjustment process too. Those were sent back and on my 3^rd pair, the people realized that they’ll have to put a cloth over the lenses to not get them too hot so they won’t smear. What a hassel! This place is so far from my house and every time I need adjustments, I have to come back here in hopes that my lenses won’t smudge and I’ll be screwed out of glasses. I’ve had those glasses since last February and about 6 months in, the anti-​glare began rubbing off at the bottom and continued to do so until my frames snapped two nights ago.
My husband’s anti-​glare actually got smudged because he left his glasses out in the car one day and then tried to clean them. This place offers a one year warranty on their lenses so they replaced them for free, but it was still an incredible inconvenience. I will never recommend anybody nor return here again. My father-​in-​law also purchased a pair of glasses here and had the same problem of the anti-​glare wearing after a couple of months. So cheap. Go across the street to Lenscrafters where you pay a little more but you only have to wait one hour instead of 1 month to get a pair of working glasses.

This optometrist office is ok. Been going here for the past 4 years & haven’t had any major problems. They seem to go through different employees every time we have our annual visits though. Dr. Guerrero (sp?) is really nice. Hubsand & I like her a lot. Although, we have no idea why her name isn’t even posted anywhere. Except on the business cards that’s @ the front desk. Selections of glasses aren’t too great I must say. They have a lot of high end brands so if you’re on a budget, I don’t know what to tell ya. I guess, hopefully you got vision insurance. =) We’ve always experienced quick visits. Never a long long wait. Maybe on a very busy day, the employees who help you out w/​glasses may take sometime to get to you but it’s understandable. Location is great. Clean office.

I wore glasses between the ages of 2 – 11, and contacts between the ages of 11 – 15, so I’ve been to quite a few eye doctors. Although I was told I’d wear glasses for my entire life because my condition was not reversible, God gave me a pass and I ended up with ²⁰⁄₂₅ vision out of the blue and I stopped going to eye doctors for a long time.
New year means new insurance, so the whole family went in for a check up today (01/​03/​10.) The wait was a little bit but not too bad. The doctor and her assistants were nice and my appointment breezed on by. Turns out, my eyes are still perfectly fine.
Apparently insurance covers sunglasses, even if they’re not prescription, so the doctor told me to get a pair. The thing is, not one pair of sunglasses is priced to be completely covered by insurance, which I found annoying. When I found out that the Coach sunglasses I tried on would mean a $ 50 out of pocket payment and the Kate Spade sunglasses would be a $ 25 out of pocket payment, I skipped on sunglasses all together because I can get some for like, $ 5 at Forever 21. My sister had to get some legit prescription glasses and they only had 2 metal frames covered completely by insurance, and they were purple-​ish. Ummm… whatever. They could definitely use some more selection of (sun)glasses in a lower price point.
I’ll probably be back.