Red Robin Gourmet Burgers

The booth we sat in was broken… Basically the spring was missing… So I just sank into it. But the food was quick and good. They have the electronic menus on the table so you can order an appetizer, call your server, or pay quickly with ease. We had a five minute wait, even though the restaurant was half empty.

Can some was please explain the bottomless fries thing my son and brother wanted them and then they brought us out two small baskets w eight fries in each then that was it never asked us if we wanted more seems silly any how we’ve been here for 40 min now no more fries and our food still hasn’t shown up

Worst service ever!!! These hostess do not know how to seat their guest. Open up a section of you have too don’t turn away money!!!

A group of co-​workers and I showed up for an end of the year lunch (we work for CCSD) and we were at our table, sat and talked to at 12:55 pm. I kid you not, after an hour of waiting for our food (thank God for Facebook time stamps on posts) our server came to the table and told us that our order was only showing 22 minutes on the ticket, and all of their managers were working in the kitchen. As a former server, I wanted to give him he benefit of the doubt, after all it was busy and he and everyone else was obviously in the weeds too. Two people from our party of 8 had to leave, so they obviously didn’t get their food. About 10 minutes later our food started showing up slowly. My order in-​particular came last. I’m not upset that it took terribly long, I’m disappointed in how the management handled our experience. The server has no control how fast the kitchen turns tickets. With that being said we saw 2 different managers who tried to be accommodating, however instead of asking if there was anything else we needed, I feel as though they should have comped the ENTIRE bill, not just 2 burgers. Poor management style in my opinion. Now don’t think that we didn’t take care of our server. He still made 20% off of our table (before food was taken off, etc.)
Bottom line, going to Red Robin? Be prepared to wait a LONG time and be disappointed in how management handles it.

Ordered the Southern Charm burger served with fries and it was both delicious and smothered with BBQ deliciousness. The fries were a little soft to my liking, and wasn’t as much as a I anticipated. The menu stated «bottomless steak fries» so I figured there would be a ton of fries, but they were just placed in a container that was «bottomless» ;;;, 44 4774haha. All in all my burger was great.
My boyfriend and I got here at around 6:45 — 7:00pm on a Thursday and it was very busy with large groups and families. We only waited for about 5 minutes to be seated. Vanessa was our waitress and she was absolutely sweet and attentive to our needs. This place also sings Happy Birthday to customers if their birthday was on that day. There are no Red Robbin restaurants back in Hawaii, so thought I’d try it out and ended up liking this place.

The workers, servers, hostess stand, and gm, and managers are such a well rounded genuine staff! Besides the food being delicious as always I really like when the staff goes above and beyond to make you feel welcomed. I love this location and I will be coming back! One of the best red robin locations around

The entire staff was great. However, food was terribly wrong. Daughters kids meal got spilled come to her and tasted bland. Wife ordered salad with no chicken. They brought it to her with chicken. Didn’t even check the order? My burger bun was hard like a stale loaf and the onion straws were so salty that I couldn’t even take two bites. They gave us 25% at first, then comped a burger was they really thought about it… c’mon every one of our meals was wrong or spilled.

Never again. I said this about my last couple Red Robin experiences, but decided to try it one more time, as this is a different location than we usually go. Server started off friendly, but that’s where it ends. Took forever to get apps. No refills. Food (that took forever) was cold. Basically, a high-​end Denny’s.

This location was renovated last year and it looks awesome. It’s a lot more modern than it used to be and they have little tablets at each table that allows you to order your appetizers, play games, and pay your bill if you’re paying with credit card. I had to wait over 10 minutes for someone to come to our table, even though the server came and said he would be with is in a second, he ended up helping all of these other tables and forgot about us. We stopped someone to get our server and it happened to be the manager. After that, we were helped right away and we were given another server. The customer service was flawless after that. Food is always great. I’ve never ordered something from here that I didn’t like. I only give it 4 stars because of the rocky start, but other than that it was great.

Hostess was pleasant and very sweet. She said it would be a 10 minute wait, and she seated us within minutes after we sat so, very AWESOME!
Let’s pause while we get our drinks…
Our serve was RACHEL, very nice!
Ordered the sauté shroom burger with a over hard egg, the only bad thing is that they don’t do over easy ! But it’s okay an egg is an egg ! Right?
First time at this location, other locations has been very awesome, the service is as good as their food.
Funny thing happen, so my friend got her burger and I’m laughing my head off and she’s like what? I’m like where’s the bun LOL .
The employees here are so very AWESOME !!! I don’t care how the food tastes it’s all about the service ! Mahalo (thank you) employees of red robin! Now it’s time to shove my face !

I used to love this place. Great food, service, and clean. Last week it was the worst! The restrooms were filthy, and as we know that is a reflection of the kitchen. I should have left, but my kids really wanted to eat there, so we stayed. The waitress was good but the kitchen dropped the ball taking forever to get the food out, which made some of it cold by the time we got it. The restaurant was not even half full!

Pretty average experience for a chain burger joint.
They have a 21+ section with sports on the big screen (no sound), electronic trivia games on the table ($ 1.99) and no kid’s birthday parties (thankfully). The service was decent, the food was good and the unlimited fries came out surprisingly fast compared to other locations I’ve been to.
The fries are steak fries. They don’t have skinny fries!

I’ve been coming to this Red Robin location and the Sunset location for years. So much so that I’m very aware of the ups and downs of their service and management changes. One of the visits we had was so bad I stopped going to either location.
Last Monday my family and I came in for abirthday dinner. I just want to say Eric the night manager was running this restaurant smoothly. I appreciate his fast and friendly service. Long story short, I wouldn’t mind going again at this Eastern location
as long as he’s running the restaurant.

Seems like bad management at this location, dirty floors, messed up orders at almost every table, our order was not put in so we had to wait over an hour for our food, then the Food came out wrong. We talked with the manager who really didn’t seem to care. I wouldn’t Waste your time at this location. Spend your money elsewhere.

On Monday 1/​11^th, my son and I came here for dinner. This Eastern Avenue/​Henderson location is consistent with the below average service, good burgers and cool décor as compared to the Downtown Summerlin location.
Bottomless Steak Fries & Bottomless Barqs Root Beer Floats were both good! Too bad there were not pretty bottomless waitresses. In fact, the waitress and all server at this restaurant are being slowly wiped out of their job replaced by a computer named Ziosk!
Ziosk is a computer tablet set up on each of the dining tables. It features a menu, the ability to order and re-​order food/​drinks, Red Robin Royalty Rewards program, video games for $ 1.99 purchase that are free elsewhere. The Ziosk also features a credit card option to swipe and pay your bill from the table. Well, I only use cash and this created a timely delay for our server.
She took too long to check on us for drink refills, fries refills, collect payment, to make change for the $ 100 dollar bill I gave her, and I sensed an overall attitude because I chose to be personal and have human interaction requiring her to perform expected duties of a food server. Although compared to the server we had @ Red Bobin-​Downtown Summerlin (reviewed last Spring) she was excellent! Yes, that server really was that horrible! But in all fairness, they both should receive better training, attitude adjustments and/​or new jobs.
What bothered me most is the Ziosk calculated the bill total and suggested a 20% gratuity, assuming I have math deficit, and the tip was calculated based on the total bill. Gratuities are to be based on the subtotal. Also, expecting 20% instead of the anticipated customary 15% is kinda «millennial.» What service is performed by the server relating to tax? Tax is an add-​on that has nothing to do with the service of which the server would earn a tip. The tip is to be paid based on the service, sub-​total.
The restaurant itself has some very cool décor including an open kitchen, lighting, wall pictures & a unique ceiling collage. Watching the flat screen TV featuring the Detroit Red Wings play the LA Kings was an exciting hockey game, despite feeling disappointed that the Wings lost.
We chose two burgers selected from their «Red Robin’s Finest» menu:
Southern Charm Burger…½ lb Black Angus patty, flame grilled, «glazed w/​brown sugar & topped w/​candied bacon, honey BBQ sauce, sharp Cheddar & caramelized onions on a toasted ciabatta bun.» Very good tasting burger!
Black & Bleu Burger…½ lb Black Angus patty, flame-​grilled, «a true knife-​and-​fork burger. Sautéed, blackened portobella mushrooms, caramelized onions, house-​made Bleu cheese sauce w/​Bleu cheese crumbles on a toasted ciabatta bun w/​Dijon sauce.» Very good tasting burger!
Due to the many impersonal service issues unfortunately consistent here on Eastern Ave. & @ the Downtown Summerlin location, I would only patronize Red Robin to pickup for a to-​go order!
See 11 photos below
Unilocal 100 REVIEW CHALLENGE 2016: #32

I am SO ANNOYED with this location’s to-​go service!
I am giving two stars because things I enjoy about this establishment are: 1) They’ve never gotten my order wrong and 2) The food has always been up to par and consistent with other locations.
HOWEVER, I call to place an order to go on a weekday, and they immediately put me on hold to transfer my call. Like, why does my call need to be transferred? Aren’t most calls for to go orders? Why is there no designated person to answer the phone, ready to take orders? On top of that, I’m on hold for 6 MINUTES before I hang up and try again. My call gets answered in just two rings, and I get placed on hold again… FOR FOUR MORE MINUTES. That’s when my husband and I decided to get dinner elsewhere. Obviously they don’t want our money, they don’t value our business.
Other times I’ve gotten through and placed an order successfully over the phone, I show up the 15 – 20 quoted minutes later to have to wait around the bar (once a whole 20 more minutes – yeah, my fries were soggy).
My take-​out experiences with this place are just so bad that I am not sure it will even be an option for us anymore. It’s not worth the battle. It makes me mad to get bad service, and then I don’t even get the food I want out of it, because I can’t justify sticking around for bad service – and they don’t care. I could yell or speak with the manager or whatever, but then I just become «that» customer. I’d rather just vent with this review and encourage the staff to STEP THEIR GAME UP.
Please. Because I really love a good whiskey river BBQ chicken wrap on a Wednesday night at home, and it burns my biscuits when I have to be on hold for 10 collective minutes, only to just give up and get Wendy’s. :(

I am super annoyed tonight. I am updating my review of this location to 1 star.
Let me say, my kids and I used to come to this location literally about one a week, several years ago. It has drastically gone downhill over time.
My little one for some reason remembered that this location has a chalk board in the lobby when we were walking through the parking lot. Got inside, only to realize they are out of chalk. First disappointment.
We were seated, and the hostess didn’t give my little one any crayons or paper like they normally do. We asked the server, and we were told they are also out of crayons, but that the manager was trying to find some in the back. Second disappointment.
I ordered the freckled lemonade, which was very watered down, and only had 2 pieces of strawberry in it. Third disappointment.
I ordered the Royal burger, no bacon, with a veggie patty. The burger came out with 2 giant pieces of bacon it. Normally I would ask the kitchen to remake the burger, but based on my last experience last week at this same location, I didn’t bother.
Side note, last week I ordered the croissant blta, no bacon. Of course, the sandwich came out with bacon on it. I asked them to remake the sandwich, and it was brought out just a few moments later. I took off the top piece of croissant to see, and sure enough, there were 2 holes where the wooden sticks had been put through the sandwhich. They didn’t remake anything, just removed the bacon. I could have done that myself I guess. Good thing I’m not allergic!
Back to this visit. Ate my food, and drank my water I had ordered in place of the lemonade. Decided to order dessert to go. I ordered the freckled lemonade cake. I have had this dessert about 4 times now.
Well, I just opened my cake and there is no strawberry sauce or strawberries! Seriously?!? Isn’t that the point?
I told the manager about most of this when she stopped by our table. She didn’t have much to say other than «I’m sorry» and «we will try to do better.» Then she took our $ 4 onion rings off of the bill. Ugh.
I am really disappointed. We used to come all the time, and have been customers since this location opened in 2005. We most likely won’t be going back for a while. The service has slowly been declining. They won’t even take your payment if you are using a debit card. You have to do it yourself on the little kiosk things. Super annoying.

The guacamole bacon burger was good. My grandson played with entertainment thing at table with games. We ordered blue moon beer half way through look at my glass and they’re lip prints on it and they are not mine! !! Waitress finally comes over after about 20 minutes of bringing us to go box and says if paying with card you can you entertainment
Thing to pay. I go to pay and see there is $ 1.99 charge for the entertainment thing, No where on there did it say you will be charged. I could have brought Tablet in for free. I haven’t been to Red Robin in a long time and I can say I won’t be coming back! !!!

I’ve liked Red Robin for years and have been coming to this location for the past four. They underwent a remodel recently and I think it looked better before, but that’s beside the point.
The burgers are still yummy, the service is still good and that freckled lemonade still makes my day. I’ll put three of those away and not get tired of them. If you ask me, part of the fun is trying to scoop out the strawberries with your straw.
The one thing I wish they hadn’t done was put the steak fries in these small metal holders so they’re all standing up instead of having a little mountain of them nestled next to your burger. In an attempt to «fancy it up» your burgers now come with fewer fries but don’t let that stop you from ordering a second round. They are bottomless after all.

I love Red Robin.
Its this location that has kind of let me down.
I have had ok service in the past and that is why this is a two star review instead of a one star review.
My fiancé and I came here the other day before seeing Jurassic World down the street. He ordered a Hawaiian Burger and I ordered a Chicken Ceasar wrap like always.
Everything is going great until our food comes out and there is no dressing in my wrap. (Insert sad face) just a dry bed of lettuce, tomato, and a few pieces of chicken. I let our server know and he apologized and had them make a new one. The only problem is now my fiancé has his food and his is getting cold because he of course doesnt want to be rude and eat while im waiting for mine so now were both in a lose lose situation.
The manager brought out my food and was very nice and i really do appriciate that, (Another reason this is a two star review and not less)
So I start to eat my wrap and the first half I ate was almost completely empty. Like one tiny square of chicken and a little bit of lettuce. It might as well of been an empty tortilla with dressing in it.
The worst part for me was when I bit into my second half and almost broke a tooth an a huge hard chunck of what I can only guess to be bone or cartilidge…
That honestly ruined the entire meal for me.
For ever.