Pottery Barn

I order from Pottery Barn often and love all their products. I purchase a dining room table and the quality is excellent ! I love everything from Pottery Barn!

I was hoping that my 400^th review would be a positive one but, unfortunately, it just didn’t shake out that way. This is a review update that just can’t wait.
I’ve been shopping here since I moved to Henderson almost 3 years ago. I’ve bought things big and small — everything from towels and vases up to my living room and bedroom furniture. I love the products, but the service is among the worst I’ve ever experienced.
Currently, I’m dealing with an order gone rogue. I purchased a custom upholstered bed back in June. The delivery was estimated to be the first week of August. In the 2^nd week of August I questioned where my bed was and received a letter in the mail stating that the bed was out of stock and would be delivered between ⁹⁄₃ and ⁹⁄₁₇.
It’s one day past the time frame and I called the store inquiring about my bed. A manager called me back and stated, «Good news! I have the delivery folks on the phone and we can schedule your delivery. The first available date is ⁹⁄₂₂.» Firstly, why did I have to call to be told my bed was ready for delivery? Shouldn’t Pottery Barn have called me? ESPECIALLY after this long of a delay? Secondly, I’ve had this bed on my Pottery Barn card since JUNE. I’ve been paying for a bed that I STILL don’t have. Thirdly, I requested delivery this weekend since I’m not home during the day on week days, and they basically told me it was too late, but that they will try their hardest to ensure it gets delivered late on ⁹⁄₂₂. Try your hardest?!? I replied that if the bed was not in my home by ⁹⁄₂₂ I would be canceling my order.
This is not the first time my orders have gone wrong. I once ordered an area rug that was charged to me and arranged to be sent to the WRONG person (someone with the same first name as me who also lives in Henderson). I didn’t notice until a day later when I was looking at my receipt when I noticed that Bonnie P. was the bill-​to, and Bonnie A. was the ship-​to. I mean, seriously?!? Is anyone paying attention there?
Whenever placing an order, getting a «quote» or looking for an item, I literally wait FOREVER at the sales desk. Their system is so antiquated, it was might as well be MS DOS from back in the day. Are they using a modem to connect to the internet?!? I fully expect to hear «You’ve Got Mail!» when they’re using their computers.
This is the straw that broke the camel’s back. I will not be shopping with Pottery Barn again. Shop at your own risk. If your money and time are important to you, find other options from which to furnish and outfit your home.

It’s as if this company can’t treat me badly enough. First they got the order wrong, Then they got the second order wrong that was supposed to correct it. I’ve spent numerous hours on the phone with customer service, been disconnected several times, and now they scheduled a delivery and never showed up. Worst customer service experience ever!

I absolutely love this store! I’ve been shopping this location for over 5 years and have always found the staff helpful although there have been times the store seems under staffed and I’ve had to wait to be helped or to check out. Wish they could stock more items from the catalog, but never have a problem finding plenty of beautiful items for my home. When certain décor items were no longer available in the store, they have called and had things sent to me and I appreciate that service. We are retired and I love that they honor a 10% military discount every day!

I’m not sure if it’s a requirement to be rude to work for Pottery Barn, but it seems like almost every employee I’ve encountered has a chip on their shoulder, including the one in Summerlin, but this location was worse. I had a lady help me, but seemed irritated the whole time. I wanted to try out the free design services and she basically told me that I would have to buy everything I liked and then take it home and try it on my bed. UM. HELP ME figure out what will look good first please? I’m not buying everything and trying everything at home. aren’t you the expert after all? I kept telling her my ideas and at one point. she’s like «well.whatever then» with attitude. After she figured we were done .she just kind of disappeared and started helping someone else. I checked out with someone else and she had like a scowl on her face the whole time too. Does this company not treat their employees right or do they just hate their job in general? It always kind of seems that way. I’d almost rather go online to shop then go into this store again.

Need more sales people! Everyone working is too busy to help or seem to occupied. Spent $ 3k and no mention of opening a credit card to earn points towards purchases. Was offered the following visit after spending $ 50. Also the while ordering my non refundable couch the sales lady put in the most expensive fabric under my nose.

In the 9 years I’ve been shopping at this location (with one Christmas season as a Wlliams-​Sonoma, their parent company, employee) I can factually say the employees here are snobby.
Unless you are actually buying furniture OR look as though you have money, you will be hard pressed to find help. Even then, the «help» you receive is marginal.
I also never know which register is open to make a purchase. No one is ever at one. Good luck finding someone to ask. If you do, chances are you will have to take your items to another location to pay. Not easy to do if you have lots of things to buy.
But for after Christmas, sale or marked down items aren’t easily identified. Signage for sale isn’t clear either. Don’t stick a sale sign on your wall of sheets if the sale is specific to one type of sheet… and then not have them displayed for purchased.

This Is One Of The Worst Companies & Stores Ever! Over The Summer I Had Purchased An In Tact Floor Model Turner Sofa From This Location. It Was Still About $ 3,200 Dollars After The Discount. This Store Sent Unprofessional & Shady Delivery Men Who Ended Up Breaking The Frame Of Couch (which is super cheap for the price you pay) & Trying To Charge Me Extra Money To Hoist It Through My Balcony. When I Notified The Store In August (When I Noticed The Frame Damage) They Said They Would Get A Furniture Medic Out To Diagnose & Fix Issue, Since The Manager Trina Vouched That The Couch Was Not Damaged Upon Purchase! It Is Now November & Nothing Is Done & Even A Call To Corporate Didn’t Solve Any Issues. I Am Still Out $ 3200 Dollars With A Couch That Has Frame Damage. Next I Guess It’s Time For The Better Business Bureau.
~KMA~

Pottery Barn is fun for decorating inspiration, but I haven’t ever purchased anything at this location. The salespeople are helpful and friendly, but I just haven’t felt the urge to get out the plastic and commit to buying anything.
HOWEVER, I am absolutely DYING to have one of their desks that you can custom-​design. The white one. The pretty white one with the pretty white rolling chair. My fiancé and I go to nearby Lucille’s really often for tea and BBQ, and every time we’re there, I have to go visit «my desk.» When I move to Missouri in a month or two, I will be ordering the pretty desk. I might go broke, but it’s worth it. I love you, pretty white desk. You will be mine someday.
Ahem.
Other than that, I really like Pottery Barn’s design aesthetic. However, I usually scope out their stuff and then find something similar (and cheaper) elsewhere.

Usually I hate Pottery Barn, because the quality of the furniture is very sub par and the prices are high. That said, this PB has their designs on point. I’ve only bought Christmas ornaments from PB and wouldn’t buy anything else other than towels, but this location is great to some design ideas. Their set ups are much better than other locations, which makes it a great place to browse.

On two different occasions I have encountered two rude sales people at this store. The first time I was checking out their dining room tables and had actually received a code to use online for 10% off. I asked the lady if they would match it and she pretty rudely told me no, and that I am better off buying it in the store to keep the money local. I explained to her that even with shipping/​frieght charges the piece I was looking at was $ 180 cheaper. Her reply was, well, it’s only $ 180, just buy it in the store! I was taken aback. I don’t have money to throw away, just because I was in Pottery Barn doesn’t mean I have a money tree in my backyard. Are the only allowed to shop here have a mon ey is no object attitude? And let’s not forget when I was looking at dining room table that was a floor sample and the sales lady said she would look for the leaf for it, but only if I was serious about buying it and walked off. I have worked customer service for a long time in the past and just couldn’t believe the attitude. The second time I had to buy a dining chair because the Las Vegas store did not have the number of chairs I needed. The sales people were again rude, like I was wasting their time by only buying one dining room chair. It was Memorial Day weekend and we asked if they gave a military discount and they said no with an attitude. We had just came from the Las Vegas store where they don’t normally do discounts for military but the manager happily gave it to us and thanked us for our service. I will drive all the way up to the Vegas store to avoid the attitude here.

I’m SUCH a Phoebe. Yeah, like, from Friends. Remember that episode when Rachel and Phoebe were living together and Rachel got that Apothecary table from Pottery Barn but couldn’t tell Phoebe that it was from Pottery Barn because Phoebe hates mass produced items with no sense of history or originality? But when Phoebs though it was from a garage sale she loved it? Yeah, I’m totally just like that.
I eschew mainstream consumerism and the like. BUT, Pottery Barn is a little slice of heaven. I could just hang out in there forever sitting on furniture and holding trinkets and accessories and decorate my dream house. And, the few times I (ok, my mom) bought things from them, they quality has been excellent. Granted, they were small things like margarita sets and placemats and coasters, but man are they enjoyable small things.
They have a registry available, and although I’m not expecting a marriage in my life anytime soon, I think I’m going to go register there just for kicks. Let me know if you want that info. You know, if you’re feeling generous.
And maybe I should do something about my Friends obsession.