New Look Collision Center

Was rear ended a few months back and this is the shop Mercedes Benz and my insurance recommended. Brought the car in for an estimate and was told they would order the parts and call me, 2 months later and no call I called them and they «finally found my file» and saw the part was ordered, 2 weeks later brought my car in and they said it would take 2 – 3 days. 14 days later and my car is finally ready… came in to pick up my car after what they call an extensive «quality control process» to find the paint on my bumper was not properly buffed, had to wait another 20 minutes to have them buff it. Every time I called to follow up, I never got a call back, it was always me following up on my car never them. Would not got back if I can avoid it.

Unfortunately I have had 2 accidents since owning this car and my insurance sends me here to New Look. I was extremely pleased with the first repair but my second experience has been much different. It look a month first of all to fix my car which didn’t seem like such a huge deal as my insurance covered my rental but the delivery was about 2 weeks more than the estimated date with little communication about why.
Then a few days after I get my car back my daughter noticed a dent in the right front so I take my car back and was told that they don’t think this was there when I brought it in after the accident but I was given a day to bring it back anyway to repair it. I came back and then I’m told that the original «inspector» was not available so the service manager tells me he thinks this wasn’t caused by the accident and we will go look over the photos which we do and they clearly show that this dent was there when I brought in the car from the accident but they are still telling me it’s not caused by the accident! Mind you this is the second time I’m told to come down to the shop wasting my time it seems. I’m a little perplexed! First of all were these people at the scene, second are they forensic experts and third if the dent was in my car for the month that it took to repair why did NO ONE once have a conversation with me about it? If they thought it wasn’t caused by the accident shouldn’t someone have called and talked to me about this? So now I’m supposed to pay out of pocket after almost 9 k of repairs that took a month??? And on top of this all I also now have a long crack in my front wind shield «coincidently» that the service manager is telling me if from heat! I have lived here almost 13 years and have never had a wind shield crack from heat not to mention that this car is less than 3 yrs old.
Upon leaving today I was assured that I would get a call about how to proceed but now for the 2^nd time no one has called to help get me to the repairs needed.
Since posting the first review the owner Mike has contacted me and gone above to make this work for me and get the repairs done that I need. I appreciate the personal attention he is giving his business. With this experience I would feel comfortable using them in the future and recommending them to anyone needing car repairs. Thank you!

This review is for the Henderson location. I could have sworn I submitted a review when it happened, but it somehow disappeared. Weird. Anyways, I heard the Vegas location is much better. /​shrug
I had two cars repaired here at the same time (vandalism damage). While the actual body work and paint was fine, everything else was a total disaster. One one of the cars, a quarter sized dent in the rear quarter panel seemed to have been caused in the shop. We didn’t notice it when we picked up the car at night, so we got screwed right there.
The other car was supposed to be in for a week, and it ended up taking three. They ripped off the front splitter and half-​assedly screwed it back on without telling me about it, and I only realized when one of the employees accidentally spilled the beans. After we had to go back to have the replaced window tinted (which took them 3 days !), a big scratch was on the trunk lid. Some sort of white residue was all over the car, and the seal around the window was sticking up in all sorts of places. I should have sued them, but I was tired of the aggravation.
Now somebody rear ended me, and guess what, the insurance company wants to send me there. There’s not a snowball’s chance in hell I ever have them touch any of my cars again.

Service was great! Definitely would recommend and Nick was great help he kept me updated and always asked if I had any questions to text or call him! Will definitely go back if anything happens again!

I was looking for a body shop to repair my 2014 Honda Accord so I decided to search Unilocal and that’s when I found New Look Collision and based on the reviews I decided to give this shop a try. I’m so thrilled that I decided to go with this shop! MEME FABRE is the bomb and she took care of all my needs. I had to go out of town that week and she kept me informed the whole time. Thanks Meme!!! Next time I need my car repaired New Look Collision will be the one and only place I will deal with. Their work and workers speak for itself.

I read a ton of reviews on many body shops before I decided to take a chance on New Look Collision. This wasn’t so much because of all the good reviews, but because there were so few bad reviews, and those didn’t seem to be all that bad. I’d called a couple other shops before finding New Look, and they didn’t even answer the phone.
I’m happy to say it’s been a great experience. From the first call, which was promptly answered and handled by Josie, to the follow-​up and updates from Meme, to picking up my Accord, which again looks brand new, it was virtually painless. They replaced the entire grill assembly, fixed the ding in the hood and the one on the bumper, and a couple other things I didn’t even know needed to be done. Even though they knew I’d be out of town all week, the car was ready in the time frame they’d promised, and was waiting for me when I got back. In fact, I even got emails with photos of the progress while I was away. I have to say they met all my expectations and more, and I highly recommend them.

I was very happy with the original work they did on repairing my door on my RAV4 but the door guard was coming off and I have been waiting over 4 months for them to fix it. Every time I go in to ask they tell me it will be here in 2 weeks and still nothing. The last time I went in I was told definitely 2 weeks and that was over a month ago. Originally I would give them 5 stars and was recommending them to everyone I could but that has all changed. Very unhappy.
UPDATE: Paul called me on Friday 01-​15-​2016, he told me he would have the parts Wednesday. He called yesterday to say they were in and are putting them on today. Great Job and Thank you!

Great auto body shop — would highly recomend. Received daily phone calls with updates regarding the status of my vehicle (also received pictures of the progress) and it was finished in less time than what was expected. Great job!

These guys are the best! EVER… I have never had such quality of service (Meme Fabre) of handling my repairs.
Everyone made me feel like my car was #1 priority and that I was as well. You NEVER get this type of service or commitment from almost any other company out there.
If you want the best kept secret on where to go with your car for any type of damage definitively get to New Look Collision and ask for Meme… she’ll make your day!

Amazing professionalism and amazing work!
It’s safe to say I provided New Look with a challenging situation from the first time I walked in the door. I brought them a rare car with top of the line aftermarket parts and a very strict deadline that could not be missed. The car needed some serious work that they came highly recommended to perform.
New Look kept me updated on the progress, put up with me stopping in many times to see the car torn apart and made sure all the work was perfect. They painted the whole car twice because they didn’t think the first time was 100% flawless.
They worked with my schedule, handled all of my concerns and delivered a car that looked better than before it was new. In the unfortunate circumstance I need a car repaired again, New Look will be getting my business.

WOW!!! thank you so much for doing such an awesome job with my car! And awesome customer service. I even had a little tour of the warehouse where my car is being fix! Although it was a small damage but everything was replaced new and done right! Im sorry that it kinda hurts the persons wallet who hit me :/ (he didnt want the insurance to be involve so) new look collision it is! a friend of mine suggested id go too :) and im glad i did. My car is not a Lamborghini but i treat it like one :). I highly recommend this place! Thank you Derrick, Mimi, friendly front dest and the people who worked on my car :).
Oh thank you also for buffing my headlights too hahah :)
I wish i got the persons name who took me for a tour while my car is being fix! (Will i forgot something in my car and took me to gibson and ended up turning into a tour :), He was such a gentleman (older man, shaved head, glasses and maybe about 5’7″ tall) he was at the corporate rd. location and we drove down the street to gibson. I think he said he was one of the inspection? Something like that, Not too sure. Anyways great guy…
Thank you!!! For having everything replaced with OEM parts! Just how i wanted!

I just want to thank the awesome team, led by Meme. This is the 3^rd time i have used New Look at this location and i will keep coming back. Professional, fast, and informative. In fact probably to informative. lol They took care of everything from the rental car to an on time deliver. And threw in a few extras. Thanks again Team New Look. You rocked it again. Ps if your wondering it was a 2010 Silver Honda and the paint match was perfect. can’t even tell.

My first accident ever and I got rear ended on the 215, of course. I went through Allstate, the other guy’s insurance. I gave them a call and with Allstate you have to take your car to one of their drive-​ins for an insurance agent to go over the damage. I’m a busy working mom and definitely didn’t want to take my car to two different places. Allstate recommended New Look Collision Center which has two locations and a third smaller one that they use as mainly the Allstate drive-​in thing. Even though my car was going to one of their other locations New Look let me drop my car off at the drive-​in and they handled getting it to go where it needed to be for me! They even have Enterprise people there to help with rentals.
Lew handled taking care of my repairs and one of the girls in the front office would call me with updates. Pretty sure I heard from the shop more often than the Allstate agent. I was told by Lew that it could take up to five days for the repairs to be finished but on day three I was called to pick it up! I was happily surprised to see that the outside AND inside of my car had been detailed! I wasn’t expecting such service when I drive a 2011 Ford Escape. Lew walked around the car with me and my rear bumper looked brand new!
Sticking to a timeline and keeping in contact are very important to me. Received great service and couldn’t be happier. Would definitely recommend to other people!

Awesome staff, very friendly. I had my car repaired after someone decided to key it. The repair was fast and I had it looking brand new within the week! Would definitely recommend

Oh my goodness. I am SO grateful. They took amazing care of my VW GTI, kept me updated with photos daily, and explained with care to any questions or concerns that I had. The warranty through them with my insurance is lifetime, which is fantastic. I definitely recommend New Look Collision Center.

Firstly, being a young girl walking into a car repair place of any kind makes me feel like I have a sign on the back of my shirt saying «rip me off». I hate getting my car fixed or maintenanced for this reason. But I had just been backed into in the middle of a parking lot and I had no idea what the cost of the damages that had been done and I figured I would stop by the nearest legitimate looking place and get a quote.
Despite my fears, Meme took the time to give my car a free cleaning and it virtually ERASED all of the visible damage from the accident!!! *Disclaimer: I’m not a perfectionist about my car’s appearance and I wanted to avoid submitting a claim to my insurance company for minor damage. This girl sat in the blazing heat with me buffing the bejesus out of my car and made it sparkle like the damage never happened! I have never had such an AMAZING experience at a repair place before. I can’t help thinking that this girl is THE epitome of a hard worker!!! Meme is essentially my new favorite person in the entire world and if I have any trouble with my car in the future, I’m going to personally go in just to see her. I also want to mention that even while helping me out for free she also juggled helping other customers too, staying efficient and incredibly friendly and professional. I can’t imagine a better worker than that. She even gave me priceless advice on how to easily remove or polish scratches and bug splatter from my car with cheap products, which will save me a ton of money in expensive car washes too!!! Meme was ABSOLUTELY wonderful to talk to, very much down to earth, and confident about the quality of the service she could provide (for very good reason). I honestly think that if everyone turned into Memes, the world would be a better place!
It’s a strange thing to want to come back to a collision center is all I can say but that’s exactly what’s happened! GREAT JOB, Meme, and I hope you go far in life!

I just picked up my Audi, today, from New Look. I cannot give them enough stars based on their customer service and workmanship. Excellent customer service!!! Special kudos to Erika Lopez, from New Look, and Nick Fabiano, from Geico. Because of these two, it made a seemingly bad experience, into an almost pleasurable one. Excellent body work.
I am so ready to criticize bad customer service that I have received, that I felt I needed to recognize the companies, and employees that go out of their way to do their jobs well.
Keep up the good work, New Look.

Got hit by some drunk guy — his insurance covered it luckily and Geico has specific shops that they have adjusters/​rentals in house at and this had the best reviews of those places. They took a little over a week to fix and did a great job, can’t even tell it was ever hit. Paint matching is flawless. Nick, the adjuster, was very helpful through the entire process. I’d recommend this place for sure.

Wow what a great place. The only certified Class A facility in town approved and certified by the Nevada DMV! Beware of the phonies and fakes that claim to be «Class A» in town. Those other guys have about as much class as a portable bathroom. This honest auto body shop and collision center is the best in town from Henderson to Las Vegas! Make sure you get all your paint and auto body needs taken care of here and you will not be disappointed.
I loved their work, communication, and customer service. They recently painted one of my vehicles and it took just a tad longer than I expected but they were communicating every step in the process! It was not a problem at the end of the day because the work product was fantastic. I have since sent them countless customers who are also satisfied beyond belief. I hope they open up more collision centers around town!
The staff was ecstatic about my vehicle since it is rare. They even gave me a tour of their shop and I observed high end vehicles from Benz G-​wagons, Audi’s, Lexus, to classic Chevy Impala SS’s. They even had a Shelby edition Ford Raptor that puts every other Raptor in town to shame. Thank you for your amazing hard work and congrats on truly being the only «Class A» certified collision center in town.
Make sure to review my other reviews to see what crappy businesses lie about «Class A» certifications!

5 stars! New Look did an awesome job on repairing rock chip damage on our CL63 AMG. We were provided with constant updates and their professionalism to ensure we were happy as customers was unparalleled. Special thanks to the owner Mike W. and the general manager Paul Williams for making sure that we received our vehicle on the quoted date as promised.
I’ve read some of the reviews here on Unilocal and can tell you that New Look just like most body repair shops face challenges and obstacles from vehicle to vehicle. What separates them is their commitment to improve, refine and react to these unforeseen challenges. During the disassemble process New Look had to replace my windshield which was on backorder in Germany from Mercedes. As most AMG owners know most parts are only available at the OEM level which is what you want anyway to retain your vehicle’s value. New Look was able to locate a windshield from a Mercedes dealership in Anaheim, CA, the owner Mike personally drove down to pick up the windshield and drove straight back to ensure our promised delivery date wasn’t effected.
Hat’s off to Bernard as well and the entire staff at New Look Collision Center for doing an exceptional job on our vehicle. Our CL63 looks like brand new and we couldn’t be happier.
What’s important to understand is that when you’re having expensive work done like this you have to be actively involved from start to finish. Don’t reveal your high expectations at the end when the job is complete. Call with questions, go down and check on your vehicle (which New Look suggests and invites customers to do!) and let your high expectations be known from the start. We had constant communications with New Look which is why the results met our expectations and they even went above and beyond that.
I will definitely refer family and friends to New Look and would use them again if needed in the future.