L & S Air Conditioning

Nothing new to add here. Some of the techs (1, actually) was very nice and seemed knowledgeable, but not enough to get the job done. I’ve been dealing with a faulty AC/​heating unit for the entirety of this year, and First American would only send this company, whom I’ve repeatedly complained about. At least a week with no heat during the coldest week last January, no A/​C in Phoenix August for a few weeks (when it finally cooled down outside I gave up trying), and no heat again when it got cold recently. No heat this season for 4 weeks– with 30-​degree mornings!- by the time I said enough and forced them to send a different company (threats of lawsuits helped my case if not my health.)
Affirmative Air was great — excellent service, obviously professional techs and had the system replaced in under 5 days just before Christmas. Would have only been a day if I hadn’t needed specialty parts (the unit was not originally built on a flat area of the roof), and if there wasn’t a weekend delay.
Oh, and I’m still fighting with First American, even though everything is now fixed. They don’t send invoices and they recently returned a service call payment to me that I made from the August (non-​) service call, and then sent my account to collections! They lie about what their records show them (I’ve caught both the rep and a manager!) and send contractors who still con you for $ 500 in «necessary but not covered parts». It would have been cheaper and faster if I’d replaced my hot water heater myself. I’m glad they finally paid for (most of) a new AC unit but honestly it’s not worth the cost and hassle to go through them.

The WORST! Jennifer in their office has consistently dodged our calls and has not been truthful with First American Warranty! Pay very close attention to these bad reviews on Unilocal for this company with Las Vegas and Phoenix locations. So many people giving very bad reviews cannot all be wrong! We have been trying to get a part installed by their plumbing division since the first week in Nov 2015. They don’t show up. They don’t return calls. They have our money.

Terrible! Waited around for 9 hrs. And they never showed. I called twice. After the second call, they told me it could take until 8:30pm to get someone out. My time frame was 8am-​6pm. Woke up at 8am. And waited all day. What a waste of a company.

A/​C stopped working sometime before midnite on Friday 9÷18÷15. Called First American Home Warranty at 1:30 a. m 9/19.and requested service. The rep there sent service order to L&S HVAC. L&S called me at 8:00 Saturday morning and said technician was on the way. Technician Mike arrived at 9:45, diagnosed the problem, replaced the faulty parts from the stock on his truck and, in no time at all, the A/​C was working. Mike was knowledgeable, professional, pleasant, and thorough. I couldn’t be happier with the excellent service I received.
GREAT JOB MIKE AND L & S AIR CONDITIONING

My neighbor flagged me down today because I work for a competing HVAC company to see if I would look at her a/​c system. I told her that I couldn’t look at it without her booking a service call through my office.
She proceeded to tell me that her landlord had her home warranty company send someone out to fix they a/​c earlier in the day, and that it still wasn’t working.
As I was talking I glanced over and notice that the tech had obviously changed the compressor out because he left the old one sitting there, along with all his trash. By the sound you could hear that the newly installed compressor was not running.
Also he didn’t put the cover back on and you could see that he installed a used compressor.
He didn’t install a liquid line dryer which is supposed to be replaced every time the system is open to atmosphere.
There is refrigerant oil every where, which is signs that the refrigerant wasn’t properly recovered per E.P.A. standards. I told her to check with the neighbors to see if they will review their security cameras and if in fact he did vent refrigerant to atmosphere to submit the video to the E.P.A. along with a complaint.
I asked her if she had seen what color the tank of refrigerant was that he had used to charge the system and she a bright orangish-​red color. That indicates that he may have charged with R-​410a and her system is R-​22, which should have been a green tank.
I asked her if they left any paperwork and if they did to call the number on it. She did while I was standing there and of course they were closed and it gave an emergency option which she chose and it said that option was unavailable because the box was full.
I told her to have we landlord call first thing in the morning and to take pictures of everything and if they didn’t get it resolved a.s.a.p. to take all the documentation to the Nevada State Contractors Board.
This folks is why you should never rely on these shady home warranty companies and their contractors. I run into these complaints daily! This time it just happened to be my neighbor.

Literally the same experience as everyone else. We called our home warranty company (FA) on Sunday, June 7^th after our thermostat literally exploded. (Sparks, smoke, everything.) They referred us to L & S and assured us we would hear from someone within 24 hours as they processed our claim as an emergency as it was a potential fire hazard and we were going out of town on Thursday of that week. My boyfriend took Monday morning off from work expecting someone to come out, but we never heard from L & S. We called them in the afternoon and they said they had just received the claim and that it was not processed as an emergency but they would be able to get someone out on Tuesday. It has been a complete nightmare from that point on.
They assured us that our issue would not be fixed by the time we left and told us it would take about a week for one of the many parts we needed to arrive, but they would try to rush order it for us. They have scheduled us, promising they would have the part in and called to cancel on us 5 minutes before our appointment time THREE SEPARATE TIMES. Long story short here we are, nearly two weeks later, our most stressful and worrisome vacation has come and gone, and we still have no AC. They have not been apologetic in the least and have done nothing to attempt to make it right.
We had Az’s Dukes of Air come out today and it’s like all of our worries have melted away. The news was still not good for our air conditioner and we will end up purchasing a new unit, but hearing the bad news from a professional, in a professional and empathetic manner helped soften the blow and we are at ease and confident with our decision.
Our home warranty company may have lost our business for good with this one. I can’t wait to give L & S the middle finger on Monday!

Won’t bother you with the details. Literally, the same as everyone else. Zero is the appropriate star and yes First American Home also. If First American drops these guys, and they should, they’d be out of business. No one would chose these guys. It’s forced adoption. No heating and air 6 months now. Uncountable number of visits.
This is for my Vegas home.

So I’m a little bit confused here I just bought a house with the home warranty company First American haven’t been in this house a week and the AC unit broke. A/​c unit is 3 yo, haven’t been in this house a week and the AC unit broke. not 3 years old. Guy shows up at my house from Las Vegas! He drove 5 hours to my house, told me no work in Vegas so he is coming here. The problem I am having is he took the part back with him to Vegas and it may be two days before it can be fixed! I called home warranty company got someone in Central America who thought I was very lucky to have someone out so fast. Terrible will never use this home warranty co after it expires!
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Horrible. Got them from first american. First guy shows up says AC unit is frozen he can’t do anything. Next day guy comes, recharges, still can’t get it going, mumbles a bunch, and then says he doesn’t know how to deal with 2 stage AC’s. Call to complain and they say tech that knows how to deal with that can’t come for 2 more days. This is in AZ, that would be nearly a week with no AC.
Come on, run away, as fast as possible, tell First American never to send these guys.