Image Makers Automotive

I have known image makers for years they have always taken care of my cars when I have been in an accident. I have referred a number of customers and they have never been disappointed with their 5 star services.

Although I did not have my car repaired here, my first experience was a great one. I was referred to Image Makers by my insurance company. I was greeted by Justina and waited to be assisted for an estimate as she was helping another customer. Another employee there turned on the tv for me and offered me something to drink. They have a fridge available with several different options for you to help yourself to. A few minutes later Gus came in and asked me if I had been helped and proceeded to walk me outside for my estimate. He was very personable, honest and efficient. He let me know the possibilities and options for my car and when I came back inside they had already called the rental car company so I only had to wait a few minutes for it to arrive. A few days later when I came back, Justina and Gus were both really helpful and I appreciated working with them for the short encounter we had. I will recommend this place for the professionalism and courtesy they gave me. I am sure they do great work as well!

I was referred to Image Makers years ago by some Wynn execs — guess it’s where they send their house cars including the Rolls’ and Bentleys for body work (or at least did in ²⁰⁰⁶⁄₂₀₀₇ anyway).
My 2 previous cars were evidently accident magnets, so I’ve been to Image Makers maybe 5 or 6 times over the past 8 years or so. Gus and his team are always so nice and helpful, but what really matters is that they’ve done an amazing job w the body work and paint. They make my car look brand new every time and even matched the pearl white of my last car perfectly.
Insurance takes care of it, so I’ve never paid out of pocket. I have no idea what their pricing is compared to other places, but they do give you a very detailed quote with a breakdown of all the charges and their work is guaranteed. Gus is also a very hands on owner who seems to always be there on site — available for any questions or concerns whether it’s in person or on his cell.
My new car recently got hit and run while parked in LA so I’m due another visit soon unfortunately. Can’t say I’m looking forward to it, but at least Gus and his team do everything they can to make the process as easy and painless for you as possible. It’s always nice to see a friendly face while dealing with a sh*tty situation like a car accident.
FYI there’s an Enterprise not too far off Sunset/​Stephanie and I usually have them pick me up to get a rental. I don’t know how long repairs should take but it’s usually just a few days at this place — think my longest was 5 – 6 days for some more serious damage.
Side note — I’ll ask that you keep the woman driver comments to yourself. I’ve had exactly 1 at fault accident. The majority were hit and runs that I wasn’t even in the car for, or attempted hit and run drivers that I caught up with. This town has a lot of shady drivers I guess.

I just want to thank Gus, Carlos and Denny for great work on my BMW Z4. You guys did a great job fixing my car. Sad to say that I got into a bad accident but you made the car look brand new again. I think you guys go above and beyong for a body shop. You provided amazing customer service and great work. Thanks for being honest and helpful throughout the entire process. You guys rock!!!

At all levels this is the body shop all others should aspire to be. After an exemplary experience in August 2012 I returned in Feb 2013 and Gustavo determined that I could get my work done under warranty (because it had been extended for this part) at the dealer then he called a contact he had at the dealer and arranged it for me. You tell who does that for a customer — someone that gets repeat business, mine!