Firestone Complete Auto Care

UPDATE: manger called to apologize and placed blame on his «new crew». I guess he never heard the phrase for those in charge: The buck stops here. Again AVOID THIS STORE AND TAKE YOUR VEHICLE SOMEWHERE ELSE!

I went here on Saturday, April 23. I needed an oil change and a smog. good customer service, clean waiting room, clean building. The biggest problem is they quoted me one hour. Took about two and a half hours just for the oil change and smog!

If I could give negative stars, I would! I just wish I checked out Unilocal before my wife took her car there to get her a/​c fixed. I went to O’Reilly auto parts, the same place Firestone gets their parts from, to try and fix the a/​c myself. You see, I have to recharge the system twice every summer due to an obvious leak. I finally got tired of spending the money to recharge it and had O’Reilly give me pricing on all the possible components that could leak.
When I went to add a dye into the system to find the leak, I realized I bought the wrong refrigerant as my supply hose was the wrong connection. Because the line was under pressure, the dye sprayed everywhere. That’s my fault and I knew better. So, Due to an injury, it would be difficult for me to do the repairs anyways and I decided to just send my wife to this Firestone location to find the leak and fix it. She made the appointment for 1 pm the next day (today, Saturday)
After more than a 2 hour wait, even with an appointment, they FINALLY looked at the vehicle and tell her that it’ll cost $ 900 to fix the a/​c as both the high and low lines are leaking and need to be replaced. What? These lines cost $ 35 and $ 70 at O’Reilly with the accumulator at $ 40. I talked to Javier (I think that was his name) and asked him where exactly the leaks were coming from. He said he talked to the mechanic and the mechanic said both lines were leaking at the connections. I challenged him on that and told him that would be rare if that were the case and he said he knew. I asked him if it were the valve stems leaking and he said no, it was the connections.
I asked him how much he was charging me on the lines and he said $ 143 and $ 81. I asked him why he was charging DOUBLE the cost of the parts and he said that’s what they do.
I asked why when they did nothing but order the part? He asked if I wanted to speak to a manager. I said no and asked what if I went to O’Reilly and bought the parts and had them shipped to them? (I knew that O’Reilly didn’t have the parts in Stock due to me inquiring the night before and they told me that they didn’t stock those in the store but could have it in the morning from their local warehouse.)
He said no, that the warranty would not be valid at that point. WHAT? I told him it would be the same part from the same vendor. He again asked if I wanted to speak to his manager. I told him no and to just give my wife the quote and we’d go from there.
My wife came home and pulled the car into the garage so I could verify there was dye at the connections of both lines. I put on my special glasses and used the special light to see the dye and the ONLY dye around was that of my mistake from the spray the night before. THERE WAS NO DYE AT ANY CONNECTION ON ANY END OF EACH LINE!
I’ve had a lot of work done at Firestone because of my time requirements and lack of certain equipment that only a shop would have. After this experience, I can assure you I will not back! It’s a sad day when a company has to make up repairs and OVERCHARGE for the parts!
I can only imagine what they do to those who don’t know any better!

I’ve been loyal to Firestone for over 10 years! Not anymore. I just found out my brake pads are completely shot. I’ve been getting oil changes and have had my car checked here loyally. They never ONCE told me that my brake pads were wearing down. Now I have an unnecessary expense, not to mention that it’s been dangerous for me to drive like this. They obviously wanted me to wait until the brake pads were done and sell me a more expensive product. Dishonest and despicable. Shame on you, Firestone.

Taking care of the flat tire from last night after Sons Soccer prax. Lucky my Brother (Coach) had one of them portable air compressors you plug into the lighter socket. Thanks to Firestone Tires Manager, Javier, for taking my car 5 min before they closed and keeping it here overnight while we figure this out today. Called Him and said hey, I know you’re closing in 20 min but, I need a tire! He said, we’ll wait for you, we’ll be here. Type of people & co. I like dealing with. Thank you. #goodpeople. I appreciate great customer service and reps going out of their way for their customers should be recognized. Thanks Javier!!! If anything else comes up on this… I’ll update.

I’m not sure why this location has so many bad reviews. I’ve been coming here since moving to the area in August 2012. They are always friendly, quick, and apologetic if things take a while or if they need to call or ask you about recommend services. As a woman, I feel that I know quite a bit about cars, and I never once have felt like they were trying to sell me something I didn’t need. The only time I felt overcharged was once when they offered to change a windshield wiper blade, and I assumed it wouldn’t cost much. I can do it myself for less than $ 10, but it cost me $ 40 there… still, though, my fault for not asking how much it would cost. Anyway, I called this morning around 10 and they were able to take me at 4 pm for an oil change and transmission fluid change (manufacturer recommended). I knew I was coming up on needing new tires, and they asked me half-​way through the appointment if I wanted to get new ones. Since I was already anticipating getting some (planning on May), I looked at the options and got new tires as well. I never once felt pressured and I have refused services in the past that I felt could wait. I don’t think they are trying to take advantage of you, and I always feel that they do a good job explaining why something is necessary. I put everything on my Firestone card, and they gave me an extra discount. All in all, this is a good location. I have been using Firestone to service my car since I bought it new in 2010 and I’m glad I use them. I’ve taken my car on many road trips, and the desert heat is not the friendliest for cars, so I feel they help me keep my car safe and running well.

Not very happy about my experience there. I’ve been there once before and didn’t have a bad experience. I went there for an oil change. The service provider told me I needed a new air filter and my back brake light was out. So I told them I could do it myself. I went home and went to fix my back brake light. You could tell they already took it off assuming I would have them fix it. I purchased new bulbs for no reason. The bulb worked just fine. The prongs on the panel just needed to be tightened. It took seconds for me to fix. Don’t underestimate women. Sometimes we know more than you think. They would have probably tried to sell me a new panel. In my opinion they should have fixed it. That’s what a good quality company would have done. So disappointing.

I went there today to get a smog and they failed the car. They wanted to to do a diagnosis 3 hours and who knows how much time. I paid for the failed smog and went 3 miles down the road and passed. I think they are dishonest.

1^st and last time, just went for the oil change and i was informed after longgggggggggg wait that my car (new Camry) has lot of problems & need to replace this and that.
i think i should replace all part including 4 tires except the Body after visiting this place.
thank u.

There are better tires and better dealers. Go somewhere else. I had an F-​350 on Michelins for almost 10 years. No flats. Bought a new Ram 2500 with Firestone tires on it and wham, 3 flats in a year. So the manager here laughs in my face and tells me «they eat nails and screws», that’ll be another $ 220. Oh and you can buy the insurance for $ 149. ‘Oh really, how much would it cost for the tire you’re changing now if I had the insurance?” «Only $ 119». LMAO. What a racket. Complained to Firestone Corporate and got no response. Seems par for the course. So, if you decide to ignore this review and go to this sub-​par dealership, with it’s sub-​par tires, expect no action from either the dealer or corporate when something goes wrong. Fore-​warned is fore-​armed. Or put another way, go here, and you’ll get exactly what you deserve.

Had a much better experience at another Firestone in the valley. Super long wait just for an oil change, tire rotation, and change light bulb for back license plate. Did an inspection on the car and it seemed to me like that’s all they wanted to do was provide extra services and a few that weren’t even needed IMO.

I can’t say enough great things about this location. David the store manager was friendly and honest from start to finish.
I was very impressed with the cleanliness of the entire shop and especially the waiting lounge.
The waiting area has large comfortable chairs with toys for my nephew and fresh coffee. It really made the wait time easy and enjoyable.
***I would highly recommend this Firestone location. Thanks for everything David!!***

Thanks to the whole team for being so friendly and respectful of my time. I had two tires that needed to be replaced and the crew quoted 1.5 hours, which is exactly what I got despite them being so busy on a Friday. They were friendly while explaining other services I may need, but weren’t pushy. I’ve already told my parents to check out this location for their needs.

I had my vehicle repaired here a few weeks ago regarding my A/​C. I was able to retrieve my vehicle back the next day with my A/​C working perfect. 3 weeks later my A/​C was working off and on. I called Firestone they made me an appointment for the next day. My A/​C was repaired free of charge. The down side was it took 2 hours to get my vehicle back. But I’m back to being happy.

Came in for my first visit with Firestone on 05÷07÷15 for an oil change. When i took my car in, there were no problems with my car. When Nathan (person that was helping me) told me about what they found from the initial inspection, the only thing he said was that the car alignment was off and the air filter was pretty dirty (he even took it out to show me). So, after the oil change was over and I was paying, Nathan mentioned to me that his mechanic JUST TOLD HIM that «by the way, the traction light and red lightning bolt light (don’t know what it’s called) was on when he initially pulled the car in before the inspection.» THIS WAS NOT MENTIONED TO ME WHAT SO EVER, when I asked Nathan why this was not mentioned, he stated «because this is something that the dealer usually takes care of, so we didn’t see a reason to mention it!» When I got in my care to drive it home, the lights were still on and the car would not go over 20 mph! They did a free diagnostic on the car, but of course they said there was nothing they could do because «it’s impossible for an oil change to affect the car in that way».

I had the pleasure of having to stop by this shop today. I was in desperate need of help, I had a flat, all tire places closed or at least not enough time till the tow truck would arrive. I walked to this Firestone and the manager Nathan was nice enough to have them drive to my current location of where my car was at and replace a tire for me. I didn’t have a spare so they went out of their way to help me out! I’m so very grateful for their wonderful service! This Firestone is the epitome of great customer service.

I received great service at this Firestone. Two years ago my battery died, and they fixed it without trying to upsell a ton of other stuff. It was for a reasonable price. Recently, my battery failed again, probably because it was sitting idle for a while in the summer months, and I took it back to Firestone because of its warranty. They replaced it right away without any hassle. It took them less than 30 minutes and I was on my way to work a bit late. The service people there were professional and pleasant both times I went there. I would go back again and try out some of their other services.

I called last week to schedule an appointment to have my brakes checked. I was hearing a noise when accelerating that would eventually stop once I slowed down and came to a stop. I was told that it did not sound like a brake problem and would need to have a $ 30 noise inspection done (this was also after I told them I had a coupon for the brakes). So scheduled the appointment for the next day, took it in and went to the Galleria Mall while the car was being checked. A little over an hour later I received a call that my car was inspected and it was the right front wheel hub and bearings that needed to be replaced. I was also told that I should really replace both the left and right front because they tend to go out. Had him give me an estimate for both and just the one side that was an issue ($ 700 for both and $ 345 for one). Did not schedule an appt because I wanted to get additional estimates. Received a less expensive estimate at another mechanic only to find out, my wheel hub and bearings were just fine. No issues. The issue was my rear brakes — initially the reason I called Firestone. Now I’m out $ 30 for a useless inspection that came up with incorrect information. Maybe it was just the location I went to because I haven’t had any issues at other locations including out of state. Highly disappointed and will not ever return to this location or any other Firestone for that matter.

Horrible service. I would not recommend this location to anyone.

So far not a great experience getting a brake est. been here 2 hours! Perhaps they need to hire more help. Asvisirs keep aplogizing just tell me the truth on how long it will take!