Findlay Lincoln – Service

SHORT VERSION… Complete Satisfaction!
LONG VERSION… The service department at Findlay Lincoln is professionally run. My service advisor Danny is a friendly guy who displays excellent customer service skills making me feel like a VIP.
I’ve been here for suspension work and oil changes in the past, and most recently brakes. The pricing is always competitive, the workmanship is from trained technicians, and the timeliness involved is appropriate.
After each service, the exterior of my car is washed clean, and I am handed paperwork showing everything they did in detail, including any applicable recommendations for my vehicles.
The waiting area is very comfortable next to the showroom floor. Leather seats, large screen TV, Free Wifi including computer use, drinks and snacks too.
Early appointment hours is always a nice convenience.
Impressive follow-​up with an email from the service department manager, and a hand written thank you card from my service advisor.
I see no reason to go anywhere else to service my vehicles and highly recommend Findlay Lincoln service department for regular maintenance and related special needs.
Unilocal 100 REVIEW CHALLENGE 2016: #16

Jessie in service is a rock star!!! Always kind, helpful and very customer service friendly.

A few days ago, one of the windows on my vehicle fell off track and wouldn’t roll up. As you can imagine, this isn’t something you can go long without fixing so I immediately took my vehicle to Findlay Lincoln. Greg was my service advisor. He sensed my unease, assured me my vehicle would be ready as soon as possible and even called with updates throughout the day. I was not able to make it to Lincoln by 6 p.m. due to work but Greg stayed a few minutes after closing just to ensure I was able to pick up my vehicle that day. I couldn’t have been more satisfied with the entire experience and now, will only go to Greg for future service.

This was my first time for an oil change and tire rotation at Findlay Lincoln. My appointment was on time, the guys made me feel comfortable and treated me with respect, the price was competitive, and the 2 lounges were nice. I got a custom colorful report with all the inspection details and recommendations. Enough said. The search is over, this place is great!

Since I escaped with no charges for repairs to my Cadillac’s splash pan the day before, I thought I was on a lucky roll, and might as well bite the bullet and take care of the car my wife regularly drove – a 2002 Mercury Cougar – until it began to make repeated clunking sounds as if an axle or some other key part was about to fall off, even over smooth surfaces. Filled with apprehension and wonder whether my journey would be successful, I drove the automobile to Findlay Lincoln, the same dealer that resurrected this car from the near dead three years ago when I absent-​mindedly drove it over the cement curb of an unnoticed left turning lane in the wrong direction while on a detour, landing at an angle on the other side and bending two wheels and the struts supporting an axle. Around $ 3,000 later, Humpty Dumpty was made whole again!
This time I feared another major repair, but was pleased to hear, after a test drive and visual inspection by the service department, that only the front sway bar needed to be replaced. The clunking noise was the result of instability caused by disintegrated front sway bar bushings. No needed part was available in the Las Vegas valley, so the car had to stay overnight to be repaired after required parts arrived from other environs the next morning.
I was whisked off in a complimentary van, to be driven home by a man who I soon learned had been on stage as a regular member of Little Anthony and the Imperials, singing tenor and serving as the group’s choreographer. On a pleasant ride home my driver regaled me with true tales of Old Vegas and what it was like to play the lounge at Caesars Palace.
Upon reaching home I just coincidentally retrieved from the mailbox a coupon that was good for $ 20 off any maintenance performed by the dealership. It was fortuitous timing, and the next day I tendered the coupon to my friendly and helpful service advisor, Doug. After deduction of Owner Advantage and all other eligible discounts, the price for repairs and an oil change dropped about $ 150 to just over $ 250 total. As I drove the newly washed and once again tightly wound vehicle home in an ebullient mood, without hearing any more audible sounds of clunking, I reflected that the peace of mind and restored faith in the dependability of the car alone were well worth what I ultimately paid for the needed repairs. I had truly received five-​star service.