Device Pitstop Henderson

Sent to Device pit stop from Bestbuy for data extraction they could not extract. The staff was very helpful and knowledgeable They explained the need to preserve manufactures warranty, got on the phone with Lenovo to assure my warranty was intact. Extracted data and put it on an external drive for 60.00. After having a horrible and humiliating experience at bestbuy, I’m happy to have come to Device Pitstop, they were awesome, know how to treat a customer with respect

Okay, you have, Shaun, Michael, Rodrigo and the owner… ALL fabulous.
They listen, they remember and they care. They are knowledgeable about PC’s, laptops and Mac’s, and a bunch of other, «Stuff».
Go in, stop by, bring your problematic computer; they will help. They will ask questions, they will be fair and reasonable and they will include you in the decision process, as to how you would like to proceed!
My husband and I have been bringing our laptops to them for years and we’re never disappointed. We refer the store to everybody!!!

Preferred this place before they became Device Pitstop… they used to have actual knowledgable staff who could troubleshoot serious problems. I went in the other day, 3+ staff members socializing instead of greeting customers. I was ignored for a good 2 minutes while they finished their conversation. Overpriced computers, and they sell those self-​immolating balance boards. Won’t be coming back.

This place is awesome! The reps that work there are absolute sweethearts! Rodrigo helped me with my nextbook and did not charge me because it only took him a couple seconds. They are honest and love to help. I would recommend this store to anyone!

From my experience, this is the best repair shop i have been to. I come here because the crew, the price and the service is amazing. I came in here with a broken ipad mini and they only charged me $ 100, which is way cheaper than other repair shops that charge you about $ 200+. After 2 – 3 days they repaired it and made sure everything was in working order and that i was completely satisfied. This place definitely deserves a 5 star rating in my book

excellent customer service. clean store found exactly what I wanted. thanks guys! best prices

Took my daughters computer to get a much need check up and repair and they were great and price was spot on. It only took them a couple days and the computer has been working great since. Will definitely us again if.

A few weeks ago I paid $ 60 to have a broken glass screen replaced for my iPhone 5s. Yesterday I had the phone in my back pocket and sat on it to the point where a minor crack once again developed on a small part of the top of my screen. I took my phone back in and asked them to replace the screen, and honor their 30 day service warranty, but they refused and wanted another $ 40 for another repair! My experience with device pit stop has led me to question the quality of their screens. I really did not put much pressure on my phone at all, my phone had a case on it, and the crack was minor but they still refused to honor their 30 day service warranty. I’ve decided to take my phone to Apple and pay the full $ 100 ($ 60 more) to make sure the repair is done right with high quality materials.

I took my laptop in to trade in for store credit toward a laptop for my boyfriend who needed one for work. I was under the impression that my computer was a lemon but Mike told me that I had a great laptop it just needed some work. After putting in at least 2 hours with us, my laptop still needs work but Mike’s honesty about it being salvageable, instead of making a few hundred dollars off of us and getting my laptop too, was really great. I might still end up selling it if we can’t fix it but my boyfriend and I had a great experience!

Shun’s customer service game is strong. However the stores overall customer service and professional organization execution could use smoothing on its rough edges. Check Amazon/​prime/​student prices before buying a computer here. It will help with your haggling and bargaining position. Probably better to purchase from amazon unless you have a computer or two for trade in.