I just came in from California 5 hour drive so I decided to stop here and Mr James the manager was soooo rude I couldn’t believe. He saw me get of my car started to walk up and locks the door and turns of light and doesn’t even say sorry sir we are closed. I had to go through drive through and still I asked for corporate number and I get the store number. Wow I just wanted ice cream !!
Kayla T.
Tu valoración: 1 Henderson, NV
Well for starters it was 9:30 when we went to the drive thru. I believe they close at 10:00 pm. At the window I start my order and after every single item it was like he wanted me to stop ordering already. I understand I had a large other but, am I bothering you with my spending money at your establishment? The order was repeated back and all seemed correct. My order: a mini blizzard, a medium blizzard, and a large blizzard, also a root beer float, buster bar, large coke and a sundae. Get to the window, pay. Wait for my order and see 3 younger guys working. One actually making my order, the other who knows, and the one who took my order was literally dancing around in plain view. After a semi long wait I get my order and tell him I’m missing the large blizzard. Although he repeated it back some how he didn’t add it to my order so no big deal I pay for it and wait for it to be made. Get it and pull away when we notice the buster bar is missing as well! So we go back thru and he seemed kind of irritated that HE had messed up my order twice now. Got my buster bar and before we even left the parking lot half my stuff was melted due to two screws ups and having to wait! My main concern is with 3 people working and no one I front or behind me, why were they not more on top of this? Wasn’t a complicated custom order either. DQ is not a place I visit often and I’ll aim to keep it this way. $ 25 on ice cream for a terrible experience, no thank you!