Chuck E. Cheese’s

I live in between two Chuck E. Cheese’s and always thought this was the better of the two. We hadn’t been for about a year (it’s usually a place we go to beat the heat of summer) so I was very surprised to see how changed this location was from the last time we were there. First off, a sewer smell hit you in the face when you first walked in. It got way worse when we walked in the restroom. I practically had to drag my daughter in, she did not want to go in there!
We estimated about 25% of the games were broken. There were out of order signs everywhere. Between both kids, we lost about ten tokens to games that just did nothing when you put one in. So many games were now two tokens, instead of one, so needless to say, we were going through tokens like crazy.
I did give two stars instead of one because the food was good. We had salad bar and pizza and those were very good.
Just a sidenote: Ryan B.– thanks for pointing out that the rowdy teenagers causing problems at CEC were mostly African American and Hispanic. Because we all know white teenagers would never cause any problems. Wishing I still taught high school, perfect example of systemic racism to show my students! Wow. #workonyourracism

I saw a promotion where Passbook for the IPhone had a deal to get 100 tokens so I thought I would give it a try and it was a fun way to spend a Saturday afternoon with my daughter. We arrived and were greeted by a friendly employee, and again we had a friendly cashier; that’s basically where the service ended.
I was incredibly disappointed to find that a majority of the games were out of order, but what’s worse is that they weren’t listed as out of order, instead my daughter put in her tokens and nothing happened. The air hockey machine would «turn on» but there was no air; after this happened on multiple games, I finally said something to one of the employees who didn’t seem to care. At one point I was told «Someone will be there in a minute», we waited at least 5 minutes, so I went up and asked again, again to be told «I’ll get someone for you.» And still no help and when I commented about the lack of anyone coming to assist us, they didn’t care. Of the 100 tokens, we were able to use about half of them. I was very disappointed in the lack of customer service I received once my money had been taken.
This experience put a bad taste in my mouth, I’ll give Chuck E Cheese a lot of wiggle room, I understand that not every game will work and I have realistic expectations that at least one game will «eat tokens» but when it’s a majority of the games, that’s when it gets into «rip-​off» territory. When employees don’t even offer assistance or an apology; I’m done.

One of the worst establishments iv ever been to. Came in on a Saturday night around 5pm, it was full big kids mostly African Americans, and Mexicans, we were the only white people there. All my kid wanted to do was go up the jungle gym thing and it was over packed with older kids, they were running around trampling kids and cussing like sailors. I tried bringing this to attention to the management but they didn’t do anything. Over packed and crowded and half the games didn’t even work or stole your money and or gave you no tickets after winning. Stay away from this one. Trust me I’m not some old dad who’s just bitter. I’m young and this place just blows!

Most of the machines usually work. I have a 5 year old that likes to come, and has a good time. I have never eaten here so I can’t comment on the food. The prices for the games are much better then other places with the same type of business. We can come in, spend $ 5 and play for quite a while, mixing in the climbing tubes. It’s a cheap fun night out for the little one.
As others have stated the cleanliness leaves something to be desired. It also doesn’t help when the machine your kid is looking forward to using is broke. But for $ 5 go try it out.

Pizza is actually yummy this visit. Always a clean location but it seems the last few times the same games are broken.

Great for kids and parents to enjoy themselves. This place really made the bonding experience between my two sons and I so much better. We all had a blast. Skeeball was so much fun!!!

Worse Chuck e Cheese experience WHEN IT COMES TO FOOD. Very disappointed in the staff and Manager. Ordered a cake, and they gave me a number said it would be right out. 30 minutes later they tell me they ran out of the one I wanted and that I was suppose to notify them when we were ready for the cake. Manager was no help, big let down.

Visiting from Nebraska, this place was very clean. The machines were all working. Rides and games for little ones were all one token while some of the others were two. Great variety of entertainment. Of course mine and my wife’s favorite skee ball. Great selection of drink choices. Salad bar was fresh and very well stocked. Pizza wasn’t bad at all. I’ve had worse from Pizza Hut. We visited for lunch on a Monday. Staff was very pleasant and professional. Prices were very reasonable for the few hours we spent there.

I was not very happy with this location. The bathrooms were a mess, toilets full, paper towels overflowing and on the floor. Almost all the games were now 2 tokens, and several were out of service and some would take your tokens and not give you the game play. When we went to cash in tickets every machine was out of service and we had to wait for an employee to reset them. We were there on a Monday evening from 7pm to 9pm and never saw Chuck E. Next time the kids want Chuck E Cheese we will be trying another location.

my son has a blast here. the food isn’t great but it can amuse him for hours. The machines are a bit stingy on the tickets and some of them are expensive to play but the staff is kind a helpfull

Two stars for the guys hooking it up with coins! LOL
Conveniently close to home and what kid doesn’t like going to Chuck E Cheese?!
This location wreaks of gross smells upon walking in.
Then soon as you walk in you can already tell how filthy the place is – coin cups EVERYWHERE, pieces of broken tickets, foods, and random trash all over the floors.
Another minus for this location is 60% of their machines were «not in service» or not working properly. Always eating the coins or not producing the tickets.
Also, there has been the need to chase or wait a long time for an attendant to help you with anything, unacceptable on a slow night.
There’s not much to expect from a place like Chuck E Cheese but a little cleanliness and working machines would suffice.

Was here last weekend for a birthday party with my daughter. I counted at least 8 games out of service! Every time I would take my daughter over to game that looked like she would be able to play, it said out of service. Don’t know what if the games are just waiting on parts or management is just being lazy?

This place is horrible! None of the games work and the games rip you off with the tickets !!! This place is not fair for kids

Chuck E. Cheese’s is all about the kids. With coupons from their online website, we got 3 pizzas, drinks for everyone, 500 tokens, 750 tickets to start, and couple hours of entertainment for 7 kids and 5 adults for $ 138. It was not busy on Tuesday night, so the kids pretty much had free reign over the place. You know they had a good time when you get a text a few days later from them thanking you for their experience and how much fun they had.
The staff was friendly and helpful throughout our visit and everything was kept clean. I applaud the young woman that helped us when we were redeeming our 3000+ tickets split between 7 kids getting different prizes. That was an excellent exercise in patience.
I also am happy with the safety they provide at the entrance. Each group is provided a different stamp upon entry and a child cannot leave the building unless they are with an adult with the same stamp. Although I was with there with my nieces, they came in separately from us with my parents, when I attempted to walk out with them, I was not permitted to because I did not have the same stamp as them. This safety feature gives you a little peace of mind when a child can escape you for moment and you need to hunt them down.

My email to chuck e cheese:
To start all the photo games were out of service, and I mean all. I think one of the funniest pets of coming here is getting a chuck e cheese picture.
Secondly literally 5 games either ate our token or did not spit out the tickets we won.
Plenty of other games were out of service like the little kid games. And 2 games we tried were jammed.
Being it was the end of the day and we had out 2 year old with us, speaking to a manager was not something I wanted to spend time on.
Thought I should send this so you can address this issue with management here.
Not only this but getting to the prize counter we waited much to long to be treated by the women who had been standing there the entire time.
I don’t think we will be returning to this location. Hopefully these issues get fixed. Thank you for your time.

Wonderful staff and lots of fun games. They just increased some of the games to 2 tokens, but still a great deal.

Chuck E. Cheese, an Icon for kids ages 3-​??? It’s not going to be known for it’s culinary achievements but for the memories the kids will take with them when they go home.
If your coming here for anything but that you missed the point.

Came with my bestie a the kids had a blast. Fresh food and nice young staff! Not to bad… day after Christmas fun!

I grew up in San Jose California where there still stands a 3 story Chuck E Cheese with full giant sized animatronics, a whole top floor of arcade machines and enough rides for about 20 kids to be on one at the same time. None of these memories will my kids fondly remember. If they remember anything at all it will probably be the time mommy almost had to bite her tongue from going vato loco on some absurd «Green Valley has-​been» W.T. mom who was rude and vulgar after her daughter tried to steal something from our table. From which the manager came in and completely ignored the fact that we were being discriminated against and took the anglo’s side, of course. Just a taste of the management from this location.
All that aside it is always crowded, even on weekdays. The machines are rarely all working. Even though there are maybe 20 games tops and about 8 – 10 kiddie rides for the toddlers. You can expect this Chucks to be as HOOD as it gets. Go to the one Eastern & 95. Just believe me on this.

This #CheckECheese is our to-​go place because it is close to our house. No major complaints or compliments here. This is your typical Chuck E. Cheese with a thousand kids running wild, as expected.
Pros: The staff is fairly friendly, managers are always around, most games are functional and the food comes out quickly. Oh and it seems that they changed their pizza dough and supposedly it is very good. I didn’t eat the pizza but the kids gave it thumbs up.
Cons: Its always busy when we go, kids need at least 1000 tickets to get anything worth it, ticket-​to-​token ratio sucks, and finally, don’t get the wings … they taste decent but they are miniature size #theworldsmallestwings.
All in all, your kids will have a blast at this place, which is what it is all about. I was torn between giving this place 3 or 4 stars so here’s my unofficial 3.5 stars.