Children’s Therapy Center

My son just recently got diagnosed with Autism and was originally recommended to CTC for speech therapy due to speech delay. CTC has been very accommodating in getting my son set up for services. The front office and the staff have always been very helpful and understanding of my situation. We have also started using CTC for OT therapy. My son likes going there and really loves his speech therapist Stephanie. He lights up as soon as he hears her voice and smiles broadly. I have noticed a difference in my son.

I just moved here from Cali and I have a premature baby he’s 26 weeker now he’s 2 yrs old and he has delays on his speech, motor and sensory skills. When I first call this therapy center they are very accommodating the staff are very nice… We’ve been here for almost 2 months and we already see the progress on my son! I am soo happy and blessed to have such a wonderful therapy Stephanie my speech therapy and edit my OT!!! They are soo nice, patient, lovable and caring persons!!! I feel at home here in this center!!! I definitely 100 percent recommend this to others! Thank u guys for such a wonderful job≠)

My daughter is 8 and has been going to CTC since the age of 3 for PT and OT. Overall I have been extremely disappointed with the therapy services she receives, as the facility has constant turnover in their staff and are severely understaffed and unable to accommodate all of the kids. Unfortunately, this facility is the only option that is offered through our insurance plan. Though my daughters Doctor has recommended a certain amount of therapy, I am now being told by CTC that it is within their right to override his prescription and provide her with less therapy than what is ordered. It has taken weeks to even get this response from the clinic director (who is part-​time I should point out) after two phone calls and an email expressing my concerns. Bottom line, they are making recommendations for the amount of therapy that a child should receive not based on the Doctors prescription or medical necessity, but rather based on their staffing issues and their bottom line. If you have a choice of therapy facilities for your child, I recommend that you look elsewhere!

My son has been going in for 2 or 3 visits. The therapist has been wonderful, but I am sorely disappointed in the office staff. They don’t acknowledge when people walk in. I have stood at the front window for 7 minutes before someone comes up to me to collect my co pay. Since we are newer clients, we have yet to get in a regular appointment that works around my son’s school. Today I called to find any opening after school hours and was told by the office manager that it makes it difficult for the therapists to not have a regular time for their clients. I just couldn’t believe how unprofessional and demeaning it was for a customer to be told that when they are already scrambling to get their child in to get therapy. Until they have an opening that works around schooling, what other options do I have? I asked her, and she didn’t offer any answer, just reinterated to me how difficult I made it on the staff to not have a regular appointment. Wow.
I do like the therapist, but to be ignored in the office and then treated rudely on the phone really brings down my opinion on this office. And unfortunately I have to deal with the office every time I call or go in, so they need to factor into my rating just as much as the therapy.