Century 21 JR Realty

My first contact started on 3÷20÷15. Where I had missed a call, from century 21. Seeing as how my landlord didn’t tell me that he was handing over his properties, I thought it was best to check with him first, before I’m signing legal documents and handing over money… I figured I would call her back the next day.
Four hours later, I received another call.
We set up an appointment for the woman to come and walk through our home.
A few days later, we went over the «lease», which had last names spelt wrong, along with our address not being correct. I was told that she could sent over the lease VIA email, for us to e-​sign on ³⁄₃₀.
³⁄₃₀ Comes, no email.
On 3/​31, I ask for the lease, seeing as how I have to start paying rent to them .
TODAY ⁴⁄₁.
I still don’t have a lease. I also ask in the email about where I can pay rent online, because she had brought up and eCheck option that didn’t have fees… It’s easier than driving down to the office and dropping off a check.
⁴⁄₁ at 1033am, I get the lease, that still has our names spelt wrong, along with an incorrect address.
She says that she has corrected the last names on the lease, but isn’t sure about the address… and re-​emailed to the second party on the lease… and for me to let her know if everything is correct.
I’ve sent you how to spell our names, and what our address is. The other party on the lease can’t keep checking his phone all day, because he is AT WORK.
4 times, I have asked how can I pay rent online, and still no answer.
I have finally asked if it’s better for me to just drop off the check today, because I have to get ready for work, and it’s close to my daughter’s nap time.
Still no answer.
I have been at this property for 4 years. Honestly, I’m afraid about how this is going to go. I’m attempting to sign a lease, and pay rent all in the same day.
Seriously, no organization on their end what so ever!
Oh yeah… and they dont accept CASH. So, bring a money order or check.
Finally, on 5/​28, i get the smoke detectors and home inspection. The contractor that The office chose told me that my master shower has to be completely redone. But that its «up to the office». Well, its been a week, and i still havent heard any decision on my cracked, possibly leaking and causing mold shower.
6/​19, i have heard from a second contractor asking for pictures of my shower… still no appointment set. shower still isnt fixed. Its been 3 weeks, and i really hope that there isnt damage or mold underneath my shower.
⁶⁄₂₇. I have an appointment in july to get my shower fixed, and I have finally gotten an email with instructions on how to pay my rent online. Upgraded to 2 stars.

If I knew then what I know now I would have never used them. Their brokers are sneaky, irresponsible and only care about the bottom line. Even if it’s a safety issue. Susan especially.

We are very disappointed in the professionalism of the Broker and property manager at JR Realty. Slow response on repairs (AC in the summer). Won’t walk the house with you in person before leaving and then take $ 75 out of the deposit for misc cleaning without a invoice or any backup. Would not recommend JR Realty.

Brenda Bird-​Fairless at this office is the best — she has lived in the area her entire life, and knows all the ins and outs of the neighborhoods in and around Henderson. She is fast, efficient, and one of the best «advocate» realtors I’ve ever worked with. She knows how to be friendly while pushing everyone (sellers, banks, title, escrow, etc.) to do their jobs quickly and accurately. She’s so awesome, I actually gave in and created a Unilocal account just so I could post this.