Buybacks

I’ve been here numerous times. Each time it’s been the same 2 male employees, which are always friendly. However, I stopped in a few weeks ago just to kill some time. I ended up finding a few things I wanted to purchase. As I got up to the counter, a female started helping me, I had never seen her before. She NEVER greeted me or even looked me in the eyes. When she told me the total I handed her my cash. When she went to give me my change she tried so hard not to touch my hand, all of my coins fell on the counter, just as I predicted. I don’t know if she was bothered because I had my 2 year old sitting on the counter or what. Other wise, I’ve always had a positive experience. I’ve bought a few DVD’s that are so scratched up they don’t even work. BUT you can’t beat the Buy 3 get 1 Free deal.

I am a regular buyer at both the Henderson store and the Decatur store, but yesterday for the first time I decided to try selling some discs to the Decatur store. To be fair out the gate I wasn’t dressed to the T’s but I wasn’t expecting the treatment I got. First I wanted to get four discs resurfaced but the manager repeatedly kept expressing to me that it would be a dollar a disc which was fine the first time but after a few it started to come across that I couldn’t afford it. I was like wow but it is what it is. I would find out later that when I when to put something in the car they thought I was just leaving without paying, they didn’t know my girlfriend was still in there to pay and buy something.
So for the selling the lady told me upfront that the stuff I was selling had to be good enough to sale to collectors on Amazon. Really? I could have done that myself. The she had me open a DVD because it was new in package and they couldn’t open it that way only to tell me it couldn’t be sold do to a small tear in the label. She went on to deny three products due to no barcode on them. For to Macross boxsets and a full blu ray season of Smallville $ 8.50. That insult in price wasn’t so much the issue (I had bought the Smallville used from them for $ 31.99) it was that the manager kept yelling out make sure you get his $ 4 before she was even done buffing out my discs. The way they came across was like I was just some bum that needed to make money for his next fix or as my girlfriend put it when I went to putt the box in the car «They didn’t know we were together and they sounded like you were someone that had just robbed a house and was trying to sale something real quick». That horrible to make someone feel but worse if the next person in the store sees that.
Did I sell the items? No. Fate would have it I have a friend that never saw Smallville so I can pass it to them. Of course I paid for the buffing even with the disclaimer «I did the best» even though my girlfriend said she stopped buffing when she thought I had left. Will I go back? Who knows? I am a big supporter of local small business and even though they are growing they aren’t Best Buy or Walmart. The bad taste will keep me at the Henderson location for a while. I just want to share if they see this. First rule I teach on customer service even if you think something never let the client or in your case customer know that’s how you feel. I don’t know what you make a year but me I support my house with 78k+ and I teach the kids to shop smart which is why I was in your store in the first place, but smart isn’t about lowering yourself to help someone and offering you product for your business is helping you whether you choose to or choose not to take it.

Horrible customer experience. Came in to sell some games. Waited off to the side patiently as an associate asked me to until another sales associate was available. When the other associate became available she just told me I had to wait for the people buying before they could do any sales. Really? I was waiting for over 30 minutes already. She was so rude and uncaring. Finally the original associate helped me and apologized for the wait. Needless to say I will never go back.

I stop in every now and then to see what kind of deals they have going on. Most recently they seem to be having a deal where all pre-​owned dvds normally priced $ 1.99 are on sale for just $ 1. I have found everything from Kill Bill to Legally Blonde and even a collectible version of Fast and Furious. In terms of other items the prices seem to vary but are usually pretty reasonable for used items. They have a lot of inventory but they also have a lot of duplicates so their selection isn’t really as big as it may seem.
Overall this is a good location and you can find some great deals if you’re patient and take the time to look through everything!

I’m a very loyal customer to the Henderson store I don’t think that’s going to happen any longer since management change there’s a young man there by the name of Tony very rude very poor customer service do they train these managers or just pick people from off the streets what happened all the good employees

Pretty pissed. I understand its a used store but I brought over 20 movie dvds from them. I tried to take a cd ive never played before out of the case and the movie broke in half from being buffed so thin. i called the store for a replacement and mathew told me he couldn’t do anything about it. Im not happy at all. ill stick to buying brand new movies. you get what you payed for

Came in because my son‘s bday gift is an Xbox and didn’t want to pay retail price for the games and thought I would check this place out. Came in and immediately was greeted. :)
I don’t know if its an ongoing promotion but when I came in everything was buy 3 get 1 free. I paid $ 56 for four games :)
I don’t know games and I satisfied with the service when asking what game differences are better than those of the same style.

I was very pleased with the customer service I received yesterday. I took in a box of CD’s I no longer wanted. The staff was helpful and courteous and very friendly. I set a number in my head of what I hoped to receive from the sale. I received that amount plus 50%. I also had an opportunity to look around the store and was VERY impressed with the selections and prices. This is the place to go to sell, and buy used entertainment merchandise.

In it for the cheap prices and big selection. This store has a massive selection of DVD’s, video games, CD’s and even good olé VHS (some of them are still shrink wrapped. The prices are pretty damn good, especially the 1 $ bargain bin. The staff is pretty helpful and friendly, except for the little hobbit manager gal who is kind of a b*** but she usually doesn’t come out from under the bridge until the late afternoon or evening. The main gripe i have about this place is the wait time it’s kinda like if the DMV sold movies. There’s never more than 2 people working the register and one of them is usually busy scanning movies that someone has sold them. So if you are in a mad rush be prepared to hurry up and wait.

Love this store. Always quiet and clean!
Employees are friendly and helpful always. They work fast.
HUUUUUUUGE selection of discount DVDs for $ 1.00. If you cannot find something you like in the midst of all the discount movies, idk what to tell you!
Most other movies are decently priced, generally $ 3.99
Definitely worth checking out

I went in there last weekend looking for Diablo for the playstation and I asked the girl that works there and she told me it was only made for the computer. I informed her that my friend has the game for the playstation and her response was ‘umm no I have seven years of video game experience and it was never made for it.’ so I called Gamers Paradise and they had a copy for the playstation one. Because of her rude customer service I will not be going back there. Seven years of experience doesn’t mean anything and I don’t know why she even mentioned it. So she needs to be re informed and retrained in customer service. You just lost a customer.

Let me just start with the fact that I’m a regular at this store. I’m in here nearly every week, I always deal with the same few guys and they are always super friendly and full energy. Normally I leave there wishing I had worked somewhere like this in my earlier years.
This experience, however was nothing short of a farce.
I came In just a few days ago with a few (probably around 10) DVDS to trade in. I also spent about an hour looking around and picking out things for purchase. When I got up to the line I saw the usual crew of people with a few others behind the counter. They were all busy so I took my merchandise over to a shorter lady with dark hair (looked age 30 – 45). She told me that someone else would be right with me and went about doing her thing. So I got back in line.
Ten to fifteen minutes later I’m still waiting and watching the lady that told me to wait. I couldn’t help but think «if there are so many people waiting in line, why is this girl just standing there DOING NOTHING?»
As aggravated as I was I still tried to make conversation with her hoping that she’d actually help me out. All of my conversation starters got rudely shut down but she has NO PROBLEM carrying on a conversation with other employees.
I got so sick of waiting and watching her call others that are behind me in line to check out (and by check out I mean passed to other employees) that I ended up dropping whatever I had and leaving.
This customer service is BEYOND disappointing…
At no point in time did I see that lady actually help the others out or ring someone up. Can she even work the register? Whatever the situation is, I think I’ll just wait till she gets fired to come back to this store. Shouldn’t have to wait too long if they have any kind of upper management.

Never dealt with their employees that much cause I make only a few stops a year, so I cannot comment on some employee hating on Unilocal from some reviews.
I’ll just talk about the store. It’s freaking loaded with dvds and games that are mostly cheaply priced. It is what it is, a big store that goes through tons of stock each week moving them in and out. If something is scratched, they will fix your purchase at checkout, thus no worries about getting caught with an unplayable dvd or game.
To stock up on games and dvds at Xmas time, this is the only store to go to in LV.

Yea the prices are awesome but I honestly don’t give a fuck. I’ll go to zia or pay full price then go back here the customer service was so stupid. Im not up tight and demand to be treated like I’m in a high end place wherever I go. NO that’s not me but I know customer service and these little dip shits didn’t have any. They were rude to my boy friend after he tried to ask a simply question about using one of his debt cards, they were sooooooo slow and there was no reason for it, there are 4 people up at the register talking to only each other not to the customers to make sure everything was ok or if anything was needed nope nothing, dropping F bombs in front of customers being soooo stupid and annoying I was actually laughing up front at how ridiculous this crew was. If I was there manager or there boss I would be embarrassed to have them working for me. If you can’t even do a simply customer service cashier job then I guess your a lol fucked considering we love in a customer service city. OH and some punk ass kids go on the side and talk to one of the people working up front and is trying to get a whole bag of free games and only paid for two of them… Lol ohhh man like I said of I was in charge I would be
Embarrassed that was pathetic. Annoying. Ridiculous. Like I said earlier I’d rather go to zia the people over there are cooler to talk to an not little bitches and bastards there :)

Been here a couple times and normally I would leave a 5 star feedback, but this time the manager Zoey was there. She was rude and as long as you were there to buy something she treated you like gold. The moment she found out you were there to sell you weren’t worth her time any longer. I was super disappointed in how we were treated, so much so that I drove across town to the other buy backs and got treated as a valuable customer. If you see the manager Zoey there turn around and go to the other location! :(

This place is awesome! I have bought and sold games and DVDs at this location and always find something I need.
The employees have always been nice and helpful. The store is huge with a great variety and we have never had an issue with any pre-​owned items we have purchased.
I would recommend this location to anyone looking for an affordable way to buy games, especially as new games are ridiculously over priced.

I LOVE THIS PLACE.
It’s a DVD collector’s heaven. This is a great place to go when you’re trying to locate your favorite movie in stores and can’t seem to find it OR if you don’t feel like paying the full price for a movie (who really does?).
Just a friendly tip though — don’t think you can walk out of here empty-​handed. YOU WILL FIND SOMETHING YOU WANT whether it be that movie you’ve been searching months for or one of your forgotten favorite movie you just so happened to stumble upon.
This store has a wide selection of movies both regular DVDs and Blu-​Ray along with CDs, video games, video game consoles and VHS tapes. You really can’t go wrong here. I’ve actually manage to almost complete my Iron Man series (I still have to snag the 3^rd one) along with my Fast n Furious collection. I even increased my Disney movies through here.
I try to limit myself here because if I came here as much as I want to — I would have no money.

Buybacks, how I love thee!
I love this location in particular because of their amazing $ 1 CD section. Some people collect vinyl records. I never grew up with a record player so I never got into that, but I LOVE me some CDs! The dollar section definitely requires some digging, but what’s pleasure without a little pain? Ha. For ONE whole dollar, I have found rare gems, old loves, and even take a risk on artists that I’ve never heard because it’s a dollar I’m gambling.
There are also a number of deals that change daily/​weekly. Some of these include:
_​10% off your entire purchase if you check in.
_​$ 0.49 CDs!
_​10 (of the dollar) CDs for $ 5! Making them only 50cents each.
_​Buy 3, get 1 free! (of anything in the store)
And countless other ones on DVDs, game consoles, etc.
Their customer service is top notch. Everyone is extremely friendly and will help you out as best as they can. Usually when stores offer BOGO deals, they cross off the cheaper item. At Buybacks, they do their best to do the opposite! Say you got one CD for $ 5 and the other for $ 3, they would give you the $ 5 CD for free!
After working at the library for almost 8 years, I can definitely appreciate their alphabetical order layout, allowing you to search for particular artists with ease. This is definitely a browser store though. Don’t go here expecting to find specific items, instead, hope to be pleasantly surprised that you’re walking out with 10 items. THANK YOU, BUYBACKS!

We knew a long time that they were opening another location in town but the employees at the Decatur location wouldn’t tell us where. Maybe when we were asking, the location wasn’t for certain.
Either way, I wasn’t sure about this location at first. I felt like I was cheating on the one at Decatur. However, this store is much, much bigger and definitely has more stock.
There are just racks and racks of blu rays, DVDs, and games galore. Always only gently used and mostly in great condition. Selections from kids, family, old classics to new releases. There is even a VHS section and CD section. You can’t go wrong with the place.
One visit we scored a gently used XBOX 360 controller for less than $ 25! If that is not a steal, then I do not know what one is! There are just racks and racks of blu rays, DVDs, and games galore. Always only gently used and mostly in great condition. Selections from kids, family, old classics to new releases. There is even a VHS section and CD section. You can’t go wrong with the place.
The employees aren’t super friendly but they aren’t rude either. Mostly teenagers, so you can’t expect the most or best. However, when I was trying to add this location to Unilocal so I could finally check in they were very helpful with giving me the address and phone number and such. I think the only thing that throws me off about the service is when I ask if they have a movie or game in stock, it is either «I think so» or «There was one out there yesterday». I expect a little more, like look in your system and tell me if you are showing one in stock. I KNOW they have the capabilities to do that.
But due to location of this shop and my last experience at the Decatur store I think this is our new BuyBack$ spot.
If you aren’t looking to buy but want to sell some items, they do that too.

REVIEW #50!
Ahh so this is where used DVDs, cds and video games end up! This huge place has a large inventory of newer movie titles in DVDs and an eclectic selection of older DVDs & VHS tapes. There are also some vintage video games like Gameboy games as well.
The cashier I spoke to said this store opened a week ago. I came across this place after having lunch at the new macaroni restaurant next door. As you enter there is a bargain bin. From what I saw the main area had DVDs in center, VHS tapes along back wall, the games towards the front and music CDs along back wall. There is a display case also that had video game consoles and accessories. Most DVD were under $ 4.99 some were as cheap as $ 1.99! Some newer titles seemed priced at retail price though. There were TV series sets also some as low as $ 3.99!
Everything is sorted alphabetically. So you’ll spend alot of time going thru the aisles if you are looking for a dvd. The store had a slight musty dusty smell to the place but other than that it’s clean, bright and spacious. Staff was friendly.
You can bring in old DVDs, VHS, CD tapes, video games and consoles and get paid cash for it. I’ll try that next time. And for those of you who like to post pix to social media sites. snap a photo and post it online and show what you posted to cashier to get a discount off your purchase. Came out of this place with a bunch of vids for dirt cheap!