Baskin Robbins

I went to baskin robins last night to get a brownie sundae and banana royal for me and my husband. I didn’t realize the time and hate being those people that go right before closing but we were just craving ice cream. I walked in as they were taking out the trash and was greeted with a smile by an associate named Kyle. He was so nice. I asked if they were still open and he said yes. He took his time and took my orders and made our ice cream with love!!! He was awesome and definitely worth the 5 stars. Great customer service goes a long way!

My boyfriend and I came here for ice cream with a group of friends. I ordered the two scoop cup of ice cream only to notice a sign on the wall that said, «Buy one get one free two scoop sundae.» The employees should have offered my group this special but didn’t. Employee Kyle had a complete bad attitude. Unfortunately, Kyle is probably causing the owner loss of business.

Is it just me or does ice cream make everything better? I get as happy for ice cream as Sarah Palin does when she’s spouting her crazy s*** at a Trump rally. I feel that same exuberance with that 31 below blizzard type concoction. I don’t have a huge sweet tooth and don’t crave desserts often, but I must say, every once and awhile this stuff hits the spot.
This BR is clean and the girls working the counter are always really sweet.

Three girls were working tonight, there was a long line and they still dealt with each customer with respect and happiness. great job!

TERRIBLE OWNERS! DO NOT ORDER CAKES HERE! I went in store to order a cake for my sister’s birthday. I usually go to Freed’s bakery but my sister really wanted a specific ice cream flavor they have at BR. I basically ordered a cake-​sized cupcake which you would think wouldn’t be hard to make right? I came in to pick it up and it was nothing like the picture I agreed upon! The difference wasn’t so bad but what really turned me off was the customer service I received from the owner! He told me «I’m not giving you a discount, I don’t play those games with people like you». First of all, I was never implying a discount and second, a simply apology and acknowledgement of your mistake would have sufficed. He would rather lose money and a customer over a mistake he couldn’t own up to! Absolutely ridiculous! Will never come here again!

DO NOT GIVE THIS PLACE YOUR BUSINESS! HORRIBLE CUSTOMER SERVICE!
I wish I could give this place 0 stars, but I have to give it 1 to leave a review of the HORRIBLE customer service I experienced. I called on my way to California for my sister’s funeral (and let the woman on the line know that) to order a birthday cake for my son’s 8^th birthday tomorrow. Yes, I realize I’m cutting it close, but with a sister in a coma, these things happen. She told me they don’t take orders over the phone and I would have to order online or in person. I explained my current situation and that the cake we wanted wasn’t available for online ordering. She told me «Too bad, we haven’t taken phone orders in 3 years because we don’t trust customers to pay.» I let her know that when I go to their website a warning comes up that theirs is not a trusted site, so I’m uncomfortable putting my credit card information in. To this she yelled, «You have a problem trusting our website, well I have a problem trusting you! If you want a cake from us come in or don’t get one!»
Instead of helping and gaining a loyal customer, she basically told me she didn’t trust me or want my business. All while knowing I’m on my way to a funeral. Thankfully Ben & Jerry’s at The District was able to accommodate me on short notice. It will be a happy birthday for my son after all. No thanks to Baskin Robbins.

We get a coupon for a free scoop of ice cream via email for the wife’s birthday. We stop and each order 1 scoop in a cup. When I give the coupon to them the kid working there looks at the coupon and says, «This is only for a kids scoop». I say the coupon doesn’t say kids scoop, it says one scoop. So she says, «But it says 2.5 ounce scoop, that is a kids scoop». So I say where in this store does it say a 2.5 ounce scoop is a kids scoop? IT DOESN’T SAY ANYTHING ABOUT A 2.5 OUNCE SCOOP ANYWHERE. OK. So the wife says to the kid, just take off the price of a kids scoop from the total. The kid says she can’t do that. OHHHHH. I get it now. They do this all time. Great scam. Paid almost 7 bucks for 2 scoops of ice cream that the kids are trained to take from the customers after they refuse to take the coupon. I notice another review for this store says the same thing about them not taking a coupon. I feel bad for the franchise owners that have to bamboozle people to get us to buy 2 scoops of ice cream for 7 bucks. Pathetic.

I have a confession: I really like Baskin Robbins ice cream. It’s some yummy stuff. The standards are good. The seasonals, like Love Potion #31 and Baseball Nut, are great. And there are often bargains to be had like BOGO cones and $ 1.31 scoops. And kids scoops are almost always $ 0.99 at this location. This location is not much to behold, which is what really takes down the stars. It’s rundown and old and not a place I’d want to sit and eat ice cream (no matter how good that ice cream is). However, the staff, despite being quiet young (which, yes, makes me sound old and prejudice against youngins), are rather pleasant and patient. They’ll give you as many free samples as it takes to decide on your choice of ice cream. And even when it gets packed at the last minute (right before closing) with families with kids running around, everything is smooth and quick. So kuddos to the staff for that. All in all, if you need an ice cream fix, there are plenty of flavors and options for you here.

Where do I begin???
So, my sister decided late last night that she wanted a malt… This is actually my first time in a BR, and it will most likely be my last.
Walking in, there was a family of four in front of us, and then, about 10 other people (in different groups walked in.)
A young lady was helping us, and we had four shakes/​malts to order.
By the way, their shakes (for a small) start out at almost $ 6. A little over priced if you ask me. The girl only took our order two drinks at a time. 1 strawberry shake, 1 rocky road malt, and two malts that had half chocolate ice cream, and half vanilla ice cream.
Needless to say, the family of four was helped, and went outside.
Another group of four was served, rung up, and left… so on and so forth.
Two older gentlemen even came in to buy pints of ice cream, and left before us.
While starting our last two drinks, the gal opens up a drink carrier, and places the drink carrier in the cooler… onTOP of the ice cream barrel. My sister and I sat at the bar, and waited for our last two drinks.
Almost 15 minutes, and $ 28 later, we left the empty shop. With pink ice cream on the bottom of our drink carrier.

Came in as we saw the dollar cone special and ordered 4 cones including 2 kids. They never mentioned until after the check out that they were giving us regular cones and only the kids cones were a dollar. Yes we should have read more careful or even asked but I would have hoped they would have been more heads up about this when ordering kids size cones especially when it was 3x the cost it would be evident it wouldn’t make sense to order in this manner.

Love this Baskin Robbins! They have very friendly staff. My husband and I love coming here for late ice cream in the evening.
That seating area outside (right next to Starbucks) is really nice. We love to hang out there and enjoy the wonderful BR treats.

I loaded up the family and the free ice cream coupons. .everybody was excited for the treat! When we arrived they would not honor the coupons… even when they called the manager at home! Lousy service and poor customer service. Thanks for nothing!

99 CENTS KID’S CONE TUESDAY
No restrictions on size or age of ice cream lover. Here’s an opportunity for «broke your mouth» (808 slang for great tasting) and not break the piggy bank excuse for some crazy and old fashioned ice cream creations.
Yu-​go chauffeur’s all time favorite is of course his Rocky Road and because I’m always a kid at heart, I’m attracted to Martian green, purple and red color of the «Razzle Dazzle Swirl. I think Yu-​go chauffeur may have discovered a new favorite.
Some of you may remember Baskin Robbins stores being all white and very little in colors outside of their brown and pink logo. This store is far more playful in color and a suggestive attraction for all ages. Everything pops at you and that includes the ice cream selections.

It’s Tuesday and I’m in the mood for ice cream. Whatever will I do? Head to Baskin Robbins that’s what. Kid’s cone for 99 cents? Can’t get better than that. I was craving some chocolate and peanut butter, my old standby when daquiri ice isn’t available.
Service was standard and I was in and out in less than five minutes. They advertise all their specials on the doors and it’s definitely a bargain, if you’re wanting a cone on a hot day in Henderson.

You scream, I scream, we all scream for ice cream!!!
Man, do I love ice cream and throughout the years Baskin-​Robbins has been my constant. I have never wavered from my favorite, chocolate chip cookie dough. Whether it’s in a shake, on a cone, in a cup, or in an ice cream cake it’s definitely my go-​to flavor. No other cookie dough ice cream compares at the competition.
I particularly like this location for a couple of reasons:
1.) they maintain a clean store
2.) the staff is friendly and helpful. Plus, they don’t mind giving out a ton of samples to my indecisive 7 year old ;)
3.) the prices at this location are more competitive than other BR locations
4.) they have kids scoops for $.99 on Tuesdays and Wednesdays, no limits (an ice cream aficionados dream!)
5.) they always have extra stock on hand of the various ice cream flavors (unlike another BR location that ran out of all the popular flavors on a Wednesday night. What?)
On top of all that, this location has a wonderful outdoor area in the courtyard where you can sit and enjoy your ice cream al fresco style.
P. S. sign up for their birthday club for you and the kiddo’s. You get a free scoop of ice cream on your birthday as well as a coupon for $ 3 off an ice cream cake. You’ll also stay on top of limited edition ice cream flavors as they release. I say, why not?

dollar cones on tuesday and wednesday. can’t beat it!

Summer is here and Las Vegas almost fooled me for a while. Cold in May… The last few months were also not as hot as previous years… Then BAM! Where did this excruciating heat come from?
This past week has been hot enough for me to want to hibernate indoors until fall, but instead I decided to stop by for some ice cream. As Emmagelle B has stated in the previous review, they serve an .88 cent cone that comes out to .95 cents with tax. For this price, I was expecting a dinky cone that would disappear in two bites. When the girl behind the counter, Amber, handed it to me my eyes bulged in disbelief. It was more than I had expected and a steal at this price.
Fantastic service and a great deal. Another reason to go out for a cone.

the friendliest staff in any food establishment or service industry bar none. I’m not sure what the owner is doing but the staff is consistently cheerful and attentive. But then again I have met owners on two occassions and they were awesome. They make suggestion’s about cake choices and go out of there way to greet you when you walk in and thank you on way out. I need to make sure my customer service in my biz is like this.

Nothing beats Baskin Robbins on a hot summer Las Vegas day. Heck… even during the winter you can find me in there ordering. Granted one thing that makes this store unique to other ones, (and by that i mean the ones i have been to), THEY SERVE PINK BUBBLE GUM ICE CREAM! WOOHOO!!!
Yes ladies and gentleman, I love me some pink bubblegum. LOL And most importantly, the staff here are all awesome and deserve our business.

I wouldn’t ordinarily review a Baskin-​Robbins ‘cos it’s a big chain and you get the same product everywhere, but the guy working behind the counter was so enthusiastic and friendly I had to mention it. He greeted everybody as they walked in, gave suggestions on the product (I said I liked the reese’s peanut butter cup after I sampled it, and then he wanted me to sample the heath too for contrast), encouraged additional samples («hey have you tried THIS?»), cracked jokes in his european accent, and then later, as we were sitting there working our way through our ice creams, he brought by little dixie cups of chocolate shake («hey, a guy just ordered a shake and there was some leftover in the blender so I’m bringing you some!») …and finally a «Bye, please come again» in the most totally sincere manner…