Aspen Salon & Day Spa

I’ve been getting my hair highlighted for over 20 years. I decided to go here in a recommendation. My hair is destroyed! I even had to fly to another city and get it done by my old hairdresser. It was so over processed from the highlights (she did it twice in same day) that he couldn’t do anything but add low lights and put a platinum toner. My hair is so damaged it matted. I may have to cut 4 – 5 inches off. The girl was very sweet but very inexperienced! She’s no longer there. Ugh! Can’t wait till it grows out!
Btw my hairdresser has been doing hair for 30 years and he said he never puts another one down but this was aweful he said. 3 days after yellow highlights there were 6 inch roots in back of head!!! Why?

Front desk staff always warm and friendly. Coffee and treats are always offered.
Chirin always gets me in and always does perfect hair. Knows what I need when I don’t even know what I want. Quick and efficient as well.

Chiri is the BEST! She’s the sweetest and she’s awesome at what she does. Definitely my place to go to when I need a haircut and she does a phenomenal job with my highlights. I always leaving feeling like a million bucks here.

I have to say I have never been met with such awful customer service ever. When I called to schedule an appointment for a groupon that I had purchased not only did they tell me basically I was lying about it and that it didn’t exist. Instead of being polite and trying to book a service at a discount that I would have gladly paid for I was met with rude responses. So basically thanks for turning away a potential customer. That’s not a good way to run a business.
I would give 0 stars. Yet that’s not an option

I was nervous about going to a new stylist, but Jaime did a great job! I absolutely love my haircut. She is also very sweet and has a great personality. I will definitely be going back to her.

I’ve been seeing Jamie here for about a year now. She’s always so flexible with scheduling, she makes you feel right at home, and does a fantastic job! Its reasonably priced! I was referred through a friend and am so glad I met Jamie. I highly recommend Jamie if you are looking for a new stylist and the location is perfect if you live in the Henderson area! :)

Get my hair done by Chirin only and she is amazing. Good friend and constant customers, she’s is now my only preferred hair stylist. Works great with all colors and cuts and amazing with blonde!(;

Very disappointed. i made my appt. A day before, with the stylist jonathan he didnt even show up! Its very unprofessional. I was trying to give him the benefit of the doubt since there are so many negative comments on here about him. Yep they are all correct, i seriously dont know how he is still employed. Anyways, luckily there was someone there to take over i ended up getting a Brazilian blowout which is not even what i wanted i originally wanted a keratin treatment. Oh well, i just wont be returning.

I’m always hesitant to try a new stylist without being referred so I called first and spoke with Jamie. She took the time to answer all my questions and sounded very knowledgeable. So, I went ahead and scheduled for a cut and blow dry. When all was said and done, I was very happy with the results. Highly recommend.

Kelly the owner is a rare find! Knows her stuff and always makes herself available! Emergency she is there for you! Any time a correction is necessary she is there for you! ALWAYS in a good mood! NEVER a negative comment about anyone! She has saved my daughters hair extension disaster knots until 9 pm and several other immediate action needed times where she stayed late or opened early! Cute salon highly recommend !!!

I have met Jamie Phillips at Aspen salon a
In January and been going to her ever since. I’ve been getting my hair washed and styled, colored, cut and experimenting for the past 20 years. By far she is the most experienced friendly and efficient hairstylist I’ve ever met.
Her passion is to please the client and it’s very genuine. it’s hard to find a reasonable friendly down-​to-​earth and good hearted hairstylist in Vegas, now that I found her you need to give her a try and see what I’m talking about.

Aspen Salon and Day Spa is one of the most amazing salons I have ever been to. Not only is their staff one of the most kind I have ever witnessed but the salon is such a relaxing, beautiful environment. My hair was done by their stylist Jamie Phillips. Not only is my hair super thick but it is super long, but she seemed excited from the start to help me with my transformation. She’s such a sweetheart and made me feel comfortable from the start and my hair came out AMAZING!!! I have no doubt Im going to stick with Jamie for my touch ups and who knows… I might try out one of their amenities

The short version: Go see Chirin! She’s awesome!
The long version: Me, my fiancé, and our 3 kids (boy age 16, girl age 13, and girl age 8) have been going to Chirin for 5+ years; we followed her from her previous salon. She’s a perfectionist… she’s not happy until you’re 100% happy. I’m very particular about my hair and who cuts it, it’s grey and wiry and impossible sometimes, but she’s very patient with me and takes her time to make sure it’s done right. She’s even been able to keep up with our 13 yo daughter’s ever-​changing hair style and color. She’s bleached and dyed both my fiancé’s hair and daughter’s hair (both have dark brown hair), and it comes out great every time. We won’t go to anyone else.

I have been going to Jamie for my haircuts for 4 years! I followed her from her previous salon to Aspen Salon! A couple years ago she mentioned I may like the Brazilian blowout treatment for my thick, wavy, frizzy here— it has changed my life! My hair requires minimal daily maintenance with this treatment, and I have never gotten more compliments on my hair than I have with Jamie’s haircuts. Love her and have recommended her to many of my friends!

DON’T EVER GET YOUR HAIR DONE BY JONATHAN!!! HOW CAN SOMEONE TELL THEIR CLIENT THEY HAVE 10 YEARS OR EXPERIENCE AND STILL SUCK THAT MUCH AT THEIR JOB!!! HOW DO YOU STILL HAVE A JOB?! It was a huge mistake not checking out the reviews on Unilocal before scheduling my appointment.
He was so messy and careless. He left so much hair dye on my face. My haircut was uneven. I had him dye my hair black to cover up the ombré that i originally had. I didn’t realize how messed up the back of my hair was till I came home and my mom noticed that there were chunks of my hair that are still blonde. It was hard to see how the whole back of my hair looked like at the salon because of the lighting. The whole time he was doing my hair he kept checking the clock and telling his coworkers that he hasn’t taken his lunch. The whole experience was just horrible!!!
That star is for Chirin for being so understanding and for having Carrie fix my hair the same day.

THE SHORT VERSION:
DO NOT GO HERE, IT IS HORRIBLE. Unless you like hair dye left on your face and neck, hair color that washes out after 4 days, and a haircut that looks like it was done with a weed whacker, STAY AWAY.
THE LONG VERSION:
I too went to Aspen for the color/​cut/​conditioning groupon. I was given an appointment with Jonathan. Honestly, I should have known better, because there are several bad reviews posted here about his services, and they were spot on.
The whole experience was weird. First, I tried to call ahead of time to see how much it was, because I couldn’t remember the exact number. The guy at the front desk told me the cost would depend on how much tip I left, because tax would be determined off that. Uh, what? Then, when I arrived, the same guy (I assume) told me to just go back and find Jonathan myself. Hey, I’ve never been here before, I have no idea what this person looks like. I’m not going to wander around your salon looking for him. Luckily, Jonathan came out and took me back.
Jonathan is not a very talkative guy, at least he wasn’t with me. I was hoping for more of a consultation on hair color, but it was more like «pick one». Much of our time was spent in awkward silence, and when I had the dye on, he would spend his time talking to other stylists. Again, it was just a weird vibe. When he was cutting my hair, it felt off, because it seemed like he was just cutting in random places as opposed to making sure the cut was even, like I have seen other stylists do. After the cut he blew my hair out, but didn’t really style it, so it was messy and kind of hanging in my face. I didn’t have my glasses on (and I have terrible eyes without them), but at first glance, the cut and color looked okay. I paid him and gave him a pretty good tip and left.
I got home to take a good look, and it was not okay. First of all, I had hair dye EVERYWHERE. It was all over my hairline and forehead, my sideburn area, and even on my neck! It was astonishing, really. I have never heard of a salon that would let a customer walk out like that. It took me two days to get it off my skin. Second, the hair cut was so bad. It was uneven and choppy and looked horrible. At the time, I kind of thought it was my own fault for not saying anything, and I was ready to let it go and just pay to have someone else fix it. But 4 days after I went to Aspen, the hair color has washed out and my roots are now significantly darker than the rest of my hair. This was the final straw for me, and I decided to call the manager to tell her about my experience.
The manager was extremely unprofessional and could not care less. I explained what happened, and never once did I receive an apology. She told me that I would have to take it up with Jonathan, that he was the only one who could fix my hair, and that she «wasn’t going to get all pissed off about it» (I said that was extremely unprofessional, and she had no idea what I meant). Also, when I said that I could not believe they would have a stylist there that would leave hair dye all over my face, and that I was going to tell other people about my experience, she said «it wouldn’t be the first time this had happened». Um, don’t you think that’s not okay? There was zero interest in trying to make things right for me. She told me Jonathan would call me and I’d have to talk to him. He called me right after, and he offered to give me a full refund. I told him I appreciated that and would be by the next morning to get it.
So, I go into Aspen this morning with my 9 month old daughter. No one is in the lobby and I just stand there for 5 minutes. Jonathan and a woman walk in and I said I was there to get my refund. The woman with him was the manager I spoke with, and once again, no apology. Jonathan tells me he wants to look at my hair. I told him I had my child with me, and I didn’t have time for that. I told him he said he would give me a full refund, and I was here for that. So he says he will give me half. I told him that’s not what he told me on the phone the day before, and I wasn’t going to argue. He tried to say I wasn’t being fair. I said my hair color is horrible, my hair is uneven, and I am going to have to go pay to get it fixed somewhere else. Finally, he gave me my money back, and said all he wants to do is make his customers happy. I left.
The funny thing is, if someone there had showed an ounce of concern for my situation, which I think was pretty egregious, I would have been perfectly happy letting someone else try to fix my hair, or even taking a half refund, because I know that I should have checked my hair carefully before I left. But the way they handled it was atrocious and awful. It is very possible that there are great stylists at Aspen, but I definitely did not see one of them. Be warned, if you are not happy, expect an experience similar to this.

I just moved to Henderson and have been searching for a stylist. When I saw the groupon for Aspen Day Spa, I thought it was a great way to try out a new salon, and hopefully find a great stylist. Boy, was I wrong. I purchased the cut, highlight, and conditioning treatment advertised for $ 59. When I called to make my appointment, the stylist that answered was able to get me in the next day, so I thought that was great.
When I walked in, my first thought was, «really?» They have a HUGE vending machine right in the waiting room – it looks grossly tacky, and did not set a great vibe. I waited 10 minutes up front for anyone to even ask if I had been helped, and the lady that did eventually come up front was very rude. She went and got my stylist, Jonathan. He greeted me, and took me back. I brought pictures and was very direct in what I wanted – it’s the same cut I’ve had for the past 5 years. I hadn’t highlighted my hair in about 2.5 years, and made that clear to him as well. He assured me I would look great. Although in hindsight, I should have been leery. He never asked me how I fixed my hair, where I parted, etc. He was very quick with the highlight process, and soon enough I was in the washing chair. He was very rough with the shampoo and condition, but nothing major there. Then we got to the cut. Again, very fast. He cut my hair while it was wet, and then went to blow-​dry. Again, very rough. And then he was done. I usually straighten my hair with a flat-​iron, and most stylists do too when I go in (as it matches the pictures I give…) – and then they usually dry cut to texturize, and blend in the layers. I was happy with the shape of the cut, and the way he «fixed» it was a lot «fluffier» than I normally do, which hid a lot of the problems. I tipped him $ 15, so my total was $ 75.
As I was fixing my hair the next day, I realized how bad it was. I cried. The highlights look terrible – they do not go to the root – I easily have ½″ of root showing on each strip, and it looks like a line of blond against my normal brown. After I straight-​ironed my hair I realized the cut was choppy. The layers are not blended – it looks like my 5 year old took a scissors to my hair. I called my husband, very upset, and he convinced me to call the salon and ask them to fix it. I called, and they put me through to Jonathan, who told me to come back in. I decided to give him a chance to fix it – and went back. He had me in and out in 30 minutes. I’m not sure what he did exactly – he put something on my hair to lift the color by the roots to «soften» the harsh line – it did NOT. After that, he dried by hair and attempted to straight iron it – and fix the cut. I’m pretty sure he made it worse. I thanked him, and got out of there before he could do anymore damage. This was by far the worst experience I have had in a salon, ever! The worst part is, now I have to make another appointment somewhere else to hopefully fix what he ruined. Thank goodness it’s just hair, but in the meantime, I’m totally embarrassed by it.

I got a cut, highlight and «conditioning treatment» and my stylist was Jonathan. I told him my hair was very fine and you could easily see abrupt lines etc if my layers aren’t blended. I asked him for some framing around my face, some long layers and advised I don’t want to lose a lot of length. My hair ended up choppy and uneven. There is not a nice v shape in the back like I asked for and it’s super short around my face. The highlights look good but the cut is horrible. He was rough the entire time and was combing my hair out with a paddle brush afterward when it was very tangled and was pulling hair out. I cried when I got home and realized just how bad it was. Then a friend of mine and I were talking and she went there and got him as well and he ruined her hair too. She went back so he could fix it but ended up walking out and going elsewhere to have it fixed. I’ll be doing the same thing tomorrow — going elsewhere to have it fixed. Also, track pants and a tshirt are not acceptable attire for a salon/​spa. And the cheesy vending machine in the waiting area? I should have walked out immediately. Don’t go here.
Just an update. I went to Hotbox Salon today to have my hair fixed and David, the owner fixed my hair so beautifully. Highly recommend going to Hotbox and skipping Aspen all together!
I’ll try and upload a new pic of my fixed hair
Cut.

I go to Aspen salon to get my hair and my daughters hair done by Chirin. She is an amazing stylist! Whoever wrote that review Uhm uhm Nicole she’s lying. Seriously…
My girls have African American hair very dry and unmanageable. When Chirin does their hair it lasts for months. Silky smooth and so soft! She knows exactly what to recommend and how to get it DONE!
The problem is people don’t know what they want and then they blame it on the stylist… or They want everything for free !

If I could give negative stars I would. I bought a groupon and had a new guy named Jonathon cut and color my hair. The color looked like a zebra and the cut was horrific. I knew things were bad when he was parting my hair in awkward ways and employees kept walking by watching him and monitoring. I attended a hair show a few weeks after and got an amazing cut for my thick curly blonde hair, but I wanted the color fixed so I called the salon and spoke with Chirin who agreed to redo the color for the groupon price.
I told her to TRIM some pieces, but DO NOT cut my hair. Well, she cut my hair! While she did fix the color she destroyed my hair cut. She cut it so badly with a basic angled cut my hair looked like I had puppy dog ears and would NOT curl. My colleagues and husband actually said what happened to your hair? I called Chirin to fix the cut and never heard from her. I also called the salon and never heard from them. WARNING: if you have a problem with you cut, color, or service no one here cares so patronize at your own risk!
At the recommendation of a friend I found a fantastic stylist somewhere else who said whoever cut my hair gave a standard non experienced cut that works against curly hair. She saved it, but it took months to grow back to what I had before. I went to the salon and spoke to Chirin and the owner about getting my money back but they’d were useless and did nothing. Chirin was argumentative and unprofessional.
Bottom line, there are soooooooo many other places in Vegas to get quality hair services. Chirin is unprofessional and inexperienced. Run away from this salon! Probably why they have so many groupons…