Hertz Rent A Car

I hate leaving bad reviews but when it’s THIS bad, I feel like I need to. Also, I typically don’t have any issues with Hertz but this customer service was horrible.
Background: I had my car returning on 11Dec2015 at 5:30PM (they close at 6PM). It was raining that day so there were a couple of accidents and I was running late to return my rental car and put gas in it. I called this center at 5:25 letting them know that I was on my way and they told me they wouldn’t close before 6. Great! My friend was meeting me at this location so we could drive back down to San Diego together. We got to the Hertz location (it’s located inside a car sales store) at 5:55PM and the Hertz office was dark. There was a lady there with curly short blonde hair that had her coat on and her bag ready to leave who told us that we can just turn in the keys in the envelope and drop it off in the drop box since she had already shut everything down BUT she would return it the next day as having had been dropped off on Friday 11Dec2015. I filled out the envelope, put the key in, there were even some employees helping us because we were looking for the drop box, and while I was filling it out, my friend took a video of me filling it out and a video of the clock which was exactly 6:00PM at that point.
Sure enough, the next day, my car rental shows up as being returned on 12Dec2015 at 11:17. I called and their customer service was closed so I had to wait until Monday to call. I called this specific Hertz location and I explained to the lady that picked up the phone what my problem was. She then says, «No, I closed Friday night. I was here with one of the drivers and we didn’t clock out until after 6. No one returned their car that night. It shows me clocking out after 6 on my timecard.» I explained to her that yes, I got there really close to closing time but there was a lady there that told us to just put the key in the envelope. The lady kept telling me over and over that it wasn’t possible, that she was there that night. I even double checked to make sure this was the Hemet location. I was so frustrated because 1) they returned my car the wrong day and 2) she was so rude and essentially implying that I was lying and showed no sympathy or desire to resolve the issue. I even told her that I have a video of me being THERE at 6, and if she was there past 6, then I would have seen her. THEN she even had the audacity to tell me, «yes, it’s another day charge when you turn in your car late.» I asked «what do you mean, late?» And she says «When you don’t turn it in before closing time.» I told her «NO. I turned in my car on time. You closed early. I did not turn in my car late.» Eventually I asked to talk to her manager, Victoria. She was polite and she told me she would look into it and call me back. I called at 10AM and it was already 3 and still no call back. I finally called her back and she told me «I checked her time card and it was after 6.» She was nicer but still didn’t resolve my issue. At this point, I didn’t care, I just wanted my statement to show that I returned my car on Friday and she agreed to send it to me via email, which to this day, I still not have received.
I think there is something fishy going on at this Hertz. If you have security cameras here, please check it for 11Dec2015 Friday at around 5:45 and after. I was DEFINITELY there at 6 and she was not. Lesson learned: GET NAMES!

worst experience ever prepaid a month and a half in advance for a rental called to pick up on my birthday planned Vegas trip got told we don’t have the car you ordered there’s nothing we can do when asked for my refund got told call corporate had to go with Avis who did have great service but I ended up spending $ 200 more due to it being last minute and limited selection at the time

No SUV’s or Vans available in Southern California. Really all of Southern California after confirming over a week ago! Almost ruined our vacation.

One month after returning my rental I got a charge on my checking acct for S31.75. I called hertz and they informed me that it was for tolls and that they have a service that takes care of this for them. I called the service and asked about it and why so much for one toll. They said that according to the rental contract if you use one toll they will charge you a toll for every day you rent the car weather you go accross a toll that day or not.
Way to gouge the customer hertz! You’ve lost my buisness forever. I hope a class action lawsuit comes around for this type of price gouging!

This is the second time that I have rented a car from this location that when I picked up the car, it was extremely dirty on the interior and exterior. The interior was loaded with excessive cat hair. I had to spend nearly 2 hours cleaning the car due to allergies. This location is historically late (1 – 2 hours) with cars being available, even when reservations are made more than a week in advance. This time, I finally got my car at 1200 for a 1030 reservation on a Wednesday morning. The only reason that I keep renting here is for the coupons and rates that I receive through Hertz Gold services.

I have to say that I had the best experience with Hertz in Hemet. I had to rent a car on a Monday morning, we all know that Mondays are not good to rent a car. I walked in and was greeted with a warm smile, told me to sit right down and started working her magic. Leticia, really didn’t have a car but she found one for me, she got me out of there very quickly, very professional and personal. I took the car back the next evening and again she was right there to greet me and checked out the car and I was out of there. it was the best experience I’ve had with renting a vehicle. I will never go back to the other guys again. Thank you Leticia and Hertz.

So, my car was in a hit-​n-​run accident and the Auto Collision shop where my car was being repaired works with hertz and enterprise. I chose to go with hertz because they already have cars at this shop that I could take from there instead of going to the hertz office. At the moment they only had one car available but my insurance only covers $ 25/​day and this car was over the $ limit but the shop worked with me and in my contract wrote that the rental was only going to be $ 25 a day and a $ 25 deposit fee on my credit card. I was so happy because enterprise charges alot more for deposit. Well after over two weeks it was time to return the car. I then got an alert that my credit card was charged and was OVER my spending limit because hertz charged me almost 200 DOLLARS. So i called the auto collision place and they had great customer service and very helpful. They helped me straighten it out and called hertz numerous times over the course of 3 months, even they were annoyed and said that i wasnt the only one going through this. Hertz was doing NOTHING. The manager Jason never returned a call to either of us. I kept calling and calling and he would always promise to call me back but not once did he did. I guess I must have annoyed him because after 5 MONTHS they finally credited back my money. I should’ve just gone with enterprise. My card charged me fees for exceeding the limit which was not even my fault. Never going with this hertz office again.

***THIS PLACE IS A JOKE*** Here’s the break down. I needed a car this weekend due to mine being in the shop. I had plans with my daughter for a fun father daughter weekend. I made my reservation online and set an early appointment at 2pm just in case there was any issues I would have time to straighten anything out. I paid for the weekend online, I received a confirmation email stating all charges and the amount due at the time of pick up. Smooth sailing so far. I arrive at Hertz about 15 minutes before my scheduled reservation. I wait around until 2pm (the time of my reservation) sit down in the office, go through all the normal procedures, give them my licence, they run my credit card, everything is good. Time to get a car, then they decide to tell me that THEY HAVE NO CARS!!! They tell me I should go home and that they will call me when a car comes in. They informed me that when I come back, we will do a quick walk around and I’ll be on my way. I then go home (30 mins away) sit on my couch, then get a call. My car is ready. I then call up another friend and arrange a ride. I get back down there just after 530pm, they then have me sit in the waiting room until after 6pm. I get called in then they decide they need to go through the whole process again, get my licence and run my credit card. This time they tell me they need an ADDITIONAL $ 200 for the deposit. I told they I only put enough money on the card to cover the total price of the rental and an additional $ 100 incase I decided to get any insurance. I was never at any time informed of a deposit. The confirmation email CLEARLY states that my card will be charged $ 55.08 at time of pick up. I was then told that they would be unable to help me. So NOW, here I am, stuck 20 miles from home, no car, my ride dropped me off and was already back at his house. I have no way to get my daughter. They kept me waiting so long that all the other rental places were closed. Not that I could even rent another car because I was already charged for the rental from Hertz!!!
P. S. Corporate office is closed on the weekends!
P. S.S. I rent A LOT of cars while I travel for work which is VERY, VERY often!!! I typically deal with Enterprise. Decided to give Hertz a shot. WORST DECISION EVER!!!

I’ve rented at this location at least a dozen times over the last couple years. I always get excellent service. Took one star off because they don’t have many cars to choose from and half the time my cars smell a bit musty. but I have a sensitive nose so I’m extra picky. Otherwise they’re great. always happy, always given me the upgrades, no hassles in trying to up-​sale me or adding things I don’t want. no pressure. Great service and nice vehicles (most of the time). Will continue to rent from these guys and gals again. Using AAA discounts I’ve saved a lot of money on weekly rentals

So glad they have a car rental place in Hemet that’s convenient to my house.
I don’t need a rental very often but when I do, I usually use Hertz since they have AAA discounts. Hubs and I called to reserve a Mustang convertible and the customer service was super nice and easy to deal with. They said they could have a convertible reserved for us and ready first thing in the am on day of pickup. The car was in great condition and very clean. I hate when you get a rental car that feels like they didn’t touch it after the last person used it. Checking out was a cinch and no problems. Drove the car for the weekend and no problems there either!
Went to return it Monday morning and even though I had to wait a little bit which was understandable since it was on a Monday morning and dealing with a few customers and there was a shortage of employees. Returning was a cinch as well and service was very friendly. Prices are great with the AAA discount and they have other discounts as well.
Definitely recommend!
TIP: They are located inside the Honda dealership.

I must say customer service these days is on the decline. Not at this place. Every time I called and when I came in to pick up and drop off my rental, I was treated like a valued customer. Even with them knowing my insurance was paying for everything, I was treated exceptionally. Great job and keep up the good work. Thank you.

They are pretty good, except for one employee. He is prejudiced. Every time we deal with this guy, we encounter hassles — that’s one star off. There are two other staff members in this location who provide service without condescension. Paperwork in, signed, keys handed. If there are any new requirements, it’s disclosed and explained without any issues. The other guy — he will ask for your blood type. Too bad for him, we read and have been educated with consumer rights laws.