Tire Discounters

Went to get a tire alignment because my steering wheel was a little to the left and they said that the problem was fixed, The steering wheel is straight. But when I picked it up after they closed I was driving home and I noticed the steering wheel was just the same amount off except it was to the right. It doesn’t take much thought to notice that it’s not even close to being straight, I don’t know what kind of idiots they have working there but I know I will not be going back.

Went here not too long ago. Got my free tire rotation because my tires were purchased there. Went in without an appointment and was out within an hour.

After driving for about 5,000+ miles from California, we had to stop and get our tires rotated.
They took us in right away without an appointment– had us in and out within 30 minutes. The waiting area was nice and large with flat screen TV’s. Nicely air conditioned. Complimentary chilled bottled waters, coffee, and snacks :) Love it!
The service was quick and fast.

We recently got a Tire Discounters in Hebron and were excited to have one 2 miles from our home. I scheduled an oil change and tire rotation for my car one evening and my husbands car the next morning. I arrived 20 minutes early for my appointment and there were 3 other people waiting for their cars. An hour and half later, my oil change was done with only a small apology for it taking so long. They didn’t tell me how my tires looked or my brake pads, I had to ask. I also happened to notice the tire pressures they recorded for the tires and they were wrong! They had switched them up and put 32 in the front and 35 in the back and it was supposed to be the other way around. On top of that, they didn’t reset my check-​engine switch which comes on when I am due for an oil change. I had to go out in the cold and drive it around to their docking area for the guy to fix the tire pressure. He said he could also fix the check-​engine light and after messing with it for awhile, asked another guy how to reset it. In messing with my car, he reset my gas information which tells me how many miles I have gone and my overall gas mileage. So now, I had no idea how many miles I could push my car until empty. Did I get any apologies? NO!
I told my husband what happened and why I was so late getting home to start dinner. He told them the next morning what happened before giving them the keys,. They made some excuses about the store being new and the guys working there are really from another store that is being renovated. In other words, this wasn’t their place so they didn’t care. Anyway, his vehicle took an hour for the oil change and they didn’t bother to tell him anything either. Needless to say, I will drive the extra 20 minutes and pay the extra $ 10 or more to get it done at the dealership who does it right everytime and cares about it customers.
No refund, apology or anything. They had 2 chances to do the job right and they blew both. If you are thinking of trying this place out, wait until the PERMANENT employees are set up. They may care a bit more about keeping business.