Elite Suites Pet Resort

I have been pleased with this business before when boarding my dog and having my other groomed. But the last time I tried calling them to schedule another grooming, I received their answering machine. It was not a bother; I simply left a brief message with my name, number and reason for calling. I gave them two days to call me back which never happened. I called again and got the same answering machine. Again, I left another message repeating my name, number and reason for calling TWICE in the message and stated that this was my second attempt at trying to schedule. When they still never returned my call, I called another groomer. This location is literally one minute from my home so I really wanted to continue doing business with them but due to the poor office skills, they will not receive my business any longer.

We have used this facility several times and have always been pleased. We weren’t able to see our dogs on camera, but that may have been user error. We are using them again in the near future.

Have taken my small dog here for several years now. Always a good experience. I trust them with her. Nice staff, clean. May seem expensive but it’s worth it.

I am so sorry to read these bad reviews. I was planning on calling them this week for a reservation for my 2 babies but after reading these I am feeling like I need to reconsider. I will say that I have boarded my dogs there several times and other than a few glitches with the video situation I did not have any issues. The staff was friendly and helpful. I felt comfortable when I left there that they would be well taken care of. It is disturbing to read the negative comments and if there is anyone out there who can share their experiences here I would love to read your comments. In the meantime I will be researching alternatives.
Dave, thank you for responding. I have now reconsidered and went in yesterday to make reservations for Spooky And Fancy in December. When I walked in I was greeted by a very nice girl and I am sorry to say I neglected to get her name. I expressed my concerns and after talking with her a bit I decided to go ahead with my reservation. I am hoping for a good experience as I have had in the past. Other than not being able to access the camera view I really have not had any issues.

This place sucks! They always have high turnover in personnel. The groomer is wonderful! My wife tried to get them to groom our dogs after we get home from a wedding in November. We had hade reservations for 6 days my wife spoke to the 5^th front deck person who would not let my wife talk to the groomer. The owner then gets on the phone and says the she is his employee and he will set her hours, my wife told him that he runs a terrible business he yelled and told that she is not grooming our dogs and we can take our business elsewhere! Do not use this place the owner does not care about you or your business!

I would never leave my beloved pooch anywhere but Elite Suites. He loves going there for daycare as well as boarding, barks excitedly and wags his tail as soon as I pull into the parking lot ! My dog is part of my family so only the best will do and Elite Suites rocks! The new location in Rockwall is close and the facility is gorgeous! I’ve always found the management and staff to be knowledgeable and friendly. The retail stuff they have for sale as well as the bakery treats are AMAZING!