All Access Attic & Crawl Space Cleanup

These guys did a great job. Very professional, and beat the price dramatically from aother bid I had. As far as insulation, they were up front in saying they didn’t do insulation regularly. I suggest using people for what the specialize in. I definitely appreciate, and recommend them for roent cleaning.

I was referred to All Access («AA») by my pest company, Hitmen. Hitmen first cleared the rodents from my attic & crawl space. Hitmen then sealed all the potential rodent access openings on the exterior of the house.
I had two bids to decontaminate the attic and crawl space and remove the old blown-​in insulation from the attic. One bid was $ 9,000 with no warranty. The other bid from AA was for a much lower amount and came with a 1 year warranty (offered to Hitmen client referrals). I didn’t choose AA to re-​insulate the attic because I was told that installing insulation is not their primary business. They do it only as a coutesy/​convenience for their customers. Based on their pricing compared to several other bids, I believed them as their bid was too cheap. So I hired SDI to insulate the attic.
AA didn’t call to confirm for the scheduled date. So I called and learned the Crew was sick. They did show up shortly thereafter for the rescheduled date. The crew was courteous and did an excellent cleanup job. The job took an extra day because the attic had well over 3,000 pounds of hidden small rocks leftover from a previous reroofing job. I wasn’t charged for the added work. The crew did push one recessed light through the ceiling (like the one pictured by someone else on Unilocal). Though I could have, I didn’t ask them to repair the light.
Based on my experience and all the bids I received for this work, I’d recommend All Access for attic and crawl space cleanup and decontamination.

I am very disappointed in Iain, the business owner. We hired him to do basement clean-​up and install insulation. While the clean-​up job seemed extremely well done, the sloppiness of installing insulation — or rather the lack of insulation on multiple areas — makes me wonder how many other short cuts were taken. Regardless — the real problem and disappointment really stems from non-​existing customer service post «finishing» the job. After several calls, I managed to reach Iain who promised to come the following week to complete the unfinished job. I took the time off from work to wait and wait — in vain. Since then, I have placed multiple calls and am getting no response. At this point, I guess I will need to hire someone else to finish the job I already paid Iain and his company to complete. In summary, I have no complaints about the quality of the cleanup, but if you’re looking for a trustworthy company that completes the job according to your contract — stay away.

Sadly, I would have given this company a 5 star rating, but I have had a similar experience to the «disappearing act» in the review below.
Ian and his crew came and were enthusiastic, and very personable. Promised me an amazing cleanup and 1 year free of rodents in our horribly infested crawl space. They promised that the price included periodic checkups (every few months post clean up) and then recommended that we get on a maintenance plan with a company in our area to keep the rats and raccoons at bay.
Well, they delivered on the clean up. They did a great job. They showed up every day early or on time. The price tag was outrageously expensive, but we felt it was worth it if they were going to do a good job and follow up with their guarantee (as that breaks the rodent cycle as well).
They got the clean up done, and did a great job. New insulation, new vapor barrier, complete crawl space clean out (and it is NOT an easily accessible space!).
However, then, as with Tracy below, they have disappeared. We had 2 appointments set up for «checks» and they no-​showed to both appointments. Ian first said his crew had been sick, and that is why they didn’t make it, and then he just stopped returning calls or texting back. I have left no less than 20 voice mail or text messages for them since mid July and have not heard BOO back from them.
We have some critters that have made their way back under our house, and have hired a maintenance service who is doing the job that Ian guaranteed for a year. The worst part of it is that I recommended them to a friend because I was so impressed with their hard work. She hired them. They started her job MONTHS ago and have also disappeared on her. They pulled a bunch of insulation out of her house and have never returned to replace it or seal off her basement.
The maintenance company told me that All Access had done a good clean up job and asked if I would recommend them (they had heard of them and always have clients looking for good clean up services!). I told him what I wrote above… because of that, even though they did a good job, he said he wouldn’t be able to recommend them to his clients either.
It is really a shame that a small business owner, who has a happy client who has referred other clients, chooses to disappear and not honor his agreement, thus changing the client stance on the services. I went from a 5 star happy to a 1 star disappointed. This is not a case of «buyers remorse» as Ian stated in his «rebuttal review». This is a case of someone not following up on their agreement. We paid for a year pest free, and didn’t get it. This would have been a very different review if he had simply picked up the phone and followed up with me. Maybe he has enough business that he doesn’t need to keep his past clients happy after he’s taken their money, but that is not someone I want to ever do business with.

When we first met Ian, he was very personable, a smooth talker and seemed very knowlegable. Despite coming across as a salesman type, he answered all my questions perfectly and advertised himself and a Certified Decontamination Specialist so we hired him. However, Ian did not disclose that he was not licensed and he collected more than $ 500 for this job, which is illegal for unlicensed contractors. In fact, he collected over half of the total which was more than $ 4500 in the beginning (the balance to be paid at the end). He had 3 jobs he was supposed to do for us: 1) vacuum out the old rat infested insulation from our attic, disinfect the attic, seal all the rat entry points and blow new insulation into the attic at R38 (12 – 15 inches deep), 2) install a vapor barrier under the house and install insulation in the crawlspace, 3) install 2 sump pump systems in the crawlspace and install a french drain system around the house. He did not do projects 2 or 3 at all. And for project 1, he did not seal all the rat entry points and he only vacuumed some of the old insulation leaving old infested insulation in the attic. But to make things worse, he then blew in new insulation over the old. Furthermore, he only left us with 3 – 4 inches of total insulation in our attic when he was supposed to put in 15 inches of insulation (R38). He then disappeared for 3 weeks and stood us up on an appointment to install the vapor barrier.
Because the entry points were not sealed, we now have rats in our attic that need removal (Ian told us that there was no evidence of an active problem when he assessed our property). His workers also damaged our recessed lights and vent register when they were in the attic.
We found out of his poor workmanship purely by accident when we had another inspection of the attic during the time he disappeared. When we complained to him, he said he was did not double check his worker’s work and would do redo the work and pay for an inspector. However, he wouldn’t sign a contract stating this, became non-​responsive and the last straw was when we found out he didn’t have worker’s compensation insurance (when his invoice states he does) and he was going to send his crew to work on our house anyway, making us liable for any potential injuries.
When we told him we no longer wanted to utilize his services, he refused to pay us back for not only the work that needs to be redone, but the work he never did. It will cost us over $ 1600 to have someone else redo the work he didn’t do correctly.

Certified Decontamination Specialist. You get what you pay for! Excellent work, fixed my problem under my house. Not cheap, but worth every penny. Excellent work crew, knew what they were doing, cleaned up everything each day after they were through. Very professional! Warranty — also works well with the company The Hitmen. If you are having problems and or damage from mice /​rats — these are the companies to call.
I highly recommend this company and my wife, a Marin County, interior designer /​stager can not say enough good things about their work force and the excellent job when completed.