Steak ‘n Shake

I’m giving two stars since it’s the holidays and many restaurants are busy. Otherwise it would be a one star. Had a testing procedure done and hadn’t ate for two days and all I wanted was a small shake and a single steak burger. I also got my family shakes since it was the half off shakes and drinks time of day. The woman who took my order was so sweet, kind and severely over worked. Literally cashing out, serving, cleaning, getting people’s to tables, refilling drinks, etc. I literally saw this one woman do everything and not one person in the half hour I was at the counter waiting on my order do a thing to help her. So I went in because I knew they were busy and I didn’t mind waiting. Although the floor was so greasy I almost fell coming in and it only gets worse as your heading to the bathroom (it’s always like this… year round)!! So when the shakes are brought out the man spills one on the counter. Now the whipped cream and ice cream was on the counter. He took the cup, scooped it back in and handed it to me??? I said the counter is very sticky, can you please remake that one? I mean I don’t want to give anyone a gross, dirty shake. Ewww. He looked at me like I had eight heads. So he took the shake back and came out with what I thought was another. Turns out he just put more whipped cream to cover the old stuff up. He missed the hair on the cup that got stuck on it from the counter from it tipping over so I knew it was the same. I was patient, didn’t get upset like many of the other patrons yelling for more drinks, service and the ability to pay at the register (the woman was doing everyone’s job so she couldn’t be everywhere at once). I’ve been to many Steak n Shakes but, I must say this is the worst one I’ve ever been to. I don’t mind a wait, if you run out of condiments or if you have to improvise with container’s and what not. Although giving someone a shake that fell all over a sticky, dirty counter is just too much. It’s too dirty, not enough workers and who knows where your burger has been (possibly on the floor??) So you might want to head to a different Steak n Shake to have a nice dinner. That’s no understatement :/ :/

Dirty dirty dirty from staff to floors booths and ceilings I’ve seen dinners cleaner first and last time we will ever come here

Walked in the door and had to be waited to be seated which I’m completely ok with. Didn’t quite understand why since there was no one here but whatever. Anyway the manager on staff went to go seat me and my husband without evening telling us to follow her. Which I found kinda odd. Food was hot and good. Until after we ate is when we got out shakes. The floor and table were dirty. Just not pleased with the atmosphere.

The only drive-​through order they have ever gotten right was cold. They have gotten quicker, but I’m okay with waiting if the order is good/​correct. It used to be a 20 min wait, even if you were the only car. Worst SnS around.

This is the worst Steak and Shake in the country. We should have taken our cue from the filthy floor. We were literally sliding on the grease that coated the floor. But we stayed.
As we sat we realized everything was filthy from the floors in the kitchen to the salt and pepper shakers on the table. Disgusting.
We ordered two hot dogs that arrived ice cold. We sent them back. One came back fine but the other was burnt to a crisp. We had it taken off the check and surrendered.
The bathroom was horrible and smelled like the primate house at the st louis zoo.
The server did a fine job. No issues with her.
Skip this one and head to the next steak and shake or other restaurant.

The service at this location is terrible. Seems to be way under staffed. I sat 10 minutes without so much as a drink and finally left without eating. I’ve had food issues here in the past (cold chicken melt as in refrigerator cold!)

This place sucks please do not waste your money or time. Everything was burnt to the consistency that I thought it was a hockey puck. And when you compare with them with how everybody else seems to pull it off and make it great there truly is no excuse this is lazy and pathetic I will never go back I will drive down the road and find another Steak and Shake!

You just can’t beat there burgers and fries but wait you can the price is even better! Sometimes the servers are slow but hey they are over worked like the rest of us.

This is never my first choice for a Steak and Shake, but it does the trick if I am close. Not much more to say.

While I normally love Steak ‘n Shake, this seems to be one of their lesser quality stores, and it seems to stem from some understaffing issues. When we arrived around 4:00PM, there were only a handful of tables with customers, but several tables were not cleared. I could also see into the kitchen, and it looked like someone had just swept everything under the counter and cooking appliances, instead of properly sweeping. Overall, my first impression of the store was that it did not appear overly clean.
The waitress was definitely trying her hardest, but between us, a few other tables, and cleaning, she was having issues keeping on top of everything. I can’t really fault her for that, as she was getting very little assistance, but still, it took a bit longer to order and get our food than I’d normally expect.
The food was pretty good. While it’s nothing spectacular, for it’s price, it definitely was filling and tasted alright. The food at Steak ‘n Shake is a good value.
Finally, as we were getting ready to pay and leave, a large group came in, and the cashier wandered off. Several staffers in the kitchen saw us, noticed the lack of a cashier, but didn’t do anything. After a few minutes of waiting, I yelled back into the kitchen asking them to find the cashier or manager, as we had a good deal of traveling to go, and I’d rather get on the road instead of standing around all afternoon waiting to pay. They just stared at me like I was crazy, and didn’t do anything. Finally after over five minutes of waiting, the manager came out and took our payment.
Overall, if you have only a limited amount of time to eat, I would recommend avoiding this store, as they don’t have enough staff working, which just leads to longer wait times for everything.

Steak ‘n Shakes are all pretty much the same, you’ve been to one, you’ve been to them all.
I was surprised when we walked in that there was literally no customers in the restaurant. It was not a normal dinner time, maybe around 7. But I figured with it being right next to the mall that they would have some business!
I’m going to close with if you really have a Steak ‘n Shake craving and are in NoCo, drive the two miles to the one on McDonnell and you will have better service.

I have been here a couple of times and the food is OK, nothing fancy.
The service really all depends on who you get, some times is good sometimes its is just so-​so.
The food I think is seriously overpriced for what it is.
I hate that you have to use coupons to make it feel like you are getting a good deal.