Tiburcio Vasquez Health Center Incorporated

This clinic sucks. I’m here at the clinic as I’m writing this. Excuse my expressions. But Only clinics that cover for medi-​cal for my kids. There service is sometimes ok. The people at the front desk is rude! As i was just told from the doctor just told me, & saw on her computer the info. They tell u to get here 15 mins before to get checked in but then still have u wait inside for another 30−45mins for the doctor to only see u 5 – 10 mins if lucky. So ridiculous on the waiting time & the crappy time they only give you. There are some nurses that are nice. I also had instructions to call doctor, to refill my kids prescription & the lazy nurses never called back to let us know that the prescription was ready. How rude! The Can’t wait to move them. If I could give a 0 rating I would.

While waiting to speak to someone for an appointment you could plant a tree and watch it grow and Tiburcio will still have you on hold! More than an hour of waiting to schedule? Seriously? Then when you finally speak to the receptionist (heavenly music plays) she also puts you on hold! Uuuugh worst part is that once you’ve waited 45 minutes and that annoying machine still says «you are the 5^th caller in the que» (started at 11) you don’t know if you should just give up or keep waiting in hopes of someone else giving up lol. That’s for medical appointments. Try scheduling a dental appointment! Every freakin time I call they say the same thing, that their schedule is full and try calling next week in case someone cancels, pssshh yea right! I’ve never disliked any of the doctor’s my kids or I ever had, but some of their MA’s make you wanna slap the attitude right out their face. At an appointment for my son when he was still a toddler I remember we had been waiting for so long to be seen & my son had to go #2. I told the MA that helped us and she said I couldn’t take him because there was so many people waiting for a room. TF does that have to do with me! It’s not our fault they overbook and only have 2 doctors for so many patients! Plus I told her where I was going and we had already waited quite a while for her not to save the damn room for us! I asked her how the heck she expected a small child to hold it in for so long if an adult can’t even sometimes hold it in, i asked her if she’d hold it in and she just looked at me surprised. I left telling her I’d never come back and she actually tried apologizing at the end. I was already walking out the building though. So happy I found another provider for my kids, everyone and their momma seems to settle for this headache!

This doesn’t have anything to do with the doctors at this clinic. It has to do with the lady at the front counter. August 29^th at around 2 p.m. I had experience the rudest and most unprofessional customer service ever. The front counter lady was holding a phone in her ear while asking me what I was there for, before I can talk, she then put her hands up at me to tell me to hold on and she had a smirk on her face.
my encounter with this lady kept going for a bit and she had a lot of excuses and even told me to go to a different place Because I wasn’t a patient when I clearly told her at the beginning that I am a current patient.
I just want to say that This lady was rude, unprofessional, and unhelpful.
She didn’t even apologize for her rudeness with the phone earlier.

I been to this Clinic For Many things, most of the Time my Issues were addressed. I have been through numerous Dr’s. Some good some bad. The last few times I been there I been fortunate to have Dr. Kulthia which has been the Best Dr. I have had since I been going there. Everything he has either Perscribed me with or has given his professional opinion about has helped me or Helped heal my Ailments. I am so greatful for Dr. Kulthia he is Young and very Knowledgeable he also tells me the truth of what could happen if I stray away from my medication or my Health plan.
Usually when there is a Dr. in a Low Income clinic they move them on to Bigger Hospitals,
I hope Dr. Kulthia stays here because he really CARES about the patient’s he doesn’t just Herd you off in the 10 min that they give per patient. Because of this Dr. I am able to live normal without pain and discomfort. Before other Dr.‘s were just Perscribing me pain Killers when all I need was anti-​inflammatory medicine.
I thank God everyday that I’m not in Pain and that I’m able to function normally thanks to my Dr.

Graet. Service. People. Very. Friendly. I feel so. Happy. I will. Recommend this. Clinic

This clinic is unreliable. I hv apt for my daughter wed n when we got there they said they called to reschedule my apt coz the doctor is sick. I never got any calls about it n don’t u think they would hv another doctor to help us. So I agreed to reschedule Friday @1 pm. I got a call 2 hrs before the apt saying its rescheduled at 1:30. Wth. So we’re early n waited another 2hrs. then I called the receptionist n she said with a rude voice, that we hv to just sit n wait coz they only hv 2 doctors. Ridiculous ! And we were the first to come but we end up the last to ever leave the clinic. I don’t think they base it on apt time.

I take my mom here for her appointments and she loved the NP that treats her. I also like him and think the office staff is always helpful and very friendly.

I had heard good and bad things about this center. I had my appointment yesterday at 945am. They told me to arrive an hour before to register. I get there at 845am and wait for 10 minutes to be called. I register takes about 10 minutes and I’m told to go wait at waiting room A to be called. I go and just sit down when I am called. They take my weight, height and pressure then im sent to the room to wait for the doctor. I waited 15 minutes. The doctor was very nice and listened well. She sent me to get some labwork done and gave me a prescription. The down side was the prescription. Apparently the place I wanted to get it told me they didn’t accept my insurance anymore. I wish the staff at the clinic would have been more knowledgeable and told me that. Overall I had a great experience with them.

Just a quick bullet point as to why this place may be the worst clinic I have ever been to in my life.
–When I first contacted them, I was told that they were accepting new patients. After giving the receptionist all my info, I was then informed that they in fact were not. This lead to an exchange of phone calls that eventually lead me to someone much higher up, who not only informed me that they are taking patients, but that they could get me in the following weeks. (That was the only positive experience I had.)
–The day of my appointment arrived. They sent me to the urgent care doctor, but I was not informed of this. She diagnosed me with a hernia, and told me I needed surgery. She referred me to a program that put me in touch with a surgeon (I waited over two months just to get a CALL to set up the appointment.) The surgeon examined me, and said that he had no clue why the previous doctor would diagnose me with a hernia, because I had none of the indicators. He sent me back to TVHC.
–So now I’ve got to get an appointment with TVHC again. Never an easy task. But I get one. Ask to see my doctor (I was supposed to be assigned to a physician after my first exam) but was again scheduled to see the urgent care doctor. I showed up form my appointment that day, and was told that the doctor had called in sick and that my appointment had been cancelled. No one called me to inform me of this.
–I rescheduled the appointment. That’s when I found out that they had sent me to the urgent care doctor instead of the doctor I was supposed to be assigned to. Since they sent me back to urgent care, there was nothing that she could do for me other than to personally set me up with an appointment for the doctor I was supposed to be seeing in the first place.
–Flash forward about a month to this most recent appointment. Scheduled for 9:45, they ask that I come half an hour early for registration. I do so. Everything seems smooth, I don’t spend much time in the waiting room before being called back. I get put in the exam room right about when my appointment was supposed to be. I then proceed to sit and wait. And wait. And wait. Half hour goes by, I finally poke my head out to ask what was up.
At this point I was informed that my appointment was not at 9:45, it was much later. I challenged this, and was told that I must have made a mistake. I pointed out that the reminder note I was given as well as TWO reminder calls said 9:45. They asked if I had the note, which I didn’t (I mean… who brings those with them? You figure the clinic of all people knows when your appointment is.)
I had other things to do, and had scheduled my appointment around this. I could no longer wait around. I informed them of this, and asked to be pointed to the exit so that I could leave.
After leaving, I called and asked to speak to someone so I could issue a complaint about the problems I have experienced. I was put in touch with someone who took my info and complaint, and then assured me that someone would contact me early the next week to assist me with scheduling a new appointment.
No one ever called me. So after about two weeks, I fired off an email. Again, was told that someone would contact me. No one contacted me. So I called the person I had originally spoken to about my complaint. She wasn’t in, so I left a message. When she called me back, she informed me that the staff had filed an incident report against ME for «abusive language» and «threatening behavior.»
She would not listen to my side of things. She basically told me that they had witnesses and so their version of events was to be taken as fact, and that what I had to say on the event was not relevant. Never mind the fact that NOTHING they said about me was true. I tried to tell her this, and she kept trying to force the conversation forward, as if my input was not only not required, but not wanted.
I would not recommend this clinic to anyone but the insanely desperate. The only reason I have continued to deal with them is because of my limited options. The second I find a new clinic that is taking new patients, I am NEVER setting foot in there again.

I’ve been here before and the people seem nice. I’m not sure if putting me on hold for 2 hours is their fault but 2 hours on hold to make an appt is ridiculous! I tried finding the complaint center and of course, there’s none… for now. Once I get someone on the line, I’ll have to complain because two hours wait for 16 ppl being ahead of me is beyond crazy. If I were so sick, I’d say screw it, and not go! Yes, they said «due to the long wait time, I should call later» but when you’re number 2 on que for 20 mins, you want to wait because you’ve waited for so long!