T-Mobile

I came in not too long ago for an upgrade & received EXCELLENT customer service! The representative that helped me was Jorge and he was so helpful throughout the whole process. It sucks that other reviewers experienced bad service, but next time ask for Jorge! You will not be disappointed :)

If I could rate them no stars I would. This evening my mother and I were told that the computer was doing an update so we were moved to a different computer. That computer was not working either. Finally we were told that there was nothing they could do for us, and to come back another time. At first I was confused, since there were clearly two other transactions taking place at the time. I asked about them and was told that they were different transactions, that somehow didnt involve the use of the computer. The sales girls and ill say girls because they were behaving like the rude ridiculous chicks from some high school movie, did nothing to attempt to explain, smooth over, offer alternatives, you know all of those things customer service people are supposed to do! We left and I decided to come back and ask for the store managers name and card, only to find the ridiculous little girls having a laugh about the whole situation, how nice! Of course ill never come back to this store but furthermore I will never become a T-​mobile customer, EVER! T-​Mobile you have these wonderful representatives to thank for the loss of my business and anyone I may be able to convince not to do any business with you, CONGRATS! Someone ought to check out these reviews, it is obvious this place needs an overhaul!

OMG, this store lacks simple CUSTOMER SERVICE!
if you are looking to purchase a new phone, do not spend your money here! My daughter and I where miss lead on pricing and spent close to 2 hrs for nothing, a giant waste of my day.
The team in this store needs revamping or put in training on how to treat your customers and to give the correct information upfront.

Ok so i was really upset with t mobile, due to customer service. I went to the one in southland right in front of the escalators to go down to the food court. I had been there a week before the 6s came out and a really nice girl told me that i could buy the phone and just switched to metro but i had to pay the full price. I AGREED. She was so nice to tell me to wait because the iphone 6 would be cheaper due to the fact the 6s was coming .She told me they would be $ 100 cheaper hey who dosent wanna save $ 100?! I waited a week, i went a saturday, so busy and crowed! I told one asian guy i wanted to buy the iphone 6 and switch it to metro he said thats not possible ! I was like wtf ! I talked to another girl idk i think her name is anna i dont really remember she treated me really rude she said that is not possible you have to be at least a few months in tmobile! I told her it is bc her employee told me it was last week ! I decide to go to metro and ask the guy there he said thats BULLSHIT bc he has done it many times! He told be go back buy the phone and i gurantee you it will work ! By the way he was really upset MEE TOOO ! I go back i tell the girl i want it bc the guy from metro said thats not true ! So she sells the phone to me and i ask her is it $ 100 cheaper she says no around $ 60 i told her that one of their employees said $ 100 she replied «shes new she she didnt now what she was doing» wow Anyways metro connected my iphone in like 5 minutes ! I LOVE METRO! My point is BAD CUSTOMER SERVICE! pbly didnt wanna sell me the phone bc since is not a contract maybe she aint getting no commission

These people don’t want to help. I had many experiences with them. Every time I got upset. I have to solve my problem online or go to another store. They are only excited to sell you things, but when it come to solve problems or providing help, they don’t care!

Be very carefully they will promise a lot of things, to do so you do not pay a lot, but when I can back, so they process my corporation discount they refuse to do it.
The store manager was there and he dint do anything to help me. They are only nices at first so they can get your bussenes, but when you came back they treat you like second class people.

I am hotter then a habinero pepper right now. I’ve been a MetroPCS customer since 2003. I finally switched over to T-​Mobile last month. I spent big money in T-​Mobile buying the Samsung Galaxy 4 and a Iphone 5s. The sales clerk circled and highlight on my contract my first phone bill will be May 16, 2014. Why in the fuck did they just suspend my services saying my bill was due April 16^th. Oh hellz not T-​Mobile needs to get their shit together. I ain’t got time for this B.S. They may call Metro PCS Ghetro but they are truly are more professional and you know what you get up front. I want all of my money back and I’m totally returning to MetroPCS.

I have been an AT&T customer for years and when I decided to make the switch out, I went into T-​Mobile to find out what they have to offer. The store manager, Cliff was not only friendly and approachable but extremely knowledgeable and was able to answer all of our questions. When we went in a second time about a week later, he not only remembered us but remembered our situation and the type of plan and phones we were thinking of. There was another female sales person who helped us on our second visit as well, unfortunately I didn’t look at her name tag but her knowledge and service was also excellent. I don’t think our experience could have been any smoother!

Sales Clerk Seemed Like he Didn’t know what to look for on my account, didn’t really help me on my Questions I had to bring to the table.
Just 2 stars for the 2 star customer service in the Southland mall

I went in to the T-​mobile store in Southland Mall because my son wanted to upgrade his phone and I was planning on adding a line to get my younger son a phone as well. The sales associate that helped me was Mirna, she was more than helpful and answer all my questions. I decided I would need to change my plan to accommodate adding my son to the plan. Mirna explained the benefits of the value planes and the classic plans. She went over the pricing with me, how much the two phones would be, and how the two planes compared to my current plan. She was great. I told her I would go home and think about it and she gave me her card. I went home and did research on-​line and called customer care to do more research. I went back to the store a week later and asked for her. She helped us with everything. She even asked us who we work for because she said that T-​Mobile offers a monthly discount to some company’s. My husband happens to work for one of those company’s and we are going to receive a 15% discount every month on our phone bill and they waived the activation fees for the new line.
I have been with T-​Moblie for over 6 years and no one has ever told me about this program.
Mirna was very patient and did not treat us like she was in a hurry. Very helpful in every way.

based on my experience with the 3 reps at the store over the weekend I am satisfied with the results.
To summarize what happened is basically my girlfriend’s family was in the T-​Mobile store prior and purchased phones without doing research. I had come back and requested for the lower pricing to be matched and two devices to be exchanged. It took some explaining and requests but near the end the reps at the location accepted the idea and went ahead and processed the change.
It was an hour long procedure but none the less the guys got the job done and my girlfriend is happy with her new Android phone.
Cons:
I had to endure some wait time, there is no established line and I was becoming frustrated with someone cutting ahead of me for a accessory. Luckily the new employee noticed me and tried her best to assist me.
Thank You for your help… I work for a competitor but T-Mobile’s customer service has always been top notch

So there once was a time when I wanted to be like all the cool kids and went to t-​mobile for a sidekick (was not even in color!!!) and guess what I had to go through the whole retune thing cause it did not work. The years went on and I upgraded (and I had the same issue with all of them!!! buttons not working, turning it’s self on and off, just crappy phones; but hey I was COOL!!). but I’m all grown up now (so I like to think. lol) and I always through blackberry’s were grown up phones so that was my phone. I call to cancel my two lines I have on t-​mobile (been with then since 2004) and it was a whooping $ 400 bucks!!! But the lady (who was so kind) said in her I’m gonna make you cool voice stay with us and we will sell you the phone for $ 89.99 (a good $ 100 cheeper (using this word very loosely then AT&T) so like a well trained pet I stayed. I waited a week yes a whole week for a phone that guess what? Did not work. I spent the day on the phone with customer care who told me to take it to the store, then the store telling me they can’t help me (the phone would not charge so the manger at the store changed mine to his so I will have a full charge, but hello the phone will die before the send my out a new one). So I call and I get one one who claims to be the highest person I could talk to and there so sorry (HAHAHAHAHA) but they can’t help me. so I call 2 days later to see where my new «new» phone is at and they have to «notes» that they had to send me another phone. So I wait 3 more days for a phone I’m having to pay more for (texting and web service) that most likely still won’t work and this is why people say history repeats it’s self.
Learn from my lack of thinking go to AT&T!!!