Safeway

So, I’m not sure what caused a shift in this store but I have to say that I actually ventured in there recently (the ONLY pasta sauce I use is the Safeway Arrabbiata and I NEEEDED a fix!) and WOW!!! This store has really stepped its game up!!! Now, it’s DEFINITELY not on the same level as other Safeways BUT I would say that they have cleaned up their act enough to rid themselves of the «GHETTO ASSED» vibe that they were giving off when I came in before!
It was pretty clean, the produce looked fresh, the meat looked fresh and they did some rearranging and added some new items and perks. I mean it really looked like they actually CARED about their customers.
I also have to give them kudos for having a pretty good selection of microbrews! I mean, seriously, this was an amazing turn around.
I may actually go here a little more often!
YAAAYYYY SAFEWAY!
Good job Ya’ll!

I hate this Safeway!!! The staff is horrible. They literally never had anything in stock. If you’re a vegan I recommend going to the foothill Safeway. They have a lot more vegan options and frozen food. The lines are always long & the cashiers are so rude. They don’t acknowledge you when you’re in front of them and they don’t try to work efficiently. The clerk that was helping me literally ignored me while she was talking to two other co workers about how she broke her phone. Ghetto as hell!

Slow slow slow very slow. Why is this place so under staffed? It’s ridiculous. I wasted at least 20 mins just trying to buy one item. And it’s like that every time I come here. Avoid this safeway!

Awful. Tried to stop by today to buy one thing on my way to work. 7 people in line and one incompetent checker. I left and went to the nice Safeway by my work. Skip it if you have a choice.

Would absolutely love to give a 0 star after my last experience with one of their workers.
Let me start off by saying I have been in the customer service industry since I was 15 years old. I understand and know the difference between good service/​bad service/​no service etc etc.
My girlfriend and I are frequent visitors of this Safeway since it is the closest to her house. Our experience started off no different than any other, even saw our normal checker lady as we walked in (Karen who is AWESOME… but this has nothing to do with her… keep doing your thang Karen!). So as we are finishing out shopping we go to pay and there is a long line as usual, which is fine with us we don’t mind waiting if we have to.
Now we are moving onto KALLIE… oh kallie I hope you are reading this as you sit on your couch surfing the unemployment section of the newspaper. So as she is ringing us up I notice she mid charged one of my items, not a big deal at all, but how many people here want to pay more of their own money for some of their groceries? Maybe you like that, but me personally? Not a fan. So I kindly ask her «hey what is that $ 3.99 per pound item?» As I recall the item she intended to ring was $ 1.99 per pound. So in all honesty not a big deal but when I asked her what it is she gave me the rudest look and worst attitude I have ever seen. She continuously told me how the way she rang it in was «cheaper» and then barked at me when I told her it is not stating, «well I’m new here so you’re going to have to give me 5 minutes!» (Again in a terrible tone and attitude!) After she started mumbling under her breath TALKING SHIT ABOUT ME IN FRONT OF ME AND AROUND OTHER CUSTOMERS I tell her to get me the manager! What a surprise she was useless at that remedial task as well saying how her phone didn’t work (uh news flash there’s a register/​phone/​coworker of yours right behind you!) so again I tell her to get her manager and she dares to tell me that I CAN GO GET HER?!? UM EXCUSE ME?! I don’t work there, you do, go get me your manager!
Long story short, Kallie is NOT a good employee what-​so-​ever, bad days are one thing, but if you’re new then just shut the fuck up, apologize to me about ringing in the wrong item and I’ll bet I wouldn’t have cared paying the difference! BUT DO NOT be rude as shit to me and expect your day to go well. Charging someone for something else because you are incompetent at your job is 100% not acceptable wether the difference be $ 0.01 or $ 20.00 it does not matter. I am paying for what I am buying. Nothing more nothing less.
To Safeway Corporate, help these guys out and give them self checkout lines! Then guess what I wouldn’t be giving you a 1 star bc of people like Kallie.

Only giving one star because Unilocal won’t let you give zero… I have never experienced an employee give so much attitude to a customer before and sit there and argue to validate her own mistake. My boyfriend and I went to this particular Safeway because it’s close to home and this is the one we always go to. This particular day was no different, busy as usual and lines were going slow. When it came our turn to check out, our cashier began ringing in our items. I looked up at the screen and saw an item I was not familiar with and my boyfriend noticed it, too, so he questioned her. KALLIE, the cashier, proceeded to look at the screen then back at my boyfriend before saying with disgust, «You’re really going to complain about 68¢?» My boyfriend told her that the particular item we were purchasing was only a $ 1.00 or so per pound and the item she rung up was $ 3.66 per pound, so yes, he was going to bring it up. Plus, it was an item we didn’t even have in our basket! Kallie started arguing with him and said, «Seriously? You’re going to argue 68¢? I can’t find the item, I’m new, I don’t know where it is. It’s cheaper if I do it this way.» My boyfriend told her that he wasn’t going to pay for an item he didn’t even bring up, so she snapped back with attitude and told him, «Well I can’t find it. So you’re going to have to sit there for 5 minutes and wait» while pointing at him. Then she started mumbling things about my boyfriend under her breath. This is when he told her to get a manager. She said, «My phone doesn’t work. I can’t leave my station. I don’t know where he is. You can go get him yourself.» After that, we asked the cashier behind her to get the manager and the front manager, Sabrina, came over. Kallie told her my boyfriend was mad because she charged us a wrong item and Sabrina immediately stepped in. She fixed Kallie’s mistake and entered in our produce correctly. Afterwards, Kallie did not say another word to us and acted as if she didn’t know how to enter amounts of money on her computer. We waited to speak with Sabrina and were told she would have a conversation about how rude Kallie is. Sabrina let us know that she completely understood why we were upset about the wrong produce and apologized.
Honestly, if Kallie had apologized for the incorrect item selection and let us know that she was new, we wouldn’t have minded paying that 68¢. But the fact that she sat there and argued with us about it, turned me away. It’s customer service like this that does not make me want to return to this location. If you’re new and don’t know an item, turn around and ask the cashier behind you or call someone over to show you. And if you’re going to have an attitude like that with customers, maybe customer service employment isn’t for you.
And just an FYI, the item we were purchasing ended up only being about 30¢. Money is money, and we will only pay what we are asking for. Who knows how many other customers she has done this to. Arguing with customers is no way to keep clients coming back.
If there is a person working at Safeway corporate reading this, please take a visit to this particular store. It’s ridiculous!

This Safeway is just ok. Checking out can be a lonnnnnng process. Not just waiting in line but checking out itself. The staff is nice though they just take their time with everything. It’s an older Safeway and it doesn’t feel as clean and some others I have been to, but this could just be because it’s older.

The Long Lines!!! Even with the 3 is a crowd policy the lines are still longer than 3! What the hell is that? Why is it that you guys have 10 checkouts but 2 checkers? Manager here too cheap to hire more employees… I prefer Safeway to Luckys but I started going to Luckys recently because of the long ass lines… I complained 4 or 5 times to the managers there… Most common response: I dont write the shift schedule. Hire more employees you cheap bastards!!!

Place is worse Safeway I’ve ever been to. Maybe 2 checkers if your lucky. Deli people can’t make a sandwich. Bakery doesn’t have donuts out till 8am on weekends, flower shop is tiny, place needs to close

I do admit, this Safeway location has a limited amount of workers available — all the time. I usually go here mid-​week so it’s quiet and slow. I have come in a few times during the lunch rush from the surrounding businesses, so the lines to back up because, for whatever reason, there seems to only be three cashiers on staff during the day.
Anyways, I usually get rung up by the same employees and for the most part, they do try. They’re patient with the people they currently ring up and do their best to make it quick and efficient. Even the few people working on the floor, they at least try to help. I remember, one employee walked around the store with me looking for the crispy fried onions because the product team had moved around some items the night before.
Overall, I don’t get any better service from the surrounding grocery stores and I like to stock up on points i get to redeem at Chevron too. Something drastically terrible would have to happen to get me to just completely stop going to this Safeway location.

One star because you have to. One star is deserved though instead of NONE because, on a rare occasion, I will have ONE positive experience in there.
For the most part, this store is an old thoroughbred that’s been long past her prime. So long that she’s indigent and the most humane thing isn’t to put her out to pasture any longer, but it’s to put her out of her misery. Quickly and painlessly.
This store is dilapidated and pathetic. The stock isn’t always fresh and appealing, the lines are horrid, and I’ve even purchased expired Three Twins Ice Cream here. Props to the Three Twins company THEMSELVES for making it better and giving me a coupon for a free pint (which I redeemed elsewhere, of course).
The deli leaves something to be desired, as does the produce. Everything is locked up, even the batteries (!!!), which says something about the non-​paying clientele that frequent this location.
There’s also the element of danger, as purses have been snatched in the parking lot in broad daylight.
DO YOURSELF A FAVOR and go anywhere else. If you have to go to Safeway, go to Castro Valley or the Hayward one on Foothill. Or just go to the Lucky’s on Jackson and Santa Clara. That one is also working class, but it’s not horrific by any means.
This Safeway is the last one that you’ll want to hit in a pending zombie apocalypse or natural disaster for sure. You wouldn’t make it out alive because things would be already not fresh or locked up and you wouldn’t have the keys!

I gave two stars strictly for how I was treated over the past in their deli. The older woman is just down right rude and just doesn’t like her job. I actually heard her say she does not like working there. And the younger ones need a lot more training. There is one older woman that Ive only seen a few times but they all need to learn how to behave from her, she’s great.
It can be a hit and miss with the lines and the checkers. They definitely need more people working or available at all times. I don’t know why the checkers are always so pissed and complaining. I won’t say all but most of them are this way. My grandmother retired from Safeway after 40 years and would have been shocked with how bad customer service has gotten over the years.

The lines are always long and slowwwww. I always kick myself for coming here every time that I do. I vowed not to go here anymore. It gives all Safeways a bad name! Not to mention, the produce are hardly ever fresh when I go. I’ve given this place too many chances, and now I go to Lucky’s down the street– At least I know their produce is fresh and that they’ll open another register if there are more than 4 people in line waiting
An extra star for clean aisles

2 People Cashier at a time when there are 5 to 10 people waiting in lines.
They don’t know how to staff correctly here,
If you love to wait in lines this is the place for you!

Always has long lines. ALWAYS!!!
Update: 2 weeks later and sure enough there’s long lines again. I came to buy milk yet it took me 30 minutes because there was only two registers open and about 10 customers in each line.
HIRE MORE CASHIERS PLEASE BEFORE I LEAVE WITH MY MILK IN HAND NEXT TIME THERES A 30 MINUTE LINE!

I usually don’t have much problems at my regular Safeway, but I’m really upset that cashier Kevin doesn’t know the difference between a purchase and a transaction. After spending an hour in the Jackson St location in Hayward, CA, I get up to the register where Kevin proceeds to tell me that I can only 1 coupon because it says limit one coupon per purchase of specified product.
The coupon was $ 1 off of 2 any Spam product. I had 20 cans but he says I have to get 2 of each flavor to use more than 1 coupon. Which makes no sense. There’s no limit to how many coupons, but because doesn’t know the difference between purchase and transaction, he’s going to limit me. Even Target spells it out —
What is the difference between «per purchase» and «per transaction»?
One coupon per purchase means you’re using one coupon per item being purchased. You can use multiples of the same coupon as long as each coupon has a matching item.
One coupon per transaction means you can use only one specific coupon per store transaction. You can’t use more than one same coupon, even if you’re buying multiple items.
I wish they would educate your cashiers on the difference because I’m tired of doing it for them.

Thank you NATHAN for all your help with my cake order! You are the best thing about this Safeway for sure!
:):)

They need to upgrade their organic selections. It’s pretty messed up that you can go to Safeway on Castro Valley Blvd. And the produce is always beautifully stocked, mostly organic– even deals on organic, but then you come to this store and it’s just sad. Maybe stores are stocked demographically or based on sales. Idk… Sucks though.
And the lines… Pshhh. There has been Times where I waited longer in line than I took in the whole store. Unfortunately it’s really hard to do big shopping here

I have been frequenting this Safeway for the last three years. Shopping for myself and my home I have only needed the necessities. I do see that certain perishables I buy here do come close to their expiration or «sell by» date, but not all. What is also a headache is finding someone to assist with picking up razors because they keep all of them at customer service under lock and key. VERY inconvenient
In checking out, Be prepared to wait in one or three lanes which are in use from slow to peak hours. I have approached the counter irritated at times for what I would consider a bit expensive and unnecessary wait. At times I didn’t bother waiting and left.
This Safeway is smaller in comparison to the one off of Foothill. I would say this location is best to come to for the necessities if you don’t mind waiting behind someone in checkout shopping for the week.
As my recommendation, I would like to recommend getting self check outs for this location. One clerk of four to six self check outs. I know it would be much more painless to pick up a gallon of milk, a loaf of bread, or razors for a customer like my self.

This Safeway needs to be revamp. The service Sucks… Ppl who work here needs to changed even management. Deli section is the slowest 1 person helping customers, not only that no acknowledgment. I was getting a breakfast burrito and this lady Porsha omg
she did a sloppy job. Not only she open that oven 6 times to do a breakfast burrito I see how other Safeway deli does she does know what’s she is doing. The worst breakfast ever made. Do they get train before doing this work. She was taking her sweet time. Pls don’t come to this DELI place.
Worst Safeway in Hayward. Foothill is much better. I hope management sees this Unilocal
This place sucks!!! I forgot to add Porsha just dump all the stuff in that burrito I ask for avocado instead of spreading it she just dump dump it. Poor work ethic…