Presto Auto Glass

I wish I could give this a ZERO. These people are incredibly unprofessional. I made an appointment for chip repair, waited for the 3 hours, and they never showed up. Called 10 minutes after the appointment window and spoke to Alex who said, «I’ll get in touch with the technician, and call you right back.» No returned call. I call back 30 minutes later, and he tells me,“I can reschedule you for tomorrow.” He schedules an exact time for a tech to be there. Again… NO call NO show. I call Alex, he answers and says the same BS, «I’ll call the tech and call you right back. I PROMISE.» No returned call. I try him again, and keep getting sent to voicemail. The next day I call him, Alex tells me that the phone system was down (which doesn’t excuse why the tech never showed up for scheduled my appointment time). Again he apologizes. Tells me that they are going to give me a large discount on the services because they’ve «dropped the ball» so many times. He schedules me for today for another 2 hour window, and I waited 1.5 hours and then called. The guy who answers tells me that the weather is an issue, so they probably won’t be coming. Not ONE time did anyone mention weather being an issue. If that was the case (and I understand that it is), CALL YOUR CUSTOMERS. What a joke!!! It’s not on me to sit and waste hours of my time waiting for these jokers to show up. I’ve wasted so much time and energy at this point, and I’m going elsewhere. Whoever I spoke to today tells me that I can’t get the name of anyone OTHER than Alex to complain to, so they get an honest review instead. I know damn well that this is a nationwide company, so telling someone that there isn’t a regional or someone higher than Alex to speak to… is laughable. I flat out said, «Alex isn’t the owner of the company, so there must be someone else I can speak to.» The awesome employee on the phone replies with, «How do you know he doesn’t own the company?» Genius response.
I truly hope that I am a fluke. I see some other reviewers with the same problem, so I’m sure this isn’t just an issue with me.
BEWARE OF THIS COMPANY. COMPLETELY UNPROFESSIONAL/​POOR BUSINESS PRACTICES.

I only gave 1 star because it wouldn’t let me post without rating.
DO NOT even entertain this company. Please save yourself the trouble. I want people to be aware of the bad service these people provide.
They are not professional at all. In my opinion the good reviews must be from friends and family.
I have just been left stranded on Christmas Eve without a car for my trip tonight.
They were supposed to fit a new windshield yesterday. Apparently the guy was on his way to do the job but because of a miscommunication on the phone, instead of him saying I will be there soon to fit your window. He said. You need a new window miss. I thought it was another of the many sales calls I had had that day trying to find someone to do the job. So I replied No Thankyou I have it sorted.
I will take part of the blame for that.
So rescheduled it for today. Christmas Eve at my home 4pm.
It’s a no show. mi am here waiting. I call at 4.10 to see when he will be arriving only to be told that San Francisco Ford do not have the glass to complete the job.
Hello. The guy had the glass the day before. Load of bullshit.
More likely he wanted to get finished early and couldn’t be bothered.
After reading other reviews I should have known better in the first place not to call these guys to begin with. I am so Thankful that I did not go through with the job with them, even though my Christmas plans are ruined. Now I have to find a rental car on Christmas Day.
Always go with a reputable company folks.
This one is not.

They cancelled my first appointment, showed up with the wrong glass to the second appointment, and installed the wrong glass for the make and model of my vehicle on the third visit. After this glass cracked and third party assessments determined this should be a warranty repair they were unresponsive. It has been a year and this is still not resolved. If things go well they should be fine, but if they don’t go well this company becomes a nightmare to work with.

On a whim I called them after seeing good reviews, for a highway rock chip about the size of a quarter. I got an appointment for between 9 – 11 am. They called before to double-​check, then called again when they arrived. Alex was a good chill guy and did the chip repair in like 15 mins. Paid with a card on square through his phone and got an emailed receipt.
Good deal and quick and friendly, will definitely give them my business if needed. He also mentioned that if you have AAA insurance or AAA Premier membership you can get fully reimbursed (AAA insurance) or $ 50 reimbursed (AAA Premier member).

After calling around and getting automated answering machines, and folks who could barely speak English, I was able to find Presto. I called them and Alex picked up right away. Woah! A live person on the phone? Only other company that spoke English quoted me double and a 4 day wait for my appointment.
Alex was able to get some basic info about my car and told me they could have someone at my door in an hour. I scheduled for later in the afternoon and was surprised to see the tech on time.
I had read reviews about techs being late, and although I was home all day, its nice to see a company keep their promise. I guess these guys are under new management since 2014 (as i was told).
All in all, Melvin the technician, called 20 minutes before he arrived, was done in less than an hour and I had a brand new door glass. The tech was able to vacuum out all the little shattered pieces of glass.
I was given my invoice and was able to pay using my credit card. The tech had one of those credit card machines on his phone. Everything seemed to go pretty smoothly. I paid half of what I was quoted from Safelite, and in less time! Would definitely recommend. Already shared them with a coworker. =)

Replaced my cracked windshield, called Presto for a repair at my location. Efficient and friendly service done by Melvin and his company.

If I can give this zero stars I would have called this place five times to get my windshield repaired and the gentleman I spoke to was supposed to call me back but never did therefore this is a very unprofessional business I highly recommend to go with somewhere else

When a business does business correctly, it really stands out in today’s world. I called and spoke to Naz (maybe Nos???) and he was polite, professional, and solved every problem quickly and courteously. I’d had my car window smashed the night before, and called several auto glass places before Presto. They were either closed on Saturday, didn’t have the glass, or the number was disconnected. Presto had my glass, drove to my house to do the repair AT NO CHARGE, did it the same day, AND VACUUMED OUT ALL THE SHATTERED GLASS IN MY CAR. They replaced my window, fixed cracks in my windshield, and did everything in just a couple of hours. They even called me and charged me over the phone after the work was done so I could carry on my day without sitting around waiting for them. I was stunned at the level of service, efficiency, and courtesy from Presto when most businesses make it seem like they’re doing you a favor by having you pay them for work. Presto does business the way it should be done, and I’ll be using Presto for as long as I live in the area.

BEWARE– Called for a windshield replacement. I told them I had full coverage for insurance and the guy on the phone said ‘your deductible is probably 250 or more and we can do it much cheaper for you and you won’t have to call your insurance’ So they quote 214.00. Great!
He gets here and it takes about 45 mins… ok
I start to pay and all of a sudden it’s 255.00 (more than my deductible would have been!!!) I told the guy I was quote 214.00 and he said I must have misunderstood… same thing happened to my friend, when they showed up they have a different price altogether.
So basically they don’t honor their quotes… :-(

After performing a routine windshield chip repair, I called to request a technician redo the job. I explained that I fully understood the chip may still be visible, but that the work did not seem safe or adequate. There was divot in the glass instead of a smooth surface. After the tech not showing, I called back and was given an excuse and an offer for my money back. I declined stating that I simply wanted the job done and that I was not in a rush. The tech again did not show for the scheduled appointment. I then left 3 messages with no return phone call. At this point, I DO want my money back.

My wife’s windshield decided to tango with a rock on the freeway. Result? a lovely little chip… which as we all know, rarely stays little. So, she called around to see about getting it filled before it splintered into a big ol’ mess. She called a few places to check on pricing and ask a few questions. When she called Presto the guy on the phone was really nice and helpful. He suggested that we check with our insurance, because apparently some insurance companies cover this without going into your deductible. Turns out our insurance company is crap and doesn’t cover it. Bummer. When she called back to tell them, they offered to worked out a deal for her. I love good business people!
They sent their guy out to our home in San Francisco. He was prompt, professional and did a great job. They even filled up the teeny tiny ding in my windshield too.
All around a great experience. Nice people, professional service, and a good rate. What more could you want, right?