Massen Arkady MD

This is how unprofessional their staff is. Thanks Inna for confirming your unprofessional business. See you soon

Sorry, but so-​not-​sorry for a 1-​star review. I did NOT get to see Dr. Massen. I’m beyond upset that I was not informed that I will need go arrive 30minutes early to my appointment to complete some darn paperwork til a few days before (while I was on vacation and had minimal reception). I called the office informing that I will not be able to make it if I need to arrive 30 minutes early. The lady told me the next appointment will have to be in November — a month from now. I told her that I do need to see a doctor sooner, but she sounded like could care less… only asking if I want to cancel the current appointment. I waited a month for this appointment just to be told that it’ll be another month to see the doctor. Please train your receptionist to be more apologetic.

I view Arkazzy Massen as a personal friend who treats people from all walks of life. I judge from the perspective of 37 years of practising medicine & he is my doctor. JCH MD

Yes indeed he is a compassionate doctor. Love his bedside manners, very pleasant and respectful to his patients and family. The only one star off, is the wait time to be seen. The staff is friendly, esp Ariana. My mom has been with him for 3 years and his compassionate mannerism is consistent, which is why I went ahead and did this review.

My parents, aged 89 and 80, received the best care from Dr. Massen and his incredible staff, including Arianna. Dr. Massen took the time to explain his recommended care, and helped us through some very difficult transitions including my father’s advancing Alzheimer’s. The practice reminds me of an old-​fashioned Doctor’s office where care and time are spent, and I never felt rushed. The on-​line tools for asking questions and reviewing lab results were also really easy to use. We never waited more than 10 minutes for an appointment, and the office was helpful with several pieces of paperwork that I needed for health insurance claims and work. I can’t thank Dr. Massen, and his staff, enough for their help. I feel more like I can step up to give the care I need to give for my parents with their help! Taryn. Young

When my boyfriend finally got health insurance from his job, I went on Google to search for a doctor close by where we live and would also take his insurance. That’s when I found Dr. Arkady Massen MD. Not only is his office extremely convenient to get to but I was so impressed with him and his staff. My boyfriend Vaughn and I made an appt. and went there in Jan. 2013. Vaughn went to Dr. Massen for severe edema due to his diabetes. Dr. Massen was so professional and took his time to examine Vaughn and also prescribed medications to control his diabetes, edema, high blood pressure, depression, etc… Dr. Massen is very professional, knowledgeable, friendly, personable, truly cares about his patients and their well being and just simply amazing! I can’t say enough good things about him and his staff. They are there to help with all your medical needs. Their office is clean and organized and there’s plenty of parking space out front. Location is convenient to bus routes too. Vaughn and I love Dr. Massen and his staff and we hope he stays around for a very long time so we don’t have to switch doctors.
Thank you Dr. Massen for all that you have done for us. We will forever be grateful to you.

I wish I could say I had actually made it to the office to see Dr. Arkady. Unfortunately as someone trying to establish him as my new General Practitioner, I could not for the life of me get this office to respond appropriately.
I called to ask about making an appointment and they said «fax in the new patient paperwork you can find on our website and we’ll call you when we get it.» I filled out all 9 pages and faxed it in. A week later, no word. I called to ask and they said don’t worry, when they get to my papers they’ll call me. Another week goes by, still no word. I call again and the receptionist asks for my name then says «fill out our new patient paperwork and we’ll call you.» I just told you that’s what I’m calling about!
Finally she finds the paperwork and says «oh yeah okay when do you want an appointment?» I made an appointment for two weeks out (the earliest I could get). Later I had to call to reschedule and they never got my name or appointment correct. Then a day later they called to remind me of my appointment — which I had cancelled!
I finally asked them to please tear up my paperwork and I would find another doctor. I don’t trust an office as disorganized as this when someone is trying to become a new patient, and I wouldn’t want to go through this hassle very time I’d like to see the doctor.

4 stars for Dr Ardady himself and
1 star for the staff and scheduling (wait time)
Dr Arkady is very nice, personable and informative. Its just too bad that this office is always running behind. I have had 2 visits and both times I have had to wait an hour to see the doctor. First time, I waited 45 minutes and since I was not called I approached the receptionist and she was very non chalant about it. As if saying «what’s the big deal, so u waited 45 minutes». There was no apology, only a «we will get you in when we can». That really ruined my mood and when I got to see the doctor finally after an hour of wait, I was trying to say everything to him and get answers quickly so I could get to the rest of my obligations for the day.
I decided to give this office another try thinking maybe this was a one time deal. I went in 10 minutes before my appointment time. The waiting room was packed with elderly patients. I waited 45 minutes again… and approached the same receptionist. It was like de ja vu… same expression on her face… completely non chalant… no apology.
She said: You have to wait another 15 minutes to see the doctor
I said: I have already waited 45 minutes. Is this how this office is run? should I work and extra hour into my appointment times with Dr Arkady to plan the rest of my day?
she said: We don’t plan on the appointments to run an hour late.
I asid: I am sure you don’t. But nevertheless I am now running an hour late for the rest of my day.
She just looked at me. Not even a simple sorry was uttered.
When I finally saw the doctor an hour past my scheduled time, I felt rushed.
After answering my questions, he was ready to wrap it up and walk out to get to the other patients who had waited an hour past their scheduled time.
So I said: What about the results of my ultrasound? can we discuss that?
He then rushed to look at the results and informed me that I was to go to a specialist and have a sample removed to be sent to pathology. REALLY…
When were you going to tell me that? You were walking out for God’s sake. Honestly if they don’t overbook, then each patient will be seen at a reasonable time and don’t have to get the shock of their life as the doctor is walking out.
Also, what is so hard about a simple apology? I am assuming most of dr Arkady’s patients must be elderly and they must not care that they are wasting an hour waiting to see the doctor.

My wife and I have been patients of Dr. Massen over 10 years. He is very caring and thorough. He has sent us to the best specialists and followed our treatments necessary by them. We can tell he and his wonderful staff care about our health and well being. I call it old fashioned health care with modern technique. When he closed his Pleasanton location we decided to continue our relationship and travel to Hayward for our Family Practitioner.
The. Professionalism by Dr. Massen and his staff is the best we have experienced.

Great doctor. I have only had one visit but the doctor and his staff were very professional and helpful. I have never felt so informed about my health and care. he gave me so many great tools to improve my heath and well being. I am very happy with the service. I see why he is so highly rated.

Pretty satisfied with this doctor so far, he is quick to analyze, listens, and his staff are very professional. So far so good.

I have been a patient of Dr. Massen for over 10 years. I have been living with diabetes for 12 years. Dr. Massen has been a blessing. I have listened to every bit of advice he has given me in regards to exercise and controlling my diabetes. To date my HA1C is 6.4 and I’m so proud of myself and he is proud of me. I look better and feel better today than I did at any point in my life prior to meeting Dr. Massen. It’s strange to say but having diabetes has been the best thing that has happened to me.

Phenomenal doctor.

I have to agree with the glowing review Zoli E. gave Dr. Massen.
To cut to the chase, Dr. Massen is the best. You will have a VERY difficult time finding a better doctor than Dr. Massen.
Dr. Massen is personable, caring, and most importantly he is VERY experienced and VERY knowledgeable. He is exceptionally intuitive in understanding what’s going on with me and advising the most practical course of action.
While I always try to be respectful of his time, Dr. Massen takes the time to listen. He listens and helps me to understand what is going on with me. That is a big deal to me, the patient.
Dr. Massen has always been accessible to me. Whether at his office, via email (he quickly responds), and he has called me at home to inquire how I was doing. I’ve called his office and he has personally talked to me regarding my issues. I was not expecting that kind of personal care from my doctor. Wow.
I would say that Dr. Massen practices «practical» medicine. He focuses on what is truly going on with the patient, what I should expect, and includes practical advice on how to take care of myself.
He is big on preventative medicine and makes certain I get the annual check up. He takes the time to put my health and personal issues in the proper perspective. He is exceptional on providing practical advice on how to stay healthy. One example was his dietary advice regarding my diverticulitis. It turned a serious problem into a solution.
When a specialist was needed he sent me to top notch physicians in their specific field. I’ve never been sent out for a bunch of unwarranted tests either.
Oh, did I mention his sense of humor? He cracks me up. He is very good at instilling humor into his practice. His wit helps me, I’ll tell you that much. Obviously Dr. Massen enjoys helping his patients and was meant to be a doctor. An exceptional one at that.
I have been seeing Mr. Massen for about 7 years now. I would not want to see anyone else as my personal physician. I’m 59 years old and I’ve know a few doctors in my day, both as a patient and personally. I honestly have to say that he is my favorite doctor and certainly the most experienced family physician I’ve ever met.
PS — His staff is wonderful and should be given all be given 5 stars too. Courteous, friendly, and very helpful. I’m sure it has a lot to do with nice people working for Dr. Massen.

Dr. Massen just to let u know you’re the only one I’ve given a 5 glowing star because I can’t help it. You are a truly great doctor, smart, efficient, hard working and responds to my high demands 24/7.I hate to post this, don’t want them to take your attention away from me but they need to know that there’s still some great doctors out there and you are the top one of them. Hands down to you.

I have been a patient of Dr. Massen for more than a year. After being seen by a doctor who did not remember who I was, it was so pleasant having Dr. Massen as a primary physician! He always spends with me as much time as I need, and makes sure to answer all my questions. He managed to talk me into doing some preventative measures that no any other doctor was able to do for at least 12 years! The staff at Dr. Massen’s office is polite, quick, and efficiant. I would highly recommend this doctor.

A truly friendly Family Doctor, Dr Massen personalizes healthcare — he engages in conversation, explains your situation and options in language you understand, not the usual medical jargon.
He goes way beyond the regular call of duty in so many ways…
— When you need a specialist, he won’t just give you a referral, will try to find you the right doc both in terms of qualifications and personality.
— He will actually pick up the phone and discuss your case with the specialist, and also acts like «Info central», reminding the specialist of circumstances they may have missed.
— Insurance does not pay for your meds? Most doctors will just switch you to whatever is accepted by insurance: Dr Massen and his stuff will work on getting the proper meds authorized.
— He is accessible electronically, responds to emails fast, often even on weekends. In fact a few times he skyped me inquiring about my Dad’s condition.
— Medication renewals all done by email, too.
In short, he is absolutely the best family physician we’ve had for a long while.

Dr, Massen is a superb diagnostician. More than once he has put me on the right course of action either at visit, on the phone or over the net. He is witty and can be sarcastic if you have been lazy.
He is held in very high esteem by his peers. Sometime ask him where the wit comes from. You will get an interesting answer

I hate going to the doctor. good news, bad news, no news, i simply hate it.
Visiting Dr. Massen is more like going to a debate of wits. He is hillarious. I don’t know if he is so sarcastic and funny with all his patients, probably not the geriatric ladies at least. but he makes me laugh every time and I forget that I“m sick.
I should probably mention that Dr. Massen is seeing my whole family now, because his humor became contagious. Most importantly, I ask him the stupidest questions and he always takes me seriously and answers them without rushing off to see the next patient.
He has 2 offices, Hayward and Pleasanton. In case the name didn’t give it away, Dr. Massen speaks Russian as well as English. To my knowledge they accept most insurances.

I don’t think the family has had a «family doctor» since we lived in Ukraine over 13 years ago. Everyone has different needs, schedules, and insurances… until we found Dr. Massen.
I first started bringing my parents to him because someone told us he has Russian speaking staff, turned out that Dr. Massen is actually from our home town!
Dr. Massen has been an unbelievable support system for my family during the hardest of times. My husband recently died from brain cancer and the doc served as a constant hub for information. He made himself available night and day and responded very quickly. Thank you Doctor for making this transition just a little smoother.
A few things to know: he has a very particular sense of humor, very dry and sarcastic. while his staff is very friendly and sweet, this makes for a well balanced visit every time!