Herstyler

These people should not and I mean should not be selling or attaching their name to any company brands. I purchased the overprice flat iron for 98.00 plus tax just for the free one year, getting your hair curled or flat iron deal. Let’s just say every time I go to get my hair done it’s an issue. I have a picture of my receipt on my phone, it’s either no one is available to do it, they have attitude or I didn’t make an appointment. Oh and the phone number to make an appt no one ever answers. I am contacting the company about them.

Three stars because Bany makes me want to leave positive feedback. She’s great and turned a horrible situation into a nice, calm one. My horrible rant is on the customer service before Bany came to our rescue. I came in about a month ago, and bought some hair extensions that were not cheap in fact they were $ 200. I bought them because the sales associate informed me that with my purchase I could get my hair styled, and with a wedding coming up it would be perfect timing. My family lives in union city whole I live Fairfield, and I drove up today to get my hair done. I had the extensions which are clearly sold from her styler, because they are their brand but left the receipt in my house in Fairfield. I went to speak to Gloria, which I don’t even know if that is her real name, and she rudely told me that without a receipt she cannot do my hair because how does she know that I did not steal them. Accusing someone of stealing is not right, I informed her I had the receipt at home but the original sales person said to just bring in the hair. She then went to say why was I getting upset with her it is not right and she could get fired if she did my hair without a receipt. I asked for the managers number and her name, and she refused to give me her name and the customers hair who she was currently doing said Gloria is her name. I called the manager and he also gave me attitude agreeing with Gloria how does she know i did not steal it. I walked back to the other booth and Bany saw me (having bought stuff off her before) asked me what was going on. I told her about the attitude I received from both Gloria and the manager. And she apologized and told me she would do my hair that it was not right for Gloria to have spoken to me like that in front of other guests and she was sorry for that, but that she wants us to continue shopping with her. My hair is great and I love it. I will return and purchase my products from here, but only from Bany. It is nice to get an honest sales person, and not a young immature girl who accuses me of stealing hair. #beena @herstyler