H&R Block

I made a last minute appointment and they had same day availability. I got there early and the receptionist was polite. My tax preparer took me in early and was very polite. I was pleasantly surprised, specially after reading other reviews.
Even tho I had a complicated multi states return to file, they had me in and out in no time.

Man, such a frustrating and disappointing experience I just had. I don’t like writing negative reviews about businesses but my experience was so upsetting I feel like I have to.
I’m very busy, so I had my girlfriend schedule me an appointment online at the beginning of the week (Monday). It is now Friday and my appointment was for 11:15am. I show up accordingly with everything I need right around 11:10am. I comment to the lady at the front desk I have an appointment for 11:15am. A few seconds of silence and she asks, «are you sure it’s this location?» I’m almost certain I’m at the correct location, so I pull out my phone which has my confirmation on it and I was indeed at the correct location. I proceed to show it to her. Still looking puzzled, she says have a seat and we’ll be right with you.
Weird. Whatever, I have my phone and a magazine, I can manage. 30 minutes pass by and I’m still sitting there. 45 minutes go by and a gentleman in a red flannel walks in and says «I have an appointment at 12.» He is seen within 2 minutes. That made me pretty upset. Oh well, I need to get this done. Another 15 minutes pass by, a lady walks in stating she has an appointment at 12:15pm, and the tax rep actually comes out and greets her.
At this point I’ve already been sitting here for an hour and a half and haven’t been seen. I decide that they have already wasted enough time out of my day and I just get my things, stand up and walk out without saying anything other than «I guess I’ll just reschedule.»
Not really sure what went wrong in my specific case. Everything seemed to be going fine, we scheduled an appointment a few days in advanced, I show up accordingly on time, but somehow I slipped through the system. At least that’s how I feel.
Hopefully a manager or representative will read this and understand how upset I am.