Cool Box Portable Storage

Chris very courteous and professional. SHE called prior to arrival and on time. SHE did an excellent job in manuvering the box on our driveway in less than 15 minutes. Almost a new box too No problems at all. Late posting this because we got the box in December, but we have a several month commitment which works out great for us.
just cant figure out how to post the picture of the delivery here copy/​paste does not work

Great experience with Cool Box. Excellent communication, my box was delivered on time, picked up on time, every came back in tact. Chris was the driver that managed my deliveries, she was great.

Customer representatives was very friendly & helpful. Chris went thru the paper work in detail, she was excellent & pleasant.

We needed to store the contents of our kitchen during our home renovation. Our initial call to Cool Box was very helpful. They assisted us in determine the right size box and term of contract. (Cost per month drops with longer terms if you plan to use your box the full amount of months in your contract). This part of the service meet our needs.
It was the delivery and pick up that went above and beyond. Our location for this storage box wasn’t the easiest location. Our driver Chris Foreman walked the location, discussed the large Redwood and Magnolia branches that needed to be carefully negotiated to set our Cool Box. We agreed on a plan and Chris very carefully, with great patients negociated our obstacle course and set the Cool Box exactly where we planned. Professional, thoughtful and very personable. We will ask for Chris the next time we use Cool Box.
*Setting plywood on paver or gravel drives where the cool box is set can guarantee your location stays pristine. Something my GC took are of ahead of time.

I have been waiting still for one month for the manger/​owner to return my call ! Poor customer service and girls who answer your calls are rude and use profanity language on the phone to.

I’m so impressed Cris Foreman you are so great 10 minutes job to flip the box around with the big smile in your face! EXCELLENT JOB ! YOU ARE BOMB!

this place is awesome — an innovative life saver!!! i’ve been in transition for quite a while. i find one place and think i’ll be there forever, and some drastic earthly disaster happens and i need to move again. however, with cool box, i don’t have to keep moving my stuff in and out up and down. they have excellent, professional drivers who are courteous and always willing to help accomodate my needs/​struggle.
how it works is a driver delivers a huge storage box to your door. there’s 3 convenient sizes to choose from. you then load the box with your keepsakes, lock it, and the driver comes back to pick it up. now you can either store it at cool box’s safe storage yard (for a small monthly storage fee), or have it delivered to your final destination. it’s as easy as 1, 2, 3!!! :) I HIGHLY RECOMMEND COOL BOX!!!
thank you cool box for your professionalism, courtesy, reasonable prices, and innovation!

Initially I thought that this portable storage facility was really great but as I started working with them and they started billing my bank account I was WRONG! When simply asking the staff to change the billing date of my monthly payment (not a difficult task). At first it seemed it was not going to be a problem… until I saw my bank statement after changing the date of my billing! Over three times the amount of my regular bill was charged to my bank account for changing my date by two weeks! When I questioned why… Peggy was extremely rude and kept telling me that «You didn’t pay your bill» When in fact I never missed a payment, I simply changed my billing day. She made me feel horrible and I could barely get a word in edgewise. She did not understand what I was trying to explain and was just reading what was on the screen in front of her! If you happen to get the right person on the phone you might be in luck but watch out because what you are told is definitely not what happens with this place!!! And when I asked to speak with a supervisor, I was told that they do not take phone calls and that I would need to send them an email if I wanted their help.

We absolutely don’t know what the previous reviewer is talking about the free pickup for 50 miles… First off they DO NOT DO any free pickup within 50 miles. It’s only within 15 miles. Because our location was additional 17 miles from Hayward and they quoted us $ 45 additional for it each way. WE called the representative to get a quote and they gave us a number over the phone and then when a send a quote it’s a different thing. They managed to add another $ 85 on top of the phone quote. They mention about a online discount and we never did get any discount on it.
Secondly, whenever you receive a quote, you’ll see there’s not a name of any representative, nothing. There is no direct phone number to any of their storage or operational locations, even on their website You can never reach anyone directly without their customer service (800 number). That itself is suspicious.
So advise is, do your homework and be cautious. If there’s so much dishonesty and hidden information, we only wonder what will be the issues when you actually use them!

A really good deal on storage. Free pick-​up and drop off within 50 miles. Patient and kind driver who brought me the requested size of box and when it was too big for my driveway, took it away and brought back a smaller one AT NO EXTRA CHARGE. They bring you a big white box, you load it with your stuff at your own pace, they take it away again and store it at their facility until you know where you want it delivered. Then they bring it back and you unload it. It’s ideal if you are moving yourself or don’t quite know where you’ll be landing. The rates are super cheap compared to regular storage but you will not have easy access to your stuff while it’s stored at their facility. You can get at it, but you will have to arrange for them to leave it out. It will be in a large stack of other people’s boxes. Recommend.