ClickAway Computer & Verizon Wireless

Out of all the Verizon stores I’ve dealt with Mike Bailey gave excellent customer service! Even though there’s a Verizon store down the street from my house, I wont mind making the drive for good customer service!

UPDATE:
Taki took care of both of us!
We needed to stick with Apple iPhones in order to transfer over out our individual info easily.
We both received new iPhones in unopened boxes
Everything worked out in the end!
I am very satisfied with Taki and his professionalism
Old review:
So… Mike, Taki, and Eduardo are all friendly guys, BUT…
maybe it was our misfortune that my wife and I had …
encountered problems with our new phone purchases…
We came in to upgrade our two iPhones to Samsung Galaxy
Turns out the Samsung Galaxy 4 that my wife bought had issues with the speaker not working
My new Galaxy phone didn’t load up any music videos from my iTunes account
Long story short, I was finally told that they never actually TRIED transferring over music videos from an iPhone to Android before
They told me I was the first!
I hope that Taki can make good by selling us NEW phones and clearing up this mess!
This review CAN change if we can get our new phones to work correctly, or switch to new iPhones
But I will be sure to update this post after my next visit tomorrow

Mike was extremely patient and completely understanding with all my needs and met my expectations with customer service. Eduardo handled all my Technical confusions and they both made a wonderful team. I couldn’t be more satisfied with the customer service and the help that I received. I love my new galaxy s6 and I couldn’t be more happy with my carrier and all the help that I received, two thumbs up all the way.

I received excellent customer service from this store from the very beginning. Mike, Taki and Edourdo were friendly, patient, and willing to explain the different plans & options that would best fir my needs. The promos are great! In beginning my account last year, I was able to purchase a Laptop, tablet, & phone & accessories… the downside is that I had to temporarily leave to downsize things (due to unexpected circumstances) but I would consider reconnecting in the future. Thanks ClickAway Hayward for all your help!

Very friendly staff with Eduardo and Taki. They fix both of my computers and work with me on my budget. Great customer service!

Best experience EVER!!! I strongly recommend visiting this store! Great deals best ever customer service!!!

On the phone with Verizon now. I hate to point people out but I have had sooo many problems since me and my boyfriend purchased these phones. First when we bought them, Giovonni slid my boyfriends card, it charged his Wells Fargo account, and then told us it didn’t go through to the store. Forced me to withdraw $ 800 from the Wells Fargo across the street lol.ridiculous. And they never refunded my boyfriend the money, he had to claim fraud through WF to get the money back! My phone already deleted all of my pictures automatically and freezes a lot. Also, and the reason I am calling, is because i was charged for a completely different account and phone. which I definitely DID NOT authorize. Now collections wants $ 565 for a third account I had no clue about! Yeah, not really happy right now as i have a 750 credit score that could be ruined.

I am an elderly and definitely non-​tech savvy. Recently my LGG2 –like so many others – went into meltdown. Sending it back for service would erase all my files according to LG so I took a chance and called Clickaway. I brought my phone, a thumb drive and a patch cord to the store and saw that it was a Verizon dealer.
Past experiences with Verizon have left me with the feeling that they are happy to sell you phones, plans and accessories but have no use for you if you have a problem.
Not so with Clickaway and Taki. He took the time to go over my problems with the phone, made the download and I am set to return with the repaired/​replaced phone for a reload.
Come new phone time I can only think of one Verizon dealer I will deal with — Clickaway

I recently came in to get a new phone (an iPhone 5s). They were talking about a protection plan when I got the phone, which I wasn’t interested in, but after they explained the free repair and «buy backs» they got my attention. So I went ahead and got it for two years. Unfortunately I shattered my screen, so I took it back and in less than 30min I had my phone fixed! Thank god for protection plans. Geovanni (the manager) was super helpful and gave me great customer service.

This is the slowest place on earth! Giovanni seems to be the ONLY person equipped to replace battery in my IPHONE I waiting an waiting! Run! Do not stop in this place! He has been with one customer for 20 mins! I Ask can I just purchase the battery! The other guy went dumb with the question! I yelled forget it and left! Pathetic service I waited for nothing! It literally took half hour and this Giovanni was
Still with the same
Customer! This place doesn’t appreciate your business

No you have not tried to contact me, if you by contacting me is posting lies under my review than I guess so… I am now just seeing this and L is my middle initial if you want to know my full name than private message me and YES AN EMPLOYEE AT YOUR STORE DID SELL ME A USED PHONE AND WITH OUT MY CONSENT AND KNOWLAGE.

I Went in Last week and was instantly greeted by Arnaldo, I usually pay everything online to avoid the salesman trying to get me to buy products I do not need but actually sold me on a few things that I did need and spent the time explaining and answering my questions. He has Great people skills and I will be recommending him to my friends!

I walked in to the store looking to switch over to verizon from At&t after being there for 7 years. I had been a customer at the old location on foothill and was happy to see they are still in the neighborhood. I was instantly greeted by two of the employees and was able to walk out of the store with my new galaxy note 3 and a few accessories. I really appreciate the help that Arnaldo and Giovanni were able to provide me and i definetly recommend this store to anyone else who is looking to get a new phone and experience excellent customer service

REVISION
After posting my voice on Unilocal I called the number listed below in one of these reviews and in turn she put me in contact with Thomas, I believe Thomas is an Ops manager, who proceeded to make things right. Before the conversation was over I had an expectation of delivery of my new phone. Within 24 hours I have the phone in-​hand and am very happy! When a company makes an effort to make things right I know they truly want my business and would be happy to provide it, simply because I know they will make an effort to maintain my business. How many companies can you say that about these days?!
Thanks Thomas it is greatly appreciated! I look forward to visiting the new location.
Never ever go in this place. I went in to make a payment and was sold and reconstructed an iPhone 4 that I was told was a demo and still under warranty. So when things began to go wrong with it I went to apple and they ran a report that contradicted the salesperson’s story. Seems that the phone was previously owned by a Aaron Franzen (got this from apple) and it was originally sold in June of 2012. I called the store and spoke to the GM who advised me that demo or out of boxes are in fact sold at their store & that they wouldn’t replace my new purchase but repair it! I have had this phone for less than 30 days but more than 14 days do you really think I want a repaired phone?! I want what was promised me an iPhone that is still under warranty!!! So now I have no choice but to file a small claims. I GOTTA TELL YOU LAW SCHOOCOMING IN HANDY everyday of my life… see ya in court VWP!!!

I wanted to upgrade my phone and avoid the long wait from the davis location so I went to this verizon, but I was VERY skeptical going to this store from reading all the bad reviews. To my surprise, they were able to answer all my questions and I felt really comfortable in the store. Also, they did everything so quick and smooth. I think the part I liked best was that at the end of the transaction, they took the time to show me how to use my phone and I really needed that attention and it helps me to this day. Thanks guys

awsome customer sevice they now offer on the spot phone repair Daryl and Katiana were awesome. New management new attitude.

This will sound like a broken record along with all the reviews:
The owner and/​or manager of this store is a scam artist. This store is a sham, with the official look of being a «Verizon» store. They are not a Verizon factory store, but an individually owned authorized store with their own rules, fees, prices, etc. They will not tell you any of this until it is too late and you have already signed on the line. BEWARE!
They charged me over $ 214 for two phones with a stupid rebate and they lost all the contacts and information on one of the phones. They can’t even do a simple transfer of the contacts. I found out everything I needed to know after speaking with the real Verizon on the phone for 45 minutes, including the fact that everything could have been free. I followed Verizon’s directions only to find out that this store has a restocking fee of $ 50 per phone for phones that were out of the store for 2 hours! After having a «discussion» with the owner and/​or manager. I told him that it was a scam and whether I returned the phones or not, they would take at least $ 100 bucks from me, ripping me off. He said they were not in the business of ripping me off and that they only made money from Verizon when they sold plans to people. I noted that since I was only upgrading the phones and not changing my plan that he contradicted his own argument because if he wasn’t making money off my plan, why would he not tell me about the price difference with the phones. Anyways, I ended the argument by telling him that I would get my money back without him. He responded condescendingly, «You do that sir.» After contacting Verizon and arguing about all the deception, confusion, and overall bad service and communication with all aspects of the situation they credited me every single penny. It goes to show that with a little effort we as consumers still have a little bit of power to undo bad business practices.
DO NOT DO BUSINESS WITH THIS STORE AND DO NOT BELIEVE ANYTHING THEY SAY!

Same game as before. These guys are con artists. Shame on Verizon for doing business with them.
First, this store is not owned by Verizon. Their sign misleads you into expecting that.
Second, «free phone upgrade» sounds like a free phone, doesn’t it? Wrong. They tell you the $ 350 price when the phone is in your hand, all set up with your number.
Third, they charge $ 100 more than buying directly from Verizon.
They make their profit on the «restocking» fee.
Sean y is still right. «Bamboozled» came to mind for me too.

These people are RIPOFFS! They bamboozled my fiancée into getting a new phone because she was «elligible» for an early upgrade. They ended up charging her 325 bucks for the iPhone 4 when it costs 199 everywhere else. They charge 75 dollars iPhone restocking fee, as opposed to the 35 dollar fee Verizon charges. They don’t even give you an itemized reciept. It just says how much they charged and thats all their ridiculous rules. I called in to inquire, and Weiss says he told her there would be a price difference but he did not provide her with the cost until after the transaction was complete. Stay away from Weiss and these greedy you-​know-​whats!

Update No2! Still waiting on my refund check. They started NOT answering my calls. I don’t get off BART until 6:45pm so I call them every day at ten til. Now, they direct me to other EVo stores and don’t answer. I’ve left messages for them that they never return. I called Friday and they said to give them until tuesday to figure out where my check is. Today is Wednesday and still no answer. I just called and they said they needed my cell phone number (as if they didn’t already have it?!) and they are gonna call me RIGHT BACK. An hour later. still no call. is it THAT hard to get ahold of the District Manager to figure our where my check is? I THINK NOT. update to follow… since there doesn’t seem to be an end in site.