B&G Appliance Repair Service

B&G provided a quote to replace a water pump and the filter in our refrigerator but they didn’t have either post on their truck. When they returned to finish the job they only replaced the pump and not the filter claiming they didn’t have it in inventory. However they charged us the entire amount. I have since purchased the filter myself (at home depot none the less) and have called them a number of times to have them return and install the filter (and thus finish the job). I think they are trying to fix the problem but they are very sporadic about returning calls and usually take several days, then leave a message, and then are once again unreachable.

Warranty of no use, appliance still not fully functioning
Every time at least 2 hrs late
Doesn’t know stuff, every time keeps on asking for more parts and more money
New, doesn’t know much stuff
Not professional at all.

I called and used this company because it had such good reviews. I am sorry to say I was not as happy as the other customers. Our repair guy came out and quickly determined our built in oven could NOT be repaired and that parts were no longer available. That was fine, since the oven is over 15 years old. However, when my husband asked the size so we could order a new one he was told it was a 24. So we went to Sears and ordered a new oven and when the installer came, he told us we had the wrong size it should be a 27. My issue is giving us the wrong size caused us days delay in getting a workable oven. How could the technician not know to give us the correct size. My husband and I had no idea how to get the size on our own and relied on the repair person to give us correct information. So I am not able to give a good review since my experience with this company was not a good one. Hayrol must have been having a bad day or just didn’t care since he couldn’t make any money from us.

I have used B&G several times in recent months and Hayrol has ALWAYS given the utmost care and consideration to the service calls. He diagnosed the problems quickly and gave great details of the problems and what was needed to repair them. His pricing is more than fair and he will come out at any time day or night. I am so happy to have this repair service and will not be using anyone else. I have also referred B&G to my friends and family. :) I am very happy with this service

I give props to B&G for their hours and being open on Sundays, hence the one star.
They charge $ 40 to have a technician come just to diagnose while other places would do it for free. The $ 40 would apply to the total bill if I use their service to fix the problem however. Given it was a Sunday and no place else was open, I agreed to have them come to diagnose. The $ 40 that could be applied to the total fee was part of the incentive.
Technician came and diagnosed the issue. The problem was a lid switch that needed to be replaced. I ask him to explain what that is to me and he could not explain it and was obtuse about the problem. Keeping referring to something about «the back door» (of the washer?) and «internal component» or some such. I was frustrated but told him to write down the problem and give me an estimate to fix the issue. He quoted me $ 150 more to fix the problem (so the total would be $ 190). I found that to be outrageous and told him if that’s the case I might as well buy a new one.
After asking him to explain to me again what it is exactly the problem is and how it’s going to be fixed, and again not getting a good answer. I told him I would think about it (and intending to get a second opinion) and asked him how much it was to fix the issue again? He then said $ 120 more. Hmmmm interesting. Again I said I would think about it and get back to him.
Next day, he calls me without prompting and said he would do it for $ 100 more. At this point I had a feeling that he was using typical car salesman tactics and decided not to use their service. But I was polite and told him I would take that into consideration. Decided to do a little online research and found out the lid switch costs $ 10 to $ 20 dollars. And replacing it was as simple as un-​connecting the old and reconnect the new after opening up the panel with a screw driver (Youtube).
Needless to say I will never use their service again. And do not recommend it to anyone.

I called B & G to fix my refrigerator. Hayrol came out the same day and was able to diagnose the problem. He ordered the part but was able to temporarily disable the beeping noise that was driving us crazy. He came back two days later and replaced the part. The refrigerator is working great. Very good company to work with and will call them in the future.

I came out satisfied with the service provided by B&G appliance. My Tenants, of a house that I own were having problems with the refrigerator, it wasn’t cooling so I called B&G and a technician came the same day. I don’t know if I was lucky or not but he had the part with him that day, he said that it’s a problem that he meets frequently so the company is always prepared with parts. The job was done that same day within the hour and the food was conserved which is something I am very happy about, specially since food prices can be high. I highly recommend it.

We called B&G repair services when our Whirpool dishwasher broke down. They came strongly recommended to us from a family friend. They were able to come out the same day we called to diagnose the problem. A small knife had broken and had lodged itself in the motor rendering it useless. We were very concerned as to the price and the time that would be involved as we are dishwasher enthusiasts.
The technician was able to diagnose the problem within an hour. He was explained what had happened pulling pieces of the broken paring knife from the motor. He quoted us the price of the part as well as the cost to repair and it was beyond fair and painless.
He informed us that he could pick up the part the next day and be back to install it. As promised he called my husband the next day informing us he had the part and could come over to install it as soon as we would like. Of course we said right away.
He was there within the hour and had the part installed within 2 hours. He left our tile floor spotless and the dishwasher was good as new! We will definitely be using B&G Appliance for all of our home repairs!