Best Western Butterfield inn

Best Western on I-​70… First night good — place is nice & clean, but at $ 125 a night it’s a bit overpriced for a small town in Kansas. In fact, it is the most expensive hotel in Hays, KS. But still a nice place, which is why we chose to stay here. Second day we leave at 10:30 am to visit our family. When we get back to our room, we find our room/​card keys do not work. I go to the front desk to resolve the problem. Without even asking for my name or ID, the MANAGER rekeys my access card for the room I tell her I am staying in. A little concerning, but I don’t bring it up. I return to our room to find that it had not been cleaned. Not just cleaned poorly — not cleaned at all. No new towels or soap, no new coffee, trashes not dumped, bed unmade, etc. As a side note, we also made sure we removed the do not disturb sign from our door before leaving in the morning. I go to the front desk to ask for clean towels, soap, coffee, etc and the manager, not desk clerk, but the manager basically says oops too bad, so sorry and takes 15+ minutes to round up the requested items. We politely ask for a discount, because it’s overpriced to begin with and nothing other than the flimsy, flippant offer of some Best Western points. After getting a couple of towels, a few soaps and coffee, I return to the room to discover I have only been given one package of coffee and have to go back downstairs to the front desk to ask for another pack or two. I reluctantly say I seem to have no other recourse than to join Unilocal,Trip Advisor, etc and leave a bad review (s). The manager again tells me so sorry, doesn’t offer to move us to a clean room or give us any kind of discount. So disappointing and felt like they had no regard or concern for how our visit at their hotel was. We will be traveling to Hays, KS at least once a month for years to come to visit our children & grandchildren and sadly we will never stay here again. Uninterested, lackadaisical customer service left us feeling like a nuisance for even bringing the issue to their attention and simply asking for what we paid for. Very disappointing.

It’s nice but people keep banging their doors like whyyy.
I like it though because everything is new and they have an indoor pool ((:

We’ve stayed here for our family reunions and holy cow is this place a shocker for being a best western!!! Nicest best western you’ll find. This past weekend, we had it booked as did 3 other weddings and the breakfast didn’t lack! Usually when you stay at a hotel and the whole thing is booked, the food at breakfast sucks. Not here. Walls are thick and we were next to elevator and it didn’t bother us (the sound). Good beds and not a noisy ac. Winner. And Brooke was a great welcome face when you walked in! A patient girl, she is :)

This is one of the nicest hotels we’ve ever stayed in! The room was very spacious, clean, and had nice décor and furniture. The beds were very comfy! They brought up a very nice roll-​out cot for my son that was more like a nice twin bed. Our room had two queen beds, a desk, two very comfy lounge chairs with an ottoman, large tv, a closet with a full size mirror, and side tables. And we still had plenty of room. The bathroom was also spacious with a great massaging shower head. The indoor heated saltwater pool was much nicer than chlorinated pools that burn your eyes. They even had four inflated beach balls to play with. The hot tub was also very nice and hot with back massage jets. They did have a free breakfast, but we were sleeping so nicely we didn’t wake up in time to get any (closed at 9am). Great stop! For a great dinner, try Gellas downtown. They have their own brewery with 8+ fab beers to choose from, and the food is top notch.

We utilized this hotel as the central location for our child’s recent college graduation. We had several rooms all well appointed. Breakfast was excellent — Judy the breakfast attendant provided us with great service — she made the waffles and delivered them to our table. Even took a photo for us.
We also used one of the meeting rooms. It was set up nicely, clean, and the staff were quite helpful.
I managed to leave some items in the refrigerator which they held for me to return later to pick up.
Rooms are nicely decorated, clean, beds were excellent.
I’d highly recommend this location if you need a place in Hays, KS.

We stopped for the night. We would stop here again if traveling through. Room was clean and quiet. Breakfast is served from 6 – 9 and plenty of near by restaurant choices. On the downside… The desk help that was working when we checked in did not seem too helpful/​knowledgeable. Also, the fitness center needs attention. One treadmill, an elliptical (that wobbled) and a bike which didn’t work. There is a universal weight system… looked promising, but it wasn’t. They have a nice indoor pool and hot tub as well. If you don’t intend to exercise while your there, you’ll be 5 star happy.

Stopped here on a cross country road trip and really enjoyed it. Very nice and spacious room. Very nice beds. Bathroom clean and well furnished. Breakfast was decent, though the breakfast lady was a bit too wound up about making you a waffle.

Good price and clean. The towels are brown tinted which concerns me. But everything else seems to be clean.

Wow, I always view hotels and the likes as just a place to stay but this one stands out from among the myriad of roadside counterparts. For starters even a basic room was like a palace in size. It was clean and had all the basic things you’d expect. Breakfast was included and a good selection at that. They even had LED light bulbs, which is a plus (though their breakfast spread used disposable items, a minus).
If you’re driving through Kansas and had planned on stopping, I’d either drive extra or stop short to make sure it was this place. Great deal.

Great place. Clean. Nice breakfast for a «freebie». Huge selection. Good stop with babies. Micro and mini fridge in spacious room. Two upholstered chairs & ottoman were great for a place to relax/​stretch out. We had stayed at Days Inn on way out. This was a world apart from Days’ lack of toiletries and tattered towels. Indoor pool was also a plus for road weary tots. WiFi was a bit spotty but over all I was quite happy here.

While traveling on my way from LA to Chicago, we stopped in Colorado for a bite to eat and started debating on how far we could drive the rest of the day. We settled on Hays and started reading through Unilocal reviews to see what we could find and sadly there wasn’t very many. We took a chance on this place and were fortunate to have found a great place with great beds.
Luckily we called around one because it was the last available room because as everyone kept telling us the entire time during our road trip ‘its the season’. There is a continental breakfast and you have to check out at the desk prior to departure.
My one complaint is that when I checked in, I signed up for the Best Western Rewards program and was given a discounted rate but when I checked out, I no longer had the discount. I didn’t notice it until later on in the day and didn’t feel like fighting it because we had to get to Chicago by nightfall. My advice sign up and double check your receipt!

Surprisingly awesome! I was debating whether or not I wanted to check in at Colby or Hays — decided to give Hays a shot. Out of all the other places advertised on billboards for the Hays exit, this is probably your best bet.
Free WiFi, complementary breakfast that’s not bad, nice staff, and swimming pool — what more can you ask for?

Out in Western Kansas, new in 08, and very nice. But what what’s really worth mentioning is the fine breakfast bar the two ladies put out. We’re 3 weeks into this road trip, and this was by farf and away the nicest.