Toys R Us

Called yesterday morning to see if they had arm floaties for 24 month olds and the chick who answered just transferred me without saying anything. Six minutes later some guy answered and I asked him the same question. He told me to hold on a sec and put me on hold for ANOTHER SEVENTEEN MINUTES!!! I had to hang up because it was taking way too long!
We just went to Target.

Good selection and well stocked. Long lines and very poor customer service from most of the employees at this store. I wish they selected employees with more people skills and not so arrogant. Especially from the customer service department.

They supposedly price match so I bought a toy for my son and this chick declined every store I showed her I showed her that their website had a cheaper price and she declined that too. Not only that I went to another one not too long ago and I was purchasing toys for my son there and their employees are rude as hell no customer service at all I’m done doing business at this store

Staff is always great. But things are always hard to find but what do you expect from one of the largest toy stores lol. Store seems to always be in order when i come in not too many toys sitting in the aisles i always get lost in the baby section lol. Typical Toys R Us thats all

I needed to nurse my son and knew Toys R Us had a mother’s room, it was perfect because I needed a few things as well. I usually go to the Torrance location, but this way on my way home. I went into the mother’s room and was appalled at how disgusting it was. The glider (chair) and ottoman that were in the room are both dirty. The chair had dried spit up down one of the arms. The other chair that was in the room had a rip on it and was extremely dirty. The changing pad was dirty and had gum stuck to it. I decided to nurse my son in the restroom thinking it would be better, which it was. I proceeded to do some shopping and wasn’t able to find what I needed and couldn’t find anyone to help. I did find a few things on clearance, which was cool. There were 6 people in line and only one cashier was open. While I was in line I saw 4 other associates walking around, no one offered to help the cashier with the long line.

Great customer service, anyone who goes should personally ask for Geovanny if you need help. He actually has the patience a lot of the employees lack. Love the store!

Customer Service was good, but everything was so hard to find.
I came here to buy some items off a Baby Registry. I enjoyed walking the baby items and felt like a kid walking the toys.
Overall, I like that Toys’ and Babies’ are together under one roof. Will definitely be returning if the need arises.

Thanks for letting me buy an item online for pickup at this store, emailing me that its ready for pickup, and when i get there, tell me youre out of stock

I had such a frustrating time with this company, particularly ordering online. I bought a gift card that was to be emailed to my cousin for a baby shower gift. Long story short, they charged my card, but never sent the gift card! I spoke to several customer service reps that seemed nice enough to help, but didn’t actually do anything. When I finally got a hold of a supervisor, I still did not get the card and asked for a refund, when she told me they don’t issue refunds for gift cards??? Well, then give me my gift card?! After a week my niece finally got her gift card after most of her gifts were already purchased on her registry. You can find the items at this store at many other establishments that won’t dick around with you like they do. Save yourself the hassle!

This place always seems to have fruit flies all over the store. Get it together, people.

Having a child been here often and always the same. You can walk around for 20 minutes trying to find someone to help. Good luck. Saturday, it’s busy and one register open with a long line and wait.
If u must buy from here, save yourself some time and buy online.

I would do 0 star for the store if i could.

I totally see why they have 2 stars. While wrecking my brain to figure out what I can get my son for Christmas I see that toys r us had a lightning McQueen toy that surprisingly he didn’t have. Hawthorne was the only location in stock so I rush over only for them to tell me they don’t have it. Well the cashiers words were «it happens ». Why thank you ma’am, sure cannot wait to wrap it happens up for my angel baby to open. Oh and the man hopping out his car smoking a cigarette that parked in the «reserved for expecting mothers «park was a delight also

I wanna be a toy R us kid
Cant complain big clean and the staff was semi decent for a toy store in this area hahahaha
didnt buy anything tho couldnt find what i wanted

Should be renamed — Everything But Toys…
My first visit to a Toys R Us in many years, I used to go multiple times per week and the changes are drastic and severe, ½ the store is Baby Stuff, about ¼ of the store is bikes, riding toys and Video Games; so that leaves about ¼ of the store with toys, if this was a food item it would be deceptive advertising, going back to the glory days of Toys R us in the 70’s and 80’s every aisle was toys, there were bikes and playsets but the Aisles went to the ceiling and were stuffed full all year long; now the aisles are 8 feet tall but only about ½ stocked.
The store is a mess and they lack selection no wonder everyone is shopping on-​line, you can get what you want usually with free shipping.
Not even worth parking the car and walk in from the lot. You will be disappointed; (unless you are looking for something else besides toys)

I walked into this Toys-​R-​Us in hopes of locating a particular item.
What I found upon walking in was an absolute quagmire of nonsense going on. Kids were running throughout the store with no parental supervision. Toys and stuffed animals were tossed in every direction but the shelves they were intended to be stored.
What made the situation worse was the floor was dirty and whatever patrons are bringing from the gas, tar, garbage filled parking lot on the bottom of their feet is now on these toys that kids are sticking in their mouths.
I did manage to find an employee to help me and direct me to the right area. I found what I was looking for but when it came time to check-​out and pay for said item the cashier lines were just as big of a mess as the store itself.
I do understand it is summer and Toys-​R-​Us is mecca for young children but I was not prepared for what I walked into. It honestly looked like they were holding a free giveaway day at Christmas time. The only thing that was missing was the Santa with the dirty beard in the corner.
After waiting in line for several minutes I gave up. I got out of line and did my part by returning the item I had selected for purchase back where I found and left.
There is zero chance that I ever come back here for any reason whatsoever!!!

Worst store ever! The store is dirty, crap everywhere. The shelves have half the stuff on the floor and nobody cares to clean it up. The customer service was rude and it’s clear they aren’t happy and could care less if you ever come back. I’ll never shop here again. If I need toys are us I’ll drive anywhere rather than come here again.
Fail, fail, fail.

The service was decent, the staff was polite but there was a disconnect. I was looking for this huge Little Tikes Climb N Slide, and this Toys R US was the only one in the area to have one.
Of course it wasn’t out on the shelves for someone to grab themselves. So I had to go to the service desk, and the staff couldn’t find what I wanted. I go on my phone to their and find their store model number because I too work there now. After a few minutes of back and forth bickering between the staff they find it and bring out the set. Once I get the item there are some items rattling around inside and the box is banged up. Thankfully everything was inside when I got to the kids party. Ehh

Good service depends on what time you visit. I had the pleasure of being helped by some wonderful associates during my lunch break.
I was on search of a bike I saw online. When visiting the store, the price was higher than advertised on website. I was granted a price match. Be sure to ask for one!

If I could possibly give «0» star, I totally would. I was getting last minute baby shower gift at 10pm at this store. Products were all over the place, things were very difficult to find and sections were not labeled. It took me a LONG TIME to figure out where items are located on the registry and aisles not being labeled made it even worse. Their inventory was so bad that I could not find most of the items on the registry.
I finally finish and go up to the cashier. He made mistake and rang one item twice. I totally understand that people make mistake so I went over to customer service counter just as I was directed to get it fixed. There was only one person at the counter with few people in line. When another person came over, the original counter person just walks out to take her personal call. They took well over 15 min just to get through 3 people in line. When it was finally my turn, the lady makes a mistake in reimbursement and does not admit. It wasn’t going anywhere so I just left.
Products are all over the place
Low-​no inventory
Untrained workers
Bad customer service
This is the perfect formula for «0» star.