Quest Diagnostics

My first time here. Not too crowded. I did make an appointment even though they take walk-ins.It’s a small lab. with very little space even for
appointment was for 2pm. and found a parking spot. Customer service was excellent. They could not find my order at first in the computer but I did not wait too long before I had my tests
it is better to schedule an appointment than walking
I had a good experience here. Also maybe I went in the afternoon that helped, too.

They don’t care about appointment times or being professional.
I had an appointment and it was ignored. I signed in on time and then spent an hour sitting in the worn down, crowded waiting room before someone acknowledged me and took my insurance card and doctor’s orders.
I could hear arguing coming from the back room, still not sure if it was patients, employees or some combination. A whole lot of drama that is really not welcome at a place that is going to deal with needles and my blood.

After waiting for an hour they told me I have to wait another hour because they close for lunch. What a joke! There are people here with appointments and haven’t been assisted so really it makes no sense to give this place a good rating.

So. Where to start. I’m here now for something that takes 2 minutes. Oh. I’ve been here now for 3 ½ hours. Now they are arguing with my wife about making a freaking appointment. Why don’t they just do their job? I wish I could give them minus stars because that’s what they deserve. Never will I come here again!

1HOUR 45MINUTES. That’s NOT how long it took before they saw me. That’s how long it took before I gave up and left. There were still 4 people ahead of me at that time and my kids were going to be getting out of school. Make an appointment. Might save you some time. Although, they did forget some guy who had an appointment for 45mins. Unacceptable.

This place sucks. waiting more then a hour been here since 8:18am.staff needs to communicate with each other look like they are lost and they need to put more staff on. wtf still waiting. over an hour… it seem like they are taking their time to chat with other patients while the lobby is full… rude staff… don’t come here

Horrible! ! Customer service down the tubes, waiting time 1.5 hours they just take their sweet time. They need to be more organize and be considered with patients they need to realize that without us they don’t have a job. Definitely I will not recommended this office in Lawndale.

great service, the employees were very kind. The process was fast and smooth.

Leslie went above and way beyond in customer service to get a super-​complicated blood draw done including calling some obscure internal labs to get the right codes so I could be in and out the same day. She also did a good needle draw, is super conscientious, and doesn’t take crap from rude customers.
Hooray for great follow through & all the way service — ask for Leslie :)
PS — making an appointment goes a long way due to the neighborhood population.

Short version:
The people in this office care more about their lunch breaks than how the way they run their business affects other people’s health and lives.
Long version:
On a Thursday, my surgeon told me I needed some standard pre-​op blood tests done. I needed them done by the following Tuesday so he could get the results in time for the scheduled surgery to take place.
I work in the Playa Vista area, so over the weekend, I went online to the Quest Diagnostics website and made an appointment to be seen. I received an e-​mail confirmation:
Thank you for scheduling an appointment with Quest Diagnostics. This is to confirm that your appointment has been scheduled as shown below:
appointment Date: Tuesday, July 29, 2014 — 1:30PM PDT
Location: 4477 W 118^th St Ste 102
Hawthorne, CA 90 250‑2256
Conf # BSD13998
So, on Tuesday, I punched out of work (I am paid hourly and have a one hour lunch break., so I was hoping this could all be handled quickly so I wouldn’t miss any work) and drove 10 minutes to the Quest location. Parking was easy and free and I arrived in the dim, dingy hallway outside Quest Diagnostics at 1:22pm. A sign on their door said their hours were M-​F 8:00 am-12:30 pm & 1:30 pm-4:30 pm. However, a small sign with a clock face had been stuck on the door and said, «Be back at 2:05.»
A family with two small children was already waiting outside the door.
I tried to call the office but got a recorded message: apparently, there is no way to get a human at the Quest corporate number, which my call was automatically transferred to.
So, my 1:30 appointment time came and went. Every few minutes, another person would show up and be incredulous that the lab was not open their posted hours. A woman with a 1:45 appointment showed up as well.
A security guard in the building who walked by mentioned this was a frequent event. And having a sign you can put on the door to tell people when you will REALLY be back sort of supports that observation. After all, if you were open your posted hours, you wouldn’t need one of these signs, right?
They finally let us all in at 2:05 (ten people had lined up by this time) and I gave them all the insurance information I had been given, which was the name of the insurance company and the claim number for my case (this is a workers’ comp case). They told me this was not enough since they needed the billing address for State Farm. Really? Quest has never billed State Farm for anything?
I even had the surgeon’s office fax over the order for the test but it was not sufficient for the office manager, so I paid out of my own pocket for the tests. After all, I was supposed to have been back to work already by this time.
As I was seated in an exam room where they were running my card for the tests (yes, they can do that right in front of you on a computer terminal equipped with a card reader in the same room where they take your blood), I politely asked why I was able to make an appointment during hours that the office was closed.
«Sometimes we go to lunch late.»
The blood draw went without incident and was handled professionally. I got back to my desk at work two hours after I left and had to work an extra hour that evening to make up for it. Luckily I could; if I had been a strict hourly employee somewhere else, I could have suffered disciplinary action or termination for staying away so long.
Having been a manager of guest service and customer oriented businesses for over a decade, I think I can say that this is an example of a poorly managed office. Corporate expects the office to be run a certain way and the staff don’t go along with these guidelines. No apology was offered (not even the routine, insincere, «I’m sorry.)» and now I get to contact State Farm on my own to hopefully get reimbursed for the lab tests.
Utterly unprofessional way to run an office and I will never, ever go to this Quest again.

This Quest Diagnosis is great.
I have needle phobia and passed out somewhere during blood work before. Tiffany was comforting and understanding. Her professionalism keeps the process nice and short.
I don’t ever want to have any blood work. But when I absolutely have to, I’m coming back here.

I went to this location several times to get some blood work done. I made appointments online and never had to wait more than 5 – 10 minutes. The staff is very friendly. Will definitely go back if I need more lab work.

i went in for some blood work today. i usually go to the quest diagnostics in pasadena on madison street, but today i was in the neighborhood and choose to come here.
long story short, they tried to charge me 215 dollars for patient responsibility. i told them that im pretty sure i have sufficient funds for my medical to fully cover it.
she insisted on charging me or getting billed later after my insurance company reviews it.
so wait a minute… WHY IS SHE TRYING TO CHARGE ME $ 215 BEFORE MY INSURANCE REVIEWS IT???
i told her i’ll check the bill later and had my blood drawn.
i called my insurance company later on today and found that i did have enough money in my funds to pay for my blood work.
thats fraud what they tried to do to me. thank god i DIDNT PAY UP FRONT LIKE SHE INSISTED.
the quest diagnostics in pasadena never tried to charge me.
you know why?
BECAUSE THEY KNOW WHAT THEY ARE DOING BY LETTING MY INSURANCE COMPANY HANDLE THE BILLING.
i would never recommend this place to anyone… id rather drive to my regular place in pasadena… even if i am stuck in this neighborhood again!
also, when i was at the front desk getting checked in, one of the ladies kept saying, «oops shows how much we pay attention» and kept giggling about their mishandling.
how unprofessional…

Recently went to give a urine culture. I made an appointment on-​line so everything went smooth. Staff was pleasant and took care of business. I also had a chance to see how they handled small frighten children when it came to drawing their blood. A++. Nice and clean environment. Would go back to this location again.