iCracked Professional iPhone, iPod and iPad Repair

Joe is wonderful over at iCracked Professional iPhone, iPod and iPad Repair. I send him my LCD monitors for repair and he fixes them right away at a very good price. I would definitely recommend going here.

I cracked is the WORST customer service I’ve ever experienced. Get your phone fixed with them and guaranteed in a week your screen will pop off. It happened to myself and two of my friends. Lifetime warranty? Yeah right! they’ll charge you another $ 160. go anywhere but here!

I have to say that I was a little surprised by the price at first. But, in looking for similar services to replace an iPhone 6 screen it was pretty competitive. I made my request online and was contacted in less than a minute. Chad was dispatched to me (he came to my office) within 30 minutes, done in less than 20. New screen, new screen protector (for free with lifetime warranty), and great service!

The guy showed up 40 minutes late then told me that he forgot his tools at his house where he lives 30 minutes away and wanted to take my phone with him and bring it back the next day… What was the point of making an appointment if you are going to take it with you to your house? Seemed very shady.

Would NOT use this service. It took Jose 4 hours to contact me. Quoted $ 120 to fix an i5s, cracked screen. Icracked Website Implies that the cost is less than a retail store. His quote was higher! Totally waste of time

Don’t understand why this company has good reviews. I called them after I cracked my iPhone 5s screen. Surprisingly, Drew called me that same day on Thursday. He said that he’d be back in town on Friday and quoted me $ 128 to fix my broken screen, a good price. I wasn’t able to meet up with him on Friday, but he agreed to meet up with me on Saturday. Saturday came around, and I called him two times and texted Drew twice as well. Got no response. I then re-​registered online and quickly received a text. I was supposed to connect with Paul. I texted and called him, no response. I then called ICracked again and was connected with Larry. He quoted me $ 140, but he wanted me to drive to meet him that same day. I responded saying I could meet him Monday; it was Sunday. Also, I mentioned Drew’s price of $ 128. He said he couldn’t meet me, and I didn’t hear anymore from him. Three strikes, and you’re out!
Update — Drew did contact me. He apologized and said that his phone had not been working. I believed him. Also, he informed me that he was waiting on the part to be shipped to fix my phone. By that time, I couldn’t wait and had to go to the mall and get it fixed. It was my work phone after all.
I do appreciate Drew’s effort, and I will keep his number for next time, so that I can give him another chance. I bumped this review up a star simply because of Drew, but the other guys…

I was leaving for vacation and needed to get my iphone screen fixed before I left. Jocob Ward was the itech I got assigned and he was excellent. He made sure that my phone was perfect when I left. I then got home that night and noticed for some reason all of my pictures and videos were deleted off the phone. I called him back and he stay up until 2am trying to figure out why this happened. Turns out it was a really rare side effect and he was able to help me get all of the pictures and videos back. He didn’t need to continue to help me as he had already completed his job but he really went above and beyond! I highly recommend using Jacob Ward with iCracked! Thanks for everything Jacob!

ICracked isn’t all it’s cracked up to be. After submitting a service request and receiving a confirmation email, I heard nothing from iCracked. So I submitted a service email and supplied an alternate phone number. After a twenty-​hour wait, I went to the mall and had my screen replaced in no time. A look at the iCracked reviews suggests to me that they are fallacious, especially given that they all read the same.

Great job, Drew! Even though I found other, cheaper services, they had the attention, focus and warranty that made me feel comfortable.

My son dropped his Ipad2 and cracked the screen. Called up Drew and within a couple hours he picked it up and I was pleasantly surprised with quality of work he did. The screen looked brand new and everything functioned perfectly. I will def. be using this company in the future and highly recommend Drew for all your Ipad/​Iphone etc. Repairs. Also the price was great for the work done as well as. Only one small thing was that the Ipad had small scratches on the back of it which means thr work station probably had small glass pieces that where not cleaned up. Informed him and he offered to fix it but I was so happy about quality work and quickness of the job that I didn’t bother. Thanks Drew!!!

Excellent service! Had a broken ipad, guy picked it up, 2 hours later he came back and it was fixed. He was very professional. I hope I won’t need to use their excellent service anymore, but if I do, I will call Icracked :)

Absolutely fantastic service! After dropping my Ipad and cracking the bejezuus out of the screen, I called at 8 pm and Drew answered! He ordered a new screen for me and we arranged for him to pick it up from me at work.
Drew kept me updated via text and met me at work at my convenience. Two hours later, he dropped my fixed Ipad off. I wish all services were as responsive and customer-​care focused as Drew.
Great service, reasonable price for the service you get. If your iPhone or Ipad needs repair, Drew is THE man!

Just received my iPad back from Drew. He stands by his work. I mentioned some very minor thing I wasn’t happy with. Drew fixed it with out question. His top priority was to make me happy, and he did. Drew works all hours of the day and night. He is somebody that could get you your apple device repaired at pretty much any hour under any conditions. If I have another cracked apple screen I would call him again. Drew is casual and communicative. He is very fast with his texting in getting back to you. I am happy about my service and the finish repair. I got more than what I expected.

Dropped my iPad and cracked the screen, DREW came over in rush hour traffic picked up my iPad. I had an old iPhone whose screen was so badly damaged I didn’t think it was salvageable. I showed it to Drew and he took a look at it and said «no problem» Less than a day later I had my iPad and iPhone back and both looked and worked good as NEW! Would give 10 stars if I could because of the Price and Convenience. Thanks again Drew!

Drew did an awesome job, so excited to have my phone back. He showed up to my office and fixed the screen in about 25 minutes. All that and he was super nice! I would recommend Drew & iCracked to anyone!

Drew is awesome! I dropped my iPhone 4S and the entire front shattered in a spiderweb pattern. Drew came to my work and replaced the screen within 30 minutes. Plus he threw in a free bumper to protect my phone from future falls. The convenience of having him come to me and fix it on the spot was totally worth the $ 85.

Finding someone to fix your electronics can be stressful. You never know if you can trust the person and whether or not your device will be returned in working condition. I googled icracked and decided to take a chance. So glad i did! Drew was great! I have a really busy schedule and he was patiently flexible and was willing to meet me where ever i wanted to pick-​up/​drop-​off my broken ipad screen. His service was speedy, reliable, and trust-​worthy. I have even recommended him to my coworker who just broke her iphone screen. Thanks Drew!
–Victoria

In a rage, I cracked my screen on a Saturday night. I called at 7:30am Sunday morning hoping someone would help me before noon. Seemed impossible. BUT, I got an immediate respond, and by 10:00am, Drew was at my door. He fixed it, and even gave me a screen protector!
It was by far the cheapest. It was by far the BEST service I have ever got!
Thank you Drew! You will get lots of referrals!!!

Drew Galindo is the MAN. I highly recommend this service. My iPhone 4s was dead to the world. Cracked Screen and was on its last leg. Drew came to my office and fixed it on the spot. Its better than new, and it back to being perfect. I am so happy to have my phone back to normal. A+++ Will tell everyone i can about this service.

iCracked is amazingly fast and such a better way to get my iPhone fixed than by going to the Apple store. Apple would have taken at least a week to fix it. whereas this was fixed in an HOUR. Very kind and helpful, I highly recommend this. I also had Drew help me, and he was just great. Definitely worth it!