FedEx Ship Center

Lazy drivers. I was expecting a package, paid for overnight delivery, needed my package that day. My package doesn’t get delivered because I was not home. Of course I am not home, I work every day and long hours, I need it delivered. I call right when I get a notification that it wasn’t delivered to request to have it left at the door. They said it was fine, they can do that. I later get a confirmation saying that it was scheduled for the next day. I was so pissed, I told them to just return the item to the vendor. I am not paying premium to have it delivered overnight so it can get delivered another day. I filed a dispute with my credit card right after. That type of service is just plain laziness.

Some of the laziest women work here… they just stand there and talk and don’t help at all… The other Hawthorne location is a bit better … El Segundo as well

Around 445pm today, I attempt to retrieve a package for a door tag that was left for me. Rosie tells me that my courier won’t be back until after 7. She makes no effort to get up to double check. The door tag doesn’t even have a time on it. So I come back after 7, only to be told my package was already released. Lucy calls Rosie and asks her about my package. Rosie tells Lucy she remembers giving my package out. They both go to the back to look for my package. Thank goodness the other employee, Michael (I think) was so friendly to all the other customers that his presence made the wait less frustrating. More than 20 mins later, They come back out and Lucy tells me that Rosie gave my package to another customer 5 mins after I left at 5pm. Please explain to me how she could release a package that doesn’t even match the tracking number. And isn’t she supposed to check IDs before releasing a package?!? And the person who received my package would have know it wasn’t hers immediately. It was more than 2 hrs later. Lucy tells me to reorder it and fedex will take care of the claim. So of course I ask to speak to the manager. While Lucy gets the manager, Rosie starts talking to another employee. That other employee comes over to me and starts talking. I ask her if she is the manager. She says no and their isn’t one on site right now. Oh really? Is that why Lucy went to get the manager. Get out of my face. So the manager comes out, Jeff. He apologizes about the mishap. I let him know my frustrations. He continuously apologizes for the situation. I couldn’t believe Rosie didn’t even have the decency to apologize about her mistake. So Jeff, sends Jeffrey to retrieve my package. Less than 30 mins later he’s knocking at our door with my package. Needless to say, Jeff and Lucy did what they could to resolve the matter. Michael and Jeffrey were absolute pleasures. Maybe if Rosie got off her ass in the first place this whole situation could have been avoided. I really want to give 1 star, but everyone else made the difference.

The service is horrible.
They don’t even come knock on your door even when someone’s home. They just leave the door tag on your door. And the funny thing is that they don’t pick up the signed door tag the next day. They just leave another door tag.
When I called the 1800 number, they kept repeating themselves that they will try to resolve the issue. BUT THE DRIVER STILL HASN’T DELIVER MY PACKAGE.
Now they are telling me that I need to pick up from the station. They are saying that there’s no way they didn’t knock on the door or didn’t ring the door bell.
I CALLED THEM FOUR TIMES BUT NO ONE DELIVERED MY PACKAGE.
I will NEVER USE THEIR SERVICE

just had a great experience there. I went there to pick up a package but unfortunately their system was down. A very nice customer service man with a good sense of humor did everything possible to help us out. Another lady took our door tag and went out of her way to call in the tracking number manually. Everybody was super friendly in a somewhat stressful situation. That’s what I call great customer service!

I’ve had to come here a couple times for work, and I was inspired to write this review because it’s rare to be in a place that is infused with such a positive environment because of its employees. Michael is just a joy, and being in the store, even waiting in line, is like a privilege because he shines so brightly. A woman helped me this morning who had the same presence. So even though it’s just a FedEx store, it’s a pocket of genuine human loveliness.

I refuse to use Fedex services, but a few companies use Fedex only. Whenever that happens, we always have dramatic problems.
Today’s latest issue:
The day before the Fourth of July, a working day, mind you, the delivery boy decides to take an early vacation without notifying his/​her boss. That is my only explanation because 1) we waited all day at home for the package 2) we left a note on the door expressly telling him that we are home and the entry code 3) we called Fedex three times throughout the day to give our cell phone numbers, door codes, and receive assurances that our packages are on the way. At 7pm, the tracking information listed us as not being home/​unavailable. I checked the door. NO DOOR TAG. I call BS. That driver never even made it to our neighborhood. And, the station, already closed. For the holidays. So, our time sensitive package will languish until Saturday. Assuming the driver feels like delivering after a two day holiday.
Last month’s issue:
Same process as above, but happened on a Friday. Understand that we have always had problems, so we take every step possible to minimize Fedex goofs. This time, not only did the delivery boy not show up at our door (No door tag), he didn’t take the package off the truck after delivery so that it could be picked up at 7pm (as it was supposed to be). I showed up at the station on Hawthorne to be told, after waiting a half an hour while they investigate, that BY MISTAKE, our delivery boy had taken my package to the Airport sorting station… which means I couldn’t get the package delivered on a Saturday which is a normal delivery day for FEDEX because the airport sorting station is closed all weekends.
Would you like me to list out each and every single problems we have had with them? Because it’s been a 90% fail rate.

Have been here several times now, and heard several complaints from customers I assume think are being reasonable. Everything from accusing fedex of ripping them off because they weren’t expecting to pay custom fees for an international package, to being mad that the quote they pulled online for standard delivery was less than what they were charging for overnight delivery. The woman at the counter I dealt with was quick and friendly — and generally nicer than I would be if I had to listen to the asinine nonsense all day I hear second hand in the morning.
Quick tip: if you want to pick up your package at the store DONT WAIT UNTIL THAT SAME DAY TO TELL THEM. This should be common sense. Also, if your package arrives at the store Friday, it’s not guaranteed to make to your house the same day. You can generally schedule a specific delivery day if you don’t wait till the very last second to decide you need special treatment and expect the entire world to shift to accommodate you.
Service is definitely 100% better than the UPS goobers that deliver to my house. FedEx has never left an express envelope with a work credit card sitting on my doorstep.

Thank You!
I basically had my package hold hostage at FedEx since it was shipped on Wednesday and it will not be out for delivery until Monday. Even thought It was delivered to this facility on Friday morning. I called FedEx twice and both time their customer service said I have wait until Monday to pick it up. This is a time sensitive package so I decided to go for broke and went pick it up on Saturday. When I got here I was worried because I there was a line and only one employee working. At first the employee said she is not promising anything but a few minute later she got my package.
In the future if anyone similar problem don’t even bother called their customer service just to go facility because people are reasonable if you talk to them face to face.

I give them 0 stars!
Worse customer service!
Worse delivery service too!
They don’t care about their customers!
–_​_​–
THE END!

Picking up another phone, my smart phone started acting dumb, this place is like DMV only at night, 15 ahead of me, I got really lucky after turning in my Fed Ex not home door tag I was the 2^nd name they called… Yippee-​Ki-​Yay… I’m out out here less than 15 mins.

Today is the day i asked customer service to hold my item. I received a courtesy call today. Stating they will make an attempt then leave my package at the station. I appreciate the call. So i picked up my package as scheduled and it wasn’t a wait. It wad actually empty.. I thought it was government shut down there too. I gave the agent the tracking number I write down from customer service over the phone.
And the agent immediately went and retrieved my item. The staff was very nice and friendly

The driver decided not to leave my package two days in a row even though it read NO SIGNATURE REQUIRED. So I went to Fedex on the 3^rd d expecting to get my mandatory package but was told it’s not there and I just have to wait until they deliver again. I was trying to explain my frustration to the agenayt that I needed that package due to a grand opening but there was no REAL HELP from her. Well, THANK GOD, Annette happened to over hear our conversation and jumped in to help me get my needed package. That’s what call EXCELLENT ser
I appreciate all your help Ms. Anette!!!

Let me start this review by letting everyone know that I have Cancer. My energy isn’t as high as most people and everything I do takes much more effort. I have a brand new distiller that just broke and I count on this for clean water. Luckily the company was kind enough to have me send it back. They had FedEx email me a shipping label. The email states I could print it myself or bring it to FedEx and they would do it for me. I ran out of printer ink and was too tired for another errand so I just packaged up the distiller and drove down to this location. When I got here there was one FedEx employee and a long line. Granted I know I live in Los Angeles, there are lines everywhere. Most corporations only care about the bottom line so scheduling one person on a Tuesday around lunch time to help everyone is normal. They have benches so I just sat down and patiently waited 20 minutes for my turn. When I got to the counter I handed my phone to the employee and she already knew I needed her to make the label. She then says «Oh our scanners never work on phones» I know this because every store has a problem. However I thought she would simply look at the numbers in the email and manually type it in. Nope there are no numbers for her to type in. She began to scan my phone and then said «No this won’t work. You will need to go to a FedEx shipping Office.» I thought I was at FedEx!!! I then said well can’t you print out my email, I can forward it to you. Her reply «Oh no, we can’t print anything here» Ummm so how do all these packages get labels without a printer!!! Again she tells me I need to go to another location that can print my label. I am not trying to direct my bad review towards this employee, but rather towards a fortune 500 company like FedEx that can’t print anything? That’s like a gas station not having oil!!! You ship packages all over the world!!! Did I mention that YOUR email says take it to a FedEX office and WE can print the label for you!!! Did I mention I have Cancer and didn’t want to drive around town looking for a FedEx office that can do what they say they can do? If you won’t spend $ 59 bucks for one lousy printer at your locations for printing the emails YOU send out then simply DON“T SEND ME AN EMAIL STATING YOU CAN!!!
Check out my next review for the a place that did print out me email and ship my distiller out.

I keep getting door tags with my name on them for Fedex packages. When I call Fedex, they claim the package is for someone else and it has been delivered elsewhere.
I asked for a manager and her explanation was that the driver probably had memorized my name and just writes my name on the door tag no matter what the package say. Considering I don’t receive many FEDEXs, I think this might be the weakest explanation I’ve ever heard. But God bless her, she stuck to her guns about that being the issue.
I can’t tell if there are packages for me floating around in the FEDEX system or if my FEDEX driver is Robin Williams from «One Hour Photo.»

I paid $ 15 for two day delivery the driver placed the door tag on the outside of our condominium building, he did not put the door tag on my door or even inside the lobby he placed it outside where it could get rained on and God knows what else. Who looks on the outside of their door. The security guards did not call me. I stayed at home all day waiting for this package because I need it tomorrow morning for work. He probably assumed that I was not home and did not even call. Several staff working here several retired old people here that would have opened the condo door. It is a policy for the security guards to give ups and other mail carriers a key to the lobby so that they may deliver packages but they have to leave some form of collateral such as an i.d. He did have to drive through security to get on the premises so how he avoided getting a key or contacting me is beyond me… he could have told them my name I would have walked to him. No one contacted me. No one came to my door. Then I called and after getting through the computer system finally reached a man in India who told me to drive 11 miles to HAWTHORNE when I live in Culver City it is 11 MILES and it is 5 19 pm it would take me forever. I said NO I PAID 15 DOLLARS FOR DELIVERY ! DELIVERY DOESN’T MEAN ME DRIVING 11 MILES IN rush hour traffic… have been on hold for 18 minutes trying to resolve this matter… how is a man in India going to help me.
UPDATE******************************
They did it again. I ordered another package and they chose to ship it through FED EX Hawthorne… again. They did not deliver this package either. I called and asked to speak to an American this time, I got a very helpful man who took care of everything for me.
THEN …It happened again for the third time, I called Fed Ex and the same man from the second time helped resolve the matter and took care of it for me.
The next morning the shipping manager called me from a blocked number and yelled at me and threatened me. He said I made a formal complaint against him and he was reprimanded, I did not make a complaint against you I said… he just kept yelling at me and I was in tears it was scary. So I called fed ex and did report him this time. Who does that? Who calls a girl… a customer and harasses them?
I am now primarily ordering from Amazon and I am grateful for everyone else at FED EX on the corporate and customer care levels just not this Hawthorne store… they are a bunch of mean abusive people without any common sense. They say like attracts like and birds of a feather flock together… well this store needs a new hiring manager and someone needs to come in and change its ways.

Go somewhere else if possible to mail out your boxes. This place totally sucked. I had to come into the FedEx Ship Center to pick up a package, there were 3 employees working. One lady on the computer, one lady walking in and out of the back room and one male at the register. There was a line out the door and the employees didn’t seem to care. I must have waited in line about 20 – 30 minutes, no joke! Oh and it gets better, while I was in line with maybe 3 people in front of me, the line behind me started to grow, it was getting later in the afternoon and people were trying to get their packages out. Instead of opening another register or any of the other employees helping out, the man at the register started calling the people in line behind me that were holding packages to the front of the line. Now normally, I would not mind because he was trying to send out the packages of the people behind me before the truck left, but the employee didnt even ask or explain what he was doing so it looked like he was overlooking the people that were next in line which he could obviously see that me and a few others in line were getting irritated and frustrated with the lack of customer service skills. Finally, he called me up, he was nice but slow, he obviously had no help from his co-​workers. The whole experience was just a hot mess.

This is a great FedEx shipping center. It is never crowded (when I visit), they provide exceptional customer service and my packages always arrive on time.

I love this FedEx… the customer service rep. with the dredlocks makes the wait fly by.

Line out the door :-/
So I am partially rating FedEx overall, along with this particular location.
So FedEx appears to be a large company that I assume would have many distribution centers across the globe, but maybe I’m wrong. Perhaps it’s reasonable to have my local distribution center all the way in Hawthorne when I live 13 miles away (sarcasm).
I bumped into a classmate here on Friday evening who lives in Culver City and that’s his distribution center too. I think that FedEx should have a few more locations in the Los Angeles area. I mean, I live near the City of Vernon and there are several FedEx centers there! Even the corrupt City of Bell has a distribution center, why can’t I pick up my packages there!!!
Maybe I wouldn’t complain about having to drive to the distribution center if the delivery guy had the courtesy of leaving my package in my patio or heaven forbid even leaving a «doortag» or «infonotice» for me to even know that I missed a package, but that’s too much to ask. The only way I ever know I missed an attempted delivery is because my trusty FedEx iPhone app keeps track of that for me. I mean, what’s the point of paying for overnight delivery when I have to go pickup up the package myself, the FedEx shipping option should be called, «Overnight Pickup 13 Miles Away»…sigh
Or maybe I should get a job there and pick up all my neighbors’ packages, and while I’m at it, I’ll pick up the packages for my classmate that lives in Culver City and deliver it to him on campus!
The guy with dreads that works at the front counter is super sweet. And even though the line was super long I still got out pretty fast.