Candlewood Suites Lax Hawthorne

Like some of the reviews said, the neighborhood isn’t the greatest. With that being said, the hotel is located in a «complex» like area accompanied by 3 other big name hotel, not to mention the 24hr staff and a gated parking garage. I felt safe staying here with my wife and 10 month old daughter.
And. Brian is amazing, he has been working the front desk at nights during our stay and he is very accommodating and friendly. Even though I am a fairly «high maintenance» guest with my numerous requests, he smiled and took care of our needs.
Btw, raiding their little «pay for pantry» has been so helpful. Plus everything’s reasonably priced, which is surprising for LA. And having a kitchen stocked with utensils was a life saver for preparing our daughters food.
A solid 5.

We were delightfully surprised at this hotel. First, we were greeted by a very professional management person. He was friendly and informative. The free parking garage was a short distance & easy to get into and out. The hotel commuter bus picked up promptly every hour. The driver was very caring since my daughter was on a walker. Unfortunately, because of construction at LAX, the bus could not pull up close, so that was a huge problem if you are handicapped.
The morning desk clerk was very helpful providing information on free coffee & pastries and other items available for purchase. We had a very nice room which was clean and had thick, nice towels.
It was only about a 15 minute commute to LAX. There were restaurants within walking distance of the hotel, and the desk clerk offered me menus, if needed.

First let me start off by saying the Hotel is Deff a great deal for the money. I would give this Hotel 4 Stars but the Neighborhood 2 stars. The staff was very friendly and helpful and the rooms were extremely nice and clean especially for LA. If your looking for a nice place, with a small kitchen and close to the subway I would defiantly recommend this hotel just be aware this is not the type of neighborhood you want to go out in at night.

Extremely rude front desk staff and false advertising. They advertised pet fee at $ 12 a night, and when i arrived, the front desk person tried to charge me $ 75 a night for the pet fee. Which is about the same price as the price of the room for the night for bringing your dog along… and they call themselves pet friendly? I of course, cancelled my booking as hotels need to honour their advertised price. Who knows, the front desk woman maybe wanting to charge you more and pocket the money herself. I haven’t come across a more rude front desk service in LA. Why do you keep front desk people who are grumpy, nasty, and don’t know how to provide customer service? There are plenty of other people seeking work out there who know how to greet guests with a smile and to address issues pleasantly. This was not the case at Candlewood suites! Please explain.

Was going to be visiting LA for a week and wanted a extended stay hotel with full kitchen and refrigerator. Had good luck with another hotel on the cul-​de-​sac, so decided to try the Candlewood. Price was right, less than $ 90. The room was small for a Candlewood, but it had all the amenities I needed. Not too many outlets for my electronics, but adequate. Free wifi and secured parking. This has been my 3^rd or 4^th stay in a hotel on the cul-​de-​sac, so I’m getting used to the neighborhood. I would be hesitate to walk around at night, but I went on several long walks during the day along Hawthorne Blvd and never had a problem. No complimentary breakfast, but I prefer a light breakfast such as pastries (there is a bakery less than 100 yards away) and coffee anyway. The secured parking lot has a new twist, it has 5 reserved stalls for respective Holiday Inn Express, Candlewood Suites, Hampton Inn, and Choice Hotel elite members. The close proximity to LAX can’t be beat either. There is also an airport shuttle. Enjoyable stay, and one to repeat if your budget is a major consideration.

Stay here if you like…
–dirty carpets. Seriously, wear your socks or shoes when you’re in the room. I could see previous pet stains on the carpet.
–dirty hardwood. I accidentally got some water on the hardwood and wiped it up. The towel was so dirty I decided to clean the kitchen floors and the bathroom floors. I don’t know what they do to actually «clean» the rooms but they’re obviously not doing a good job.
–insects. A colleague of mine was staying in another room and found cockroaches in his room. He was on the highest floor. I kept getting flies. I have no idea how since the only food we had were eggs & those are located in the fridge.
–dirty towels. The towels have this weird black stain on them. I inspected the 3 large towels provided and only one did not have it.
–dirty sheets & blankets. The sheets had numerous stains and the blanket had a stain that looked like someone urinated on them.
–loud noises coming from the hallway.
If you like any of the above, feel free to stay here. We ended up moving to another hotel due to the lack of cleanliness & bugs.
I only gave it two stars since the hotel is pet friendly and the staff are very friendly.

Not the best neighborhood. OK, it’s LA — near the airport. Whatcha gonna do?
But, it kind of has a trashy feel to it when first coming in. After we got checked in, we went to our room. The elevator smelled of old, stale cigarette smoke. Got to our floor and the hallway smelled of old, stale cigarette smoke. Got to our room and it smelled of wet dog (yes, they allow pets here) and old, stale cigarette smoke. I understand that if you take pets, it’s going to smell sometimes, but I happen to know that they make housekeeping products to remove those kinds of odors. Maybe they should look for another vendor.
And, speaking of vendors, they should probably find a new laundry or something. The towels were a bit shabby and smelled of chlorine. Use bleach much? Apparently WAY too much.
The room was a bit cramped (Queen suite), with the bed put right up against the wall? Really? A room intended for two people and the bed is jammed up against the wall? Because we both use a CPAP, one of us had to go without because (guess what!!!) one side of the bed was jammed against the wall.
Amenities are sparse — two bars of soap and a small bottle of shampoo. No complimentary breakfast, but they do have items for purchase downstairs in their pantry.
Pluses: The rest of the room was spacious (besides the whole bed situation). Kitchenette with large fridge. Complementary coffee in the room. Smallish, but nice TV. LOTS of electrical outlets — major KUDOS for that!
Staff is relatively friendly — some more than others.

awesome hotel! I like the fact that there is a kitchen and cookware provided so cooking in the room is an option as opposed to eating fast food. And washers and dryers are free to use just provide your own laundry soap.
The hotel is clean… the towels are amazing and the sheets smell fresh!
There is a secure parking garage which makes it nice because the neighborhood looks a little rough in spots but our car was perfectly safe as you have to enter a code to get into the parking garage.
The front desk staff is AWESOME!!! Maria, Siad, and Sharon are all TOP NOTCH, friendly and professional. They go the extra mile to make your stay comfortable. I watched them interact with other customers and they provide the same friendly, top quality service to all.
I will ALWAYS choose this hotel when needing to stay near LAX airport…

I’ll look elsewhere when I need a hotel close to LAX. Not the best neighborhood, though it felt fairly safe during the day. The rooms were a bit dated, but clean. They also provide parking in a secured parking garage. There is a vacant lot right next door that appears to be under construction, so if you need to sleep during the day that might be an issue.
The staff were nice and check in was easy. The downside is that there is no complimentary breakfast provided. Candlewood is definitlety a step down from the Staybridge suites.
The only place to get together with colleagues in the hotel is the lobby, with only two chairs. No breakfast area like the Staybridge suites.

It was a decent hotel. nothing extra ordinary. There’s wifi in the room and parking in a garage. The bed was clean and tidy. There was also a kitchen and a tv in the room .
Customer service was ordinary as well. I would have given them a better rating If they had gone the extra mile to make the customer happy and mailed me the phone charger, that I forgot in the room, for free.

PERFECT!
Let me just say that the reviews here are quite accurate. I ended up as a guest here at Candlewood Suites for several months as I was transitioning with work from the East Coast to SoCal. This was by far the best hotel experience! The staff is top notch and so accomodating. My favorite was Maria at the front desk, so professional and such a sweetheart! This place is so clean and always smells fresh when you walk through the door. Rooms are cozy and equipped with everything you might need, and the complimentary laundry is really a nice touch. Absolutely everything you might need is in the area including L. A Fitness.
Thank you so much Candlewood Suites for making my extra long stay such an enjoyable one!
Kendra:)

This is a fantastic little hotel. My husband and I were in town for «The Voice» auditions, and we had not made reservations in advance. This hotel had availability on a Tuesday night, for $ 95. Considering the room had a full-​size refrigerator, stove, dishwasher, microwave, flat-​screen TV, queen bed, free Wi-​Fi and spacious bathroom — I consider this a bargain. The staff was helpful, friendly and welcoming. There is a outdoor patio with a grill for guests to use, and a small convenience store, where you can get a can of soda for 50 cents, a small bottle of milk for $ 1.50, and various snacks and toiletries — all at a reasonable price.
Our room was on the first floor, and unfortunately, the window drapes did not close all the way. Our window faced a wall, so it wasn’t a huge deal, although some maintenance staff members did walk through the walkway (which was gated, I believe), by our window to get to the dumpsters. So that was a tiny bit off-​putting, but the guys only walked by once or twice, and during daylight hours, so it wasn’t that much of a bother.
The bed was comfy, and I literally had the best sleep that I’ve had in AGES. I’m only bummed that I don’t travel that often — but from here on out, Candlewood will be my first choice of accommodations whenever possible.

Room was Very clean and spacious. Bed was firm and comfortable. I like the fact that they don’t nickle and dime you for everything. For my rate I got free internet access, free laundry, free parking…
I also liked to pick up stuffs from their store in the lobby as it was well supplied with reasonable prices.
The only reason I took one star down was because it can be difficult to find spot in parking garage late at night, computers at business center were not working and one washing machine was down during my entire stay.
Overall, 6 nite stay there was pleasant and i will definitely come back to this hotel.