Caliber Collision

Worst service ever for the second time i went for body repair due to an accident. Had electronic issues and dead battery when my car was returned a month later. My left front tire was rubbing and that wasn’t happening before I came there. I did not receive my car in the same condition it was in before my accident. Car had more problems then when I dropped it off. I asked them to put a new hood on my car and received my car with dents in the hood. All they said was your car was like that when we got it. They did not finish repairs and returned my car to me a week later then projected. They say there work has a guarantee but they won’t fix the mistakes they made. Very poor service and they are smug over confident and rude their work sucks. unprofessional at the least

I took my car in for a bumper repair and 3 weeks later I called them to see what was taking them so long and they told me «tomorrow by 3:30» and the next day came and told me the same thing for about 4 days until I got fed up and turns out they lost my bumper and they told me they will replace it with a premiered bumper and won’t paint it and they won’t put it on and I’ll have to do it myself !! Bad service !! Except the front desk girl she was nice.

The receptionist was amazingly patient! Serviceman, Luis, was professional, patient with me and kind. I know I’m a meticulous person and Luis took my concerns seriously and executed ALL of my requests.
I rated them 4 stars because you can faintly see a paint outline stain where the work was done… not perfectly done but good job nonetheless.

Update: they returned my car to me still scratched up and with the gas engine light on. When I told them that the light was on and I had given it to them at a quarter tank the response I got was «Rub the scratch with some water and our service lead said that you dropped it off with the tank light on» … First of all, water doesn’t get off paint scratches but thanks and secondly, I’m the owner of the car AND i have a picture of the tank light when I dropped it off (i’ve had poor experiences with other caliber’s in the area so I am meticulous with them) so nice try.

I walked into this Caliber Collision after an accident I had on my Dodge Journey. There was damage to the front bumper of my car and was forced to pull the bumper off in order to be able to drive it without dragging the bumper. My insurance company recommended this place and I came in. I was greeted by their receptionist, who was very nice and professional. She was able to pull my information quickly and had Paul finish assisting me. Paul took a look at my car and assured me it would be taken care of. Paul contacted me via emails and calls to keep me updated on the process and status of my vehicle. They are extremely professional and helpful. If you’re ever in a fender bender do not hesitate to come here, they’ll treat you and your car right.

My car insurance company recommended Caliber and I was kind of hesitant because my car is a 2014 BMW and I wanted a shop that was going to do an impeccable job. I ended up going there, and the customer service was amazing and so was the work. Plus it’s backed by a lifetime warranty. I specifically worked with Paul and when I went to pick up my car, he told me it would be a few more minutes they were going to wash the car for me. I told him that wasn’t necessary I had a lot of errands to run and just wanted to leave. The manager David spoke to me saying the detailing of the car wasn’t up to their standards so I should pick a day that was convenient for me to come back so they could detail the inside/​out for free. I went back the following week and dropped my car off. It looks just as great as when I got it from the dealer! Thanks Paul for making this unfortunate car accident such a breeze to deal with!

About two weeks ago I got into fender-​bender. My insurance asked me if I wanted to try Collision Auto Center. I Unilocaled it, and all the wonderful comments that people have written about them seam too good to be true.
For the first time, I can say that the rumors are TRUE!
Their customer service is really GREAT. We came to their Hawthorn location. Diana Maldonado, their office manager was attentive to my vehicles process. She explained everything that I was signing and even offered coffee & water to me and my wife.
Then came Luis, the adjuster he explained in detail what was going to happen to my car, step by step. He informed me that he would also be loading pictures of the progress of my car. He was adamant about informing me via phone and e-​mail about the progress of my car.
Will recommend to friends and family!!!

Last week I sustained damage to the rear bumper and cargo door to my Tahoe. The folks at Caliber were very friendly and professional. They explained every step and kept me notified daily of the progress being made to repair my vehicle. From the people in the office to the guys in the shop, hands down the best!!! When I got my truck back two days later, it was like brand new!!! I would recommend these ladies and gentlemen for whatever repairs a vehicle needs to my friends and family!!!

The staff was very pleasant and professional. I was very pleased with the level of service I recieved. I would totally reccomend!

Someone rear ended me of course. So my insurance company (State Farm) refered me to the nearest collision center…*side eye* friendly staff I must say, but whomever repaired my vehicle didn’t do such a great job at ALL! The bumper and trunk were to get repaired… Everything came out fine EXCEPT they didn’t replace the side panels… Also, they went into my custom box in my trunk and alter something’s
which in all they had no business even touching… Ultimately, I have been back to this place over 3 times within a week. I am now waiting on them to order the replacement parts for the bumper and I am driving my car with missing parts. I’m sorry I had A horrible experience with these people and I am the type that takes great care and pride of my vehicle so when it is damaged it needs to come back to me like it was before the damage occurred. A total inconvenience on my end and I will NEVER refer ANYONE to this particular establishment. Oh and of course all Luis could say was «I’m sorry.»

Thanks to Joe, who made my car look like new again, and to the entire staff @ Caliber Collision who treated me with respect, and even allowed me to pick my car up on a Saturday because I was traveling that week. The work was well done, reasonably priced, and completed in a timely manner. Additionally, I received email updates as my preferred method of contact, which was a plus for me.
I can’t recommend them enough!

Unfortunately someone ran into the side of my car. My insurance company had my car towed to Caliber and they’ve been great. They kept me informed through every step in the process of getting my car repaired. Just got it back and it looks good. I can’t complain.

Incredibly helpful and nice staff — Paul was especially helpful. I was referred to them by my insurance and they were great. I’d recommend them 100% and will be back to bring them my business anytime I need it. although I hope I don’t! :)