Mattress Direct

Purchased a mattress quickly, got it delivered the same day, had not had any issues with the mattress yet! Perfect for a college student.

Some of the worst treatment that I’ve ever received at a store:
My wife and I went in to purchase a mattress. The sales associate quoted us a price of $ 2,150 and explained that we had 30 days to exchange our mattress if we were unhappy with it. They were having computer issues, so they were unable to print out sales documents and policy documents, for us to review/​sign.
A couple of weeks later we went in to exchange the mattress, because the one that we purchased was too soft. The same sales associate helped us pick out a mattress that was $ 1,600, but said that we had to wait the full 30 days before we could exchange it.
About a week later we received a bill for $ 2,680. We went in to discuss the bill and to exchange for the firmer mattress. First, the sales associate told us we could do an «even exchange» for the $ 1,600 mattress. I kept pressing her, and she kept dodging the fact that they were trying to have us pay $ 2,680 for a $ 1,600 mattress — no refund. Apparently that was part of the policy that didn’t print out when we were in the store! We then spoke with the manager, who said there was nothing he could do, because the $ 2,680 bill was financed from a bank — it was out of his hands.
My wife and I are extremely unhappy with the way we were treated. And have essentially been stuck with a bill much higher than we thought we were getting. I would highly recommend purchasing a mattress somewhere else.