Advanced Technical Repair LLC

Brought my car in because my reverse kept popping out of place and had the entire transmission replaced.
Two days later, I got stuck in snow because the reverse began popping out of place again. The owner/​mechanic, who admitted to replacing the old transmission with a used one, was fair and agreed to take another look at the car.
Although this was a bit inconvenient, I agreed. He did not attempt to charge me since the problem persisted though it had been paid for. A few days later I got it back, but was warned by him that one of his rookie mechanics spilled some kind of fluid all over the transmission when he was inspecting it! What?!
Anyway, a few days later, the reverse continued to pop out of place. So I called to ask the guy to please fix this once and for all. He agreed, but this time insisted on charging me for taking another look at it!
I stated my point that this was the third time around and the transmission was still popping out of gear– that the original problem was still there, but he refused to take responsibility for a job badly done. Stating that «from a consumer’s perspective, I understand your frustration, but from mechanic’s perspective– it’s a different problem.» Not the most inviting customer service logic.
Plus, I don’t know, but in the reality I live in, if you get a kidney transplant for a bad kidney, that kidney should be functional and not exhibit the same issues as before. Not my best analogy, but you get the jist.
Anyway, I gave him ample opportunity to do right by me, but his obstinacy wouldn’t budge. Ergo, I can’t, in good faith, recommend this place.

Great place! I’ve needed a few «emergency» repairs, shall we say, and they’ve always been very helpful and timely. They even have a great rental car deal which I just needed to use. They are also knowledgeable (my car is an Acura and one of the mechanics used to work at Honda) and friendly. I have no problem giving them my trust (which doesn’t come easy with car mechanics). My dad is a big car guy, and they’ve even spoken with him on the phone about repairs to my car. So again, great place!

Pros: Pretty relaxed about payment. They will let you pick up your car after hours and take checks slipped under the door.
Cons: Don’t know what kind of car they are working on. I brought my Hyundai Elantra in for some repairs, but I got a call saying they were having trouble getting parts to fit. Went in the next day to pick up my car, and they said that they had to put the original parts back in because bone of the multilple parts they were working. On my way out I saw on the bill (?!) that I was driving an Accent apparently. Also, I was charged $ 70 to patch a tire that needed to be replaced. Will not be going here again.