Member Solutions

This has got to be the WORST billing system our company has ever used. We switched to Member Solutions with high hopes but it turned out to be a huuuuge let down.
For one, their customer service sucks! We were promised one point of contact. Instead, they had us going from person to person before we could actually ask a question only to give us the runaround. We had a lot of unanswered emails and when they did reply, they took forever to get back to us.
As a billing service, also give it one-​star. We had A LOT of people not billed on time, people getting overcharged, and even people who weren’t getting charged so we had to settle payment issues with our members ourselves. We had a lot of unhappy members as a result.
Also, there’s practically two services: Member Solutions and My Volo. They do not operate together so we had to constantly go back and forth. As a result, there were a lot of inconsistencies in billing, reports, payments etc. They’re basically two different companies, each with the same horrible service.
Finally, we decided we would no longer do business with Members Solutions/​My Volo and switched to a different company. It’s so much easier has good customer service. However, even though we are through with Member Solutions/​My Volo, they keep billing us! So they’re still giving us trouble even after we got rid of them.
My advice, don’t bother with Member Solutions/​My Volo.

Working with MS was a customer service nightmare. When our business signed up to use their service, we were promised a comprehensive point-​of-​sale and lead management software solution (MyVolo) and full billing and account servicing (Member Solutions.) What was not disclosed to us was that the software company (MyVolo) had only recently been purchased by the billing company (Member Solutions) and the two were practically acting as separate entities. This turned into a customer service nightmare as there were two completely separate CS departments that did not communicate with each other. On top of the immense amount of CS issues, the software was only partially functional with the billing side and thus many members of our business ended up with double charges, over charges, etc. Furthermore Member Solutions did an incredibly poor job of collecting payments from our members and ended up causing a massive deficit in our monthly income. We later hired a part time account manager who worked independently to collect over $ 10K in overdue payments in a matter of weeks. Something MS could not do in months. On top of all this, their Customer Service reps (Tyler) were incredibly rude and unhelpful. Steer clear if you value your customers and your sanity.

I really don’t recall ever hearing about this company, and it sucks. I feel like I got scammed.

What more can I say other than what’s been said over and over… If you find a gym, martial arts studio, etc. that uses Members Solutions for billing PLEASE look elsewhere. From my history and the history of every other comment here, please take heed and save yourself from future aggravation and loss of money. It’s not IF you will have a problem with Members Solutions, it’s WHEN you will have a problem.
Delaware Jujitsu is great but I will join another gym once my shoulder heals. I want no part of Member Solutions, all they do is cause problems for members, NO solutions.

If I could make this rating less than 1 star I would. Ineffective programming team, programs riddled with bugs and hiccups. Inaccurate, misleading consumer billing. Every software update I’ve been through with them is a failure. They don’t test their «updates» before releasing and use the customers as the goat for testing.

This business is a HUGE SCAM. Their customer service is pathetic. I would give them –ve stars, if I can. If you ever have to use this business (believe me, if you have a choise, you won’t. But some businesses collect their fees via them and you don’t have any option but use them). Talking to representatives on any given issue is waste of your time and their supervisors are even horrible. I would NEVER buy service from a business if they asked me to use membersolutions as their payment service, no matter how good their business might be.

Steer clear of any company that utilizes Member Solutions as their billing company. My son left for boot camp and had to cancel his membership. The Rep said that they would close the account once they receive his orders, and that it would be retroactive back to his ship date. The did cancel it, but they refused to reimburse the payment that was taken after his ship date stating that the rep gave me wrong information. If that isn’t bad enough, apparently because my son isn’t a minor, it was a breach of privacy for them to discuss his account information with me at all. And they even ASKED if he was a minor and I said no, and then ASSUMED that I had a POA. So if you care about your money and your privacy, Run far away.

I have been using Member Solutions as our billing company for about 12 years, and have been very happy with their service. At the core, this is a company that handles electronic billing for monthly tuition payments. If there is ever a problem, such as a declined charge or expired credit card, they contact the customer and resolve the problem. It frees me from having to spend time on billing, and allows me to focus on what I want to do most, which is to teach martial arts and run our school.
Are they perfect all the time? Of course not. Nobody is. But every time I’ve had an issue and spoken with our rep, it has been resolved to our satisfaction. There are many other billing companies out there and I get offers to switch, but I’ve no reason to switch. Member Solutions takes good care of me as a client, and for that they’ve kept my loyalty for the past decade. I plan to continue with them them for the foreseeable future.

I’m from small business and have been affiliated with Member Solutions since I opened up my Martial Arts studio almost five years ago. To this date I have had little to no complaints with the impeccable service that they provide. MSI team members are more than willing to work with me and accommodate all of my requests. I have had nothing but a pleasant experience while working with Member Solutions. I would highly recommend them to all other business owners looking for an amazing billing company!

Member No-​Solutions is a more fitting name.
Obviously I’m not the only person who thinks Member Solutions sucks! Perhaps they are great for the businesses that use them but for that businesse’s customers — it is horrible. Personally I will never sign up to a business again that uses Member Solutions services.
Legally, I agreed to a 12 month contract for the services I wanted from a business. 4 months in a little bit of life happened and I could not continue using the businesses services. I reached out to Member Solutions to see if I could pay an early cancellation fee and received the follow response:
— — — —
An early cancellation fee option is not available.
There are eight payments remaining on your account.
If we can assist you further, please contact us at 888−277−4408.
Regards,
Cynthia Ross
CUSTOMER CARE PROFESSIONAL
Member Solutions
P: 888.277.4408
F: 267.287.1101
— — — –
Like I said, I signed up for 12 months so I’ll take my medicine but I will NEVER give money to a business that uses their services again.

this company is on the fast-​track to hell.
trying to save money to start a family, giving them three months advance notice of cancellation, and still they claim that I auto-​renewed, and need to give proof of moving. this is a scam, and should be illegal. do yourself a favor and avoid these folks. i don’t know how they sleep at night doing what they do.

I will avoid this company in the future if at all possible. Of course, like many other useless contracting businesses who only care about money, they did not notify me at all when my contract was about to expire. Instead, I was forced to honor an «open automatic renewal» contract even without any automatic renewal option ever being checked off on the contract. The company would NOT allow me to cancel over the phone, despite requiring me to provide them with all of my contact information and account number. They informed me that they require 30-​days written notice (via fax or e-​mail) for cancellation, with no exceptions, which is simply a way to rook people into paying them for an additional month prior to the cancellation going through. And on top of that, you will receive an automated e-​mail in response from them notifying you that it will take them an ADDITIONAL FIVE BUSINESS DAYS to process your cancellation request, even if you just spoke to them over the phone. When in reality, this could have all been solved in seconds with the click of a button by the person on the other end of the line.
I have no idea why they have a customer service number, because they do NOT provide customer service in any way, shape, or form. The employees on the other end of the line have one concern, and that is serving the company itself, not serving the company’s customers.
If the gym you are interested in wants you to sign up with Member Solutions, find a new gym. That is how awful this company is.

I’m a CPA and this is a horrible outsource billing solution! The correspondence with the customer/​client billing is terrible. They are late on their correspondence and then demand that you pay the late fee when it is their fault.
Do not use them there are others resources out there who will provide better service for your customers.

I already wrote a review of this company but apparently it was deleted. If you are planning on joining any gym or organization that uses this company for billing DON’T JOIN!!!
I was training at a Martial Arts School when I injured my shoulder. I was out for a month and then the doctor told me I needed surgery and could not train any longer. Per the instructions of my gym I brought them a note on the NYU Langone letterhead. I submitted the letter and told them to cancel my membership on at the beginning of September. Member Solutions sent me an additional form to complete asking for the exact same information that was provided in the letter. I forwarded the form to my doctor and he sent it to member solutions. The paperwork process ended up taking 3 months and Member Solutions continued to bill me for every month, even though the instructors at the gym knew I had been injured, knew that I had surgery and both they and Member solutions had a copy of my doctors letter.
In the end Member Solutions billed me for $ 600 before they canceled my account. I called to complain because I had complied with all their requests and yet the continued to bill me. The manager at the call center just kept repeating that he was very sorry but it was «their policy» that they continue to bill you until they have processed your paperwork, which took them 3 months. What a slimy company and chicken way to make a living.
To date they have still refused to refund my $ 600 even though I had submitted the doctors note, completed their additional form, and had not even been to the gym since I am physically unable to train.

These guys are asshole. How can you ask a poor man to pay. People can’t predict the future so when crap goes down. They need to get out. The company has the power to cancel it.

I find myself paying this company for NOTHING after canceling a service for which they manage the billing. I will not be using that service again, yet they continue to charge me regardless timely notification to discontinue. In keeping my money with no benefit to me they exercise a false claim of a right to our money. Unless I am mistaken, that is extortion. They compare themselves to insurance companies that do require a 30-​day cancellation and for good reason, but this company does not compare well to an insurance company. They may do so only in their own minds and for their own greed.

It’s true. They will continue to bill you unless you have a medical leave or move 25 miles away from your current location. Even if you have a personal emergency, they will continue to bill you. DO NOT DO BUSINESS WITH THEM.

The practices and treatment of your staff has been distasteful at best. I have been threatened, lied to, and hung up on when trying to understand what happened with my account.
I paid for a number of months without any service until I was told the issue was resolved except I was continued to be billed!
I am extremely concerned and practically traumatized by the treatment of your staff. It’s effected the reputation of the institutions you service.
This appears to be an ongoing issue with many of the people you serve:

Do not use this company. They forced me to renew a seven month karate membership for my 8 year old son who cannot attend because I tried to cancel 27 days before the auto-​renewal kicked in, instead of 30 days. This company is a scam and a rip-​off and they don’t know how to treat your customers.

After being medically retired from the Military, loosing half my income, and being 100% disabled, Member Solutions still will not cancel our account. They have people who don’t even know state laws in which they operate working the call center. If you ask to speak to a manager, you are lucky if you get a call within 48 hours. Maybe they have that many people asking for a manager. They will not provide a copy of the original contract when asked for it.
All of this is shady and unethical business practices. They need to be placed under review and looked at by the State of PA in which they are operating. They do not deserve to have a business license. Stay away from any business that is too lazy to handle their own members and hire a company such as this. Run as fast as you can away from anybody who has made the poor business decision to use Member Solutions.