Safelite AutoGlass

Like others have mentioned here, they have an issue with keeping appointments. I would love to be able to review their workmanship on replacing a windshield, however, «someone» deleted my appointment, even though I had a confirmation # and email. I made an appointment a week prior in order to get an AM appointment. The morning of my appointment, I called to confirm but was told that my order number did not exist. I was told that someone deleted my appointment for an unknown reason and then messed it up with an old work order number? The CSR was extremely apologetic, however, this Safelite garage lost out on a paying customer (I was to pay cash in full due to my insurance premium being too high). Sorry, they’re booked solid… Not sure why they couldn’t fit me in the next few days since it was THEIR ERROR. Poor customer service on their part. I will be getting repairs done at a local garage. Then again, maybe I should thank Safelite, because this new place is a lot less expensive!

First the tech called me numerous times adjusting the time frame he would be at my house. than he shows up gets out of the van and starts demanding what needs to be moved in my garage while is partner sits in the van and flosses his teeth. Then they tell me what supplies I need to provide them with and leave without giving me any type of instruction such as: if I was suppose to keep tape on or let the glass set for a time frame.

When it comes to an auto-​glass emergency, go with the pros.
I called my insurance company after finding my windshield smashed in, and they sent me off to Safelite with a preferred rate. After a botched attempt to get mobile service (the technician for an ‘8am-​12pm’ appointment didn’t show until 11:50am, with me not having the space for him to work or the time to drive over to a lot), I got my car up to the shop in Hasbrouck Heights on a Saturday morning. Originally set for an 8am appointment, they were able to take me at 8:30am. I’d expected to drop off my car and wait at least half the day; they were able to replace my windshield, add new wipers, and clean up the interior in under two hours.
Perhaps not as cheap as you’ll find, but the quality of the installation is well worth it.

I can actually see out my windshield now. The windshield on my 2002 Acura was so pitted I could hardly see to drive at night. The sun glare off the windshield was even worse. I decided to replace the windshield. I never realized it would be that inexpensive to replace. I should have done it years ago. It was quick and easy to make an appointment and I had it done 2 days after I decided to do it. I am a very happy customer!

A stone hit & chipped my windshield while driving on the NJT. I called Safelite AutoGlass and made an appointment the same day. Luckily I have glass insurance on my auto policy and Travelers took care of it. The technician did state the chip will be repaired and will still be there but not as noticeable. It took approximately 30 minutes (as they said it would) for the repair and the tech did an excellent job. Thanks!

I Left the Keys for them On my tire and they called me when they got there and when the job was done. The Tech was great and everything looks super new…

I made a same-​day appointment. They took me on time, and completed the repair quickly. They submitted my claim to my insurance company effortlessly. The people in the office were professional, friendly and fun. Thanks!

They get 1 star because I have to give one.
Very unhappy! Made an appointment for service at my house. Received multiple emails confirming that appointment. Someone was supposed to be at my home between 8 – 12 today. I get a phone call at 9:30 saying technician is running late and won’t be here until 2. No thank you! I’ll cancel and go somewhere else. Do they reimburse me for my wages lost at work now?!? Unsatisfied and will never use this company again.

First of all, they deserve ZERO stars, but unfortunately Unilocal does not offer such a rating.
I am commenting on their customer service and all around work regarding «fixing» a crack on my windshield. I would also like to disclaim that me and my family have used them in the past and NEVER had an issue.
As you may have read on their website, they do not guarantee their work at time of service, or if later down the road something occurs as a result of their work, they merely credit your insurance company the 65 $ the service cost.
This «warranty» is especially ridiculous when you placed a complaint with them regarding the service tech who didn’t even knock on your front door to get your keys to open the car to see if the teeny-​tiny crack was through and through. Nor was their an opportunity to speak with the tech to determine if there was an ability for it to crack further. She just «filled» it and left a receipt on the windshield. GREAT customer service and training on their part.
Well, that’s a big kick in the teeth when a few MONTHS down the road your windshield completely cracks on the first hot and humid day and you need to pay the 500 $ deductible to your insurance company to have the whole thing replaced. It’s especially worrisome when you speak with the manager and they «don’t remember a complaint» or «don’t even know if the person is working there anymore.» Don’t you keep records? Don’t you care at all?
I was especially offended when I was offered a 40 $ discount if I didn’t go through insurance and just went through them. PLEASE! That’s just disgusting. I have a brand new A4 and you think 40 $ is going to really make a difference when the windshield is so expensive? Come on! You’re a big corporation with absolutely no customer service or dispute resolution. It’s sad.
Next time I have any window damage, I will just risk it and see what happens. I am just so disappointed at their total lack of customer care.

I had a chip on my windshield so I made an appointment here. Because I had Gaico insurance the repair was $ 73 instead of $ 140. They did a really great job fixing the chip and it took them maximum 30 minutes.

Today is late closing for these guys and I’m grateful for this, because I get to fix this crack on my windshield. Sadly but I’m glad to have found such professionals. Came earlier this morning, found out that my insurance wouldn’t cover the cost, the were able to work out some magic and a few hours later, her I am getting fixed.
It’s located at an easy to find location (just don’t doubt your GPS) and these guys are nice and efficient. I pray I don’t have to come back here, but I’m more than happy to suggest it recommend anyone who needs to get their windshield fixed.
Word of advice, get the right insurance with a lower deductible. My deductive was too high, so I fell victim to paying out of pocket.
Any-​who! Check these guys out, and your satisfaction is guaranteed. The service is swift and Safe. Thanks a lot guys.
God Bless
DennisandLilian

Process and customer service was great, but finished product was not!
I requested a repair for a small ding on my wind shield through my insurance company. They put me in touch with Safelite. The scheduling process was great — very easy and I felt they communicated well.
The technician showed up on time and explained the work to be done. I said ok, signed the waiver which basically excuses any mistake on their part (which I thought was strange at the time, but now I get it), and he began the work. He was done in about 20 minutes. The ding looked fully repaired at that point. I didn’t touch the car for the following two days while it sat in my garage.
When I went down to my car two days later, I noticed three 1″ hairline cracks coming out of where the wind shield was repaired. I called Safelite and the representative told me that they will now have to replace the wind shield (can’t repair a wind shield twice in the same area). They do «guarantee» their work, but don’t let that fool you. Since a crack can only be repaired once, they just credit you the small amount you paid and charge you a much greater amount for replacing the wind shield.
It gets worse — I took my wind shield to a local glass repairer and he told me that the wind shield continued to crack because it was not repaired properly. There was not enough resin put into the glass. If they added a bit more, the hairline cracks would not have occurred.
So now my insurance company and I are left paying $ 1800 for a new wind shield due to Safelite’s incompetence. I will not be having it replaced at Safelite, and my recommendation would be to go to your local provider who I can trust to do a quality job.

I had a large crack on my windshield, filed a claim with Geico and they referred me to Safelite. The windshield replacement took an hour and the customer service was excellent. Lifetime warranty included. Great experience.

If you really care about your car like I do then don’t bring your car here! Not only were my trims filthy and some of it ripped but everything was half installed. Fasteners missing and some of them broken. Definitely not coming back.

My case is very unique, but I have major gripes with Safelite. I already had procured a windshield for my RX350 and wanted Safelite to install my windshield. They refused to do it siting warrantee reasons. So I had to buy their windshield and sell my original one. IF the story ended there I still would be OK with the situation, but wo days after they installed THEIR windshield I noticed an optical defect and distortion in their windshield. It is a obvious defect and now I will live with it until I sell this vehicle. For these reasons I can not, in good faith recommend their service or products.

Super Clean, Friendly, WiFi, Coffee, nice waiting area
Had a Lexus LX470 2004 OEM glass replaced by Joe, super professional!
These guys are the best! looks just like it came back from the Lexus factory.
I would gladly go back there again if I needed a repair in the future.
The cost for OEM is very high but my insurance covered the cost, after my experience with Safelite I feel confident in using Safelite glass if I cannot get OEM glass, I was told by many that there really is no difference but the logo.

Had a great experience with Safelite today. I had a huge crack in my windshield that I had been avoiding since a stupid pebble caused it a while back. Through Liberty Mutual I was put in touch with a Safelite rep and they set up a quick convenient appointment on location at my job. Today the technician called to 1) confirm what time he was coming and 2) called to let me know an appointment canceled and he was available earlier than originally estimated. Joseph was very nice and replaced my entire windshield in under a half hour. Completely pain– free. Unfortunately, insurance didn’t pick up the tab bc it was under my deductible amount but frankly it was reasonably priced service. The convenience alone of having him fix it in my parking lot made up for any cost.

After a small crack in my windshield developed into a massive crack overnight thanks to plunging temperatures, I scheduled a next day appointment to have a Safelife technician come replace it this morning. My technician Joe called ahead to let me know he would be arriving around 10, and he actually showed up early which was great. He explained to me how the process works, the steps I need to take afterward and had the job done amazingly fast. He was even able to affix the rearview mirror, EZ Pass, oil change sticker and inspection sticker to the new windshield.
$ 320 was the total damages for the new windshield and on-​street installation, which I feel is way more than fair.
All around great and professional service. Hopefully I won’t have to have any more windows replaced, but if I do, Safelite’s the way to go.

My windshield was kissed by a huge rock on the New Jersey Turnpike and I was pretty pissed over the chunk of glass that went missing as a result. I visited the Safelite website on Monday morning and was able to schedule my windshield repair for two days later. Their online appointment booking was extremely user-​friendly and they even followed up with a phone call (within a hour) to confirm my appointment and to inform me that my insurance company would be picking up the tab. I pay enough money to Allstate so they damn well better cover it!
The technician (Dawn) sent me an e-​mail on the day of my appointment to introduce herself and to let me know that she would call me when she was on her way to my office (which is exactly what she did). She did a phenomenal job with my repair. You can’t even tell that anything happened. I was freaking out over how great it looked. She surely thinks that I am nuts now.
Safelite was so professional and so good with their follow-​up and follow-​through. Never once did I have to wonder or worry if everything would proceed forward as planned. They did everything they said they would do and more. And they will come to YOU. What is better than that? My lazy ass approves!

I found a tiny (read: less than 0.5 inch) crack in my windshield the morning before I was going to leave for a road trip. Nightmare! But if you ever find yourself in a similar situation, here’s what you do:
1) Go online & schedule an appointment ASAP. (The online scheduler is really easy to navigate, with a lot of options. The location closer to me didn’t have an available time, but this one had space at 2:30pm. Great!)
2) Wait for your confirmation email/​call. (I didn’t get a call — probably because I scheduled my appointment the night before, but I got the email.)
3) Show up. (Self-​explanatory, no?)
4) Weep as you reach into your wallet to pay for your repaired glass. (The only consolation here is that if your window gets worse, the cost of the repair will go toward the cost of a replacement windshield.)
Safelite is a bit pricey, but the work is good. The staff here was very patient & took time to explain exactly how they would fix the crack & restore its strength. And I’m a worrier, but I can say that the high cost of the service is definitely worth the peace of mind.
(The waiting room is a little ewww though. It smelled pretty funky when I was there, & there was a kid changing the channel on the television every 15 seconds. So, bring something to keep yourself occupied.)