Hilton Hasbrouck Heights

Just had the worst experience with front desk manager, Idil Balkay. Very unhelpful and rude. rooms were booked with a company card and would refuse to give us the room because we
Didn’t have the
Company card. We had actually stayed the
Night before and didn’t have an issue. Having visited many hiltons over the past 5 years for work I had never experienced such a rude front desk. I get managers want to enforce certain policies but this was BS. Corporate will hear about this.

The stars are only for a decent/​nice room and excellent location.
Instead of huffing it from home into the city I decided to book a room here as I had to be at a customer’s location @ pre 6am daily in the Bronx. This hotel is a stone’s throw from Route 80 and at that time of the morning it was a breeze of a commute (we were expecting snow daily so I did not want to risk a screwed up commute from home).
This is a large hotel with a nice enough lobby and a nice looking bar etc. The room itself was up to snuff on first glance but:
–the ‘free’ wifi is garbage
–the ‘paid’ ‘premium’ wifi for $ 10.95 a day is absolute garbage for that price (even after signing up for the Hilton honors program the first night), just a complete and utter ripoff, the internet speeds were just hideous, I could not properly support my clients remotely — and trying to transfer files… forget it.
–no microwave (not the worst sin but noteworthy)
–no fridge (god forbid to house a bottle of water or what not), and of course the Ice room was on the opposite side of my floor just to pour some salt on the wound
–no included breakfest (continental or otherwise), at a room price of $ 150 a night
–towel rack is in the shower. really? what braniac dreamed this up? granted it is higher up on the wall but it does get splashed… ditch the silly art above the toilet and put the rack there
–remote for TV did not turn it on but worked for channel changing (the room guide book had completely wrong channel listings — annoying and lazy imo), when will hotels have an easier guide on the TVs like home systems? apparently never…
–not enough outlets. what year is this? everyone has 42 devices to charge… well, ok maybe 41… but wake up hilton, the desk area (hello, I am trying to work) should have more than a filled up standard 2 port outlet
–parking is with a second card apart from your room card, apparently it is common that it does not work as I had to hit the call button almost every time and they just let me through, on check out the front desk person should have informed me to keep the parking card as there is a deposit box when you exit for this card… but I had to hit the call button… yawn…
pros (to be fair):
–comfy bed
–clean room
–floor 1 is not on street level (which helps reduce noise/​seeing cars etc)
–pool and workout center (didn’t have the chance to use either due to my schedule)
–location is the best thing about this joint
verdict? I’ll never stay here again, I have work to do and need a decent internet connection. For any long term stay since they charge for breakfast they make sure you can not keep anything in your room. The fact that I had to pay $ 20 for internet does not bother me… the fact that it is absolute crap does. Any serious IT professional should steer clear of this place unless you have your own wifi card plugged into your laptop etc.

Nice hotel, but the rooms on the road side of the hotel are the noisiest I’ve ever experienced. I had to use ear plugs to sleep.

Had a nice stay! Clean rooms, friendly staff and nice restaurant/​bar. I recommend the chicken caesar salad scrambled egg butter croissant for breakfast.

If I could give less than 1 star I would. We had reserved 20 rooms for guests coming in from Canada on a Thursday. When I was at the hotel on Wednesday evening I wanted to add one room to the reservation and was told I had to do it the next day I had to call from work and speak to one specific person in order to do that they would not add a room at the reservation desk. I called from work on Thursday, was told I’d be called back in ½ hour which of course I wasn’t. I had to call them back again, I’m a receptionist so it’s not that easy for me to do this.
The lobby and bar area was roasting, no A/​C there or in the elevators. It was 70+ degrees out.
When our group got back from our banquet at 1:00 AM we (20 + people) wanted to have a nightcap at the bar, the manager and bartender who saw us coming in, announced bar closed and took the cash box and left.
One star = the bed was comfortable BUT having someone bang on the door at 8:00 AM yelling housekeeping then opening the door yelling again really sucked. Since checkout is at 11:00 I thought I could sleep in a bit. After telling them to leave us alone they decided to vacuum the hall right outside my room. Trying to get back to sleep with the vacuum and the trucks roaring by on route 80 was futile.

I’m a pilot and have been on the road for over 10 years. This was the worst experience of checking in that I ever experienced. We stay all over the country 15 to 20 nights a month. We use a company credit card to check in. They would not except it because it did not match out ID… I did not have a real problem with that. The attitude of «Kelly» behind the desk is where we have the problem. She was enjoying telling us that she could not except it. It took 15 min of arguing till she finally said she could send a form to our company to complete and they could email it back. Which we did and it was resolved. But she was the worst Hilton customer service person I have ever had the experience to deal with. She is in the wrong business. We will not ever stay in this hotel again. Marriott for now on.

1) no complimentary wifi.
2) no complimentary breakfast.
3) completely incompetent staff.
We’re here with a room that has keys that do not unlock it. We came back last night around 11:35 pm, found the room keys not working, talked to the front desk (3 times), and we didn’t get in to our rooms until past midnight. She says she’ll have a technician look at it first thing at 8am. At 8:20, no technician, so we call the front desk. Guy has absolutely no idea what we’re talking about. 8:45, still no technician and no keys to our door. Call front desk again, guy says they’ll have someone work on it while we’re out and leave us new keys at the front desk for us to pick up when we get back. We’ll see if that even happens.
The room was clean. That’s the only positive thing I’ve got to say for this joke of a hotel. If I could give this place 0 stars, I would.

Walls seem very thin. The noise coming from the interstate over powered my television. The location is good for getting back on the interstate but bad if you’re trying to walk to places to eat or hang out. I felt isolated even though I had a car. Also, if you’re a frequent Hilton traveler then you’ll be disappointed with the extras because there really isn’t any. There is not a concierge lounge, and not even a gesture of an upgrade. Some good points are that the room was clean, the bed was comfortable, and the TV channels were clear. Like they say, you get what you pay for and it seems that what you are paying for is having close access to the interstate.

I disagree about the no outlet situation. If you look you will find them :-) If you dont like this place than stay at the Ramada Inn in Rochelle Park and you will think this place is gold. Anywho, I really did enjoy my stay here, but I took away a star because I almost fell on my behind coming out of the «gift shop» and the restaurant had crappy service, but looked like they were short handed. Parking situation is ok. Can be better. I literally slept like a baby here. Comfortable beds and lovely pillows. If you want free computer access, get up go down the elevators and use the computers

No outlets to be found other then the bathroom… And the wifi is free for us diamond and gold members. The location is convenient for flight crews at TEB and the beds are nice!

My boyfriend and I showed up at the Hilton Hasbrouck Heights around 2pm on the day of check-​in. As it turns out, check-​in at the Hilton is 4pm, much later than other hotels, in my experience. I confirmed with the desk that we had a King room waiting for us when we returned later. We decided to head into the city and have dinner and do some touristy things for a few hours. When we returned later that night and got to our room, we were dismayed to find we had been placed right next to the bank of elevators. Every time the elevators were used, we would hear/​feel a whoosh and a rumbling that was incredibly loud. When the elevators stopped and dinged, it sounded like it was happening inside our room. I called the front desk and asked for another room. We were told to head back down to the desk to exchange keys. Before we had the chance to leave, though, we received a call back saying the only other room available was a queen bed on the first floor, facing the highway, which would have been even louder. We declined and spent our long weekend listening to the rush of elevators going by.
Had we been allowed to check in at 2pm when we arrived, or had a room been held for us, we would have gotten a better room. Other members of our party arrived much later in the evening and got a great room, so there were definitely other rooms available. I don’t see why I should pay the same rate for a room I can hardly get to sleep in, as a normal room.
The waitstaff at the café was very attentive and nice. Housekeeping was regular and everything was kept very clean.

We booked a block of rooms for our wedding party here and I would not recommend staying here unless you have to. The employees, especially the sales people are incompetent. Do not work with Matt or Tara. The GM was the only person who treated us well and did his best to compensate us but the rest of the staff pretty much did not listen to us and made us feel meaningless through the entire process. The hotel itself is nice but the headaches and issues that we had to deal with were not worth it. It was the only part of our wedding we regretted and it should have been the easiest. I am not going to go into every single detail but it was many things that we were mis-​led about and mis-​treated. Very disappointed with the service

I always stay at this Hilton when in this area. Very convenient to highways and local spots. Always great service.

No big deal its just another property that takes advantage of the biz traveler and charges crazy prices because of the convenient location.
In the morning stay away from the breakfast room (dining room they call it).
The staff is lazy, miserable, uncaring and scary.
The food is about the same, small portions, pricey and cafeteria quality.
I often wonder if the hilton girls stay at their own properties… NOT!

Do not ever stay here. This is a sorry excuse for a Hilton. Came on a business trip, they lost the company payment and I had to put this on my own card. No one took ownership of this, and I was still locked out of my room even after receiving confirmation that it had been fixed. I asked for the name of the closest convenience store where I could pick up a bottle of wine and no one could give me any info other than «there’s a liquor store a few lights down 17.»
So when I ventured out on my own to find one, I came back to find that due to an event, they had NO PARKING! Who cares about guests that are paying to stay in rooms, they don’t need places to park over night. I had to sit in my car and wait for the manager to go and see if he could find a parking place where I could actually leave my car overnight. This is NOT AT ALL what I would consider to be a relaxing environment to come back to after any day, whether it’s business or pleasure!

This Hilton, Is a great place to rest. Huge amounts of Pilots always stay here. Great place to go for a drink in the lobby bar and hear thousands of stories by these pilots. The staff is very helpful and very clean.

3.5 stars
Stayed here on my first trip to NJ after moving away. The whole experience of returning to where you once lived but don’t anymore was really odd… but onto the review!
The hotel is nice enough. the staff who checked me in were very kind. The parking situation is weird/​annoying. You have to use a hotel card to park, but there are lots of open spots closer to the door where you don’t need a card but aren’t supposed to park there? I didn’t want to get towed so I parked in the carded area.
The room was decently nice. Typical Hilton. No free WIFI, as in a typical Hilton. No free breakfast either.
The pool was small but surrounded with nice furniture. I was the only soul at the pool on a sunny summer afternoon. I also had a hard time to figure out how to get into the pool. You have to go from the inside.
The gym was okay, but machines had a hidden spot where you plug in headphones to watch your personal TV and no signage so I never found the hole. (LOL) TV’s also didn’t get anything but fuzzy reception.
Not bad overall. I would stay here on business again but I can’t say I’d really recommend it.

I stay at a lot of hilton properties and this one has been pretty good so far.
Short ride from the teterboro airport and it has shuttle service to and from the fbo. Short ride to the train station in order to get into NYC.
The hilton honors lounge doesn’t offer anything other than a few bottles of water. If you are hungry you will have to eat at the over priced downstairs restaurant or order delivery as there is nothing close to the property.

lors d un sejour a NY, Bön hotel, chambres propres. Nourriture bonne,
Facilites internet a revoir (acces limité dans le lobby). Acces facile pour se rendre a downtown NY par le tunnel.

This review is not for my stay at the hotel, it’s for the Sky Room on the top floor of the hotel. My company had a work event here where we were served breakfast, lunch, and dinner during a conference. The food and service was really excellent and views from the dining room are great of the Teterboro airport.
For dinner we had some type of pastry puff with portabello mushrooms which was really unique. A simple caesar salad was served and a delicious chicken dinner with mash potatoes and a tasty gravy sauce. For dessert was an apple crisp and vanilla ice cream which was a nice way to round out the meal. Only thing I wasn’t crazy about is it’s location to the highways, it’s literally on top of Rt. 17 and awkward trying to get in and out of the parking lots.

Hilton hotels are usually great, I stay at Hampton Inns all the time so I expected a full Hilton would be better, it was not. The service was terrible. I spent a couple hours convincing the staff that I had a package delivered and trying to get them to look for it. During that time the front desk didn’t answer the phone, I was left on hold then disconnected, told the box would be delivered in 30min and it never was. My room wasn’t serviced the following day, when I got back to the hotel at 4:30pm I asked a maid for service, after an hour I left for dinner, came back, still not serviced. Walls were thin and Saturday night people were partying until 3am, tried to call the front desk and no answer.
Rooms were remolded and clean, with a little effort it would be a much nicer place to stay. I wouldn’t come back and can’t recommend it.