Harbor Freight Tool

So much easier to run in here than to brave Home Depot or Lowe’s to pick up a few things. And they are always well stocked, the store is neat and clean, the customer service is good and those 20% off plus coupons and free gifts are great. A while back we purchased a 4 in 1 car charger that we successfully used once. So when one of our cars needed a jump, we pulled it out only to find it would not charge again. We packed up the charger and headed back to Harbor Freight to see if we could exchange it (had no clue where the original receipt was but remembered it was definitely purchased under a year ago and we still had the original packaging and manuals). The gentleman who helped us said the register could only go back three months for a store purchase or one month for a credit card sale. So we threw in the towel and picked up a new charger. When we got to the register our associate Jessica asked if we would like to purchase an extended warranty. Wait I asked. I think we purchased a warranty with the first charger, could she check via the register? Sure Jessica said, no problem! Sure enough we had purchased a warranty on the first charger and were able to exchange the old broken charger for a new one, for which we again purchased an extended warranty. Through it all, Jessica was pleasant and patient, sweet and thorough and easily walked us through the exchange, new warranty and new purchase. So thank you Jessica for going the extra mile and doing a little research to satisfy a customer. If only all sales assoctes were as dedicated and thorough as you!

I go here whenever I need a tool to complete a project. It’s a newer store, and it’s always clean and well stocked. Jessica the cashier is super friendly and knows where everything is located in store down to the shelf it’s on. Overall a great place to buy tools with friendly helpful people on staff.

Two stars because one guy who helped me was very nice BUT Danielle at the register has terrible customer service skills. You need to hire nice people who know what their position entails.