Northwest Optometric Associates

Terrible. I went here as a child (about 15 – 17 years ago) and remember it being okay, although my mother told me otherwise. I returned recently since my boyfriend needed glasses and an exam and I was somewhat familiar with this place. He was pleased with the exam but when it came time for glasses shopping the staff was not helpful, seemed annoyed, and didn’t get up from their seats to help. They were not accomodating or willing to go the extra mile for my boyfriend who has a large head since hes a big guy (6“3) and help him get frames that legitimately fit his face.
I also wear glasses and was due for a pair and when I found one I was in love with I went to the desk and asked them if they could jot down the style # for me so I could remember it when I got my new prescription. In response I was asked about what type of insurance i had, where my card was, if i had a copay, if i had a file here, and other financial questions by this one Russian or some kind of eastern european woman who frankly, is very rude. She ended up not writing this style down or helping me because she told me i did not have the insurance information she needed (i am insured but i guess what i presented her wasnt sufficient but then again why do you need my insurance info if i want a style #?)
anyway i came back about a month later hoping to buy those glasses the rude woman didnt help me with and when i came back she had no idea what i was talking about. she told me i should have asked whoever was in the time i was in prior to write down the style # so it would be easier to find. i told her i did ask someone and actually i asked YOU and you wouldn’t write it down because you found some discrepancy with my insurance. Now they were nowhere to be found and she was far from helpful in searching for them… this woman is rude.
we managed to stay out of there for a while and returned recently when my boyfriends 300+ dollar glasses broke (that he bought tehre) because a screw came off and the arm bent. She half-​heartedly looked over it and handed the glasses back and said she was sorry but tehre was nothing she could do for us (we then went down the street to a place by the HIP who went above and beyond in an attempt to fix his frames). instead she again asked my boyfriend for his most recent insurance, his card, what payment plan he has, HSA, etc. Mind you he always pays upfront and we have no outstanding balance that would warrant this many questions. instead of trying to fix them she was pushing a new appointment on him and some new glasses and said that she could have him go in right now but he’d pay out of pocket because his plan changed at work #shady. when we denied wanting an appt, i asked her what the plan was because the only contacts he had were in his eyes and it was the weekend. she said she couldnt do anything for us because his prescription was expired by a month and she couldnt give him contacts to hold him over.
this woman is so rude, lazy, unable and unwilling to help and frankly a little bit dumb i believe as she had a dead fish in a bowl in front of her which i pointed out to her and she countered me and told me that’s just how beta fish act… no…

I have been a patient of Dr. Rice-​Kelly for over 10 years. She is the consummate professional and treats her patients with respect. It is an excellent facility and a pleasure to visit. I have recommended many people to Dr Rice and they have all been very pleased.

This review is on the staff. The staff is horrendous! I saw them scold an elderly women about a bill then talked about her after she left, then the other people leaving, they complained about their children, we could hear it all. WOW! who does that!!! And this is a professional doctors office?
Then it was our turn, rude, mean, inconsiderate, and let me know we were taking to long picking out glasses.
City of Chgo, there are other places to go where you are not treated this way.
Adiós~

Dr. Rice is the best! She is very thorough and a perfectionist! She explains all procedures and makes sure your vision is as good as can be! I would recommend her hands down!

After my lasik surgery, in order to keep the warranty on the lasik procedure, I am required to see an optometrist annually. I’ve been a patient of Dr. Rice-​Kelly for two year now and I absolutely love coming here. She is very personable and knowledgeable. She likes to keep her patients well informed and because of this, wait time is quite long. I’ve been in the office 3 times in two years and each time I’ve had to wait awhile to be seen. But once you’re in the room with her, her number one concern is you and you will have her full attention.